Optum is pleased to work with our network to provide training opportunities throughout the year.  Please be sure to take note of registration requirements and details. Most registrations will close the week prior to the offered training to allow for proper planning of webinar resources as well as provide participants with necessary information to join the sessions.

If you have questions, please send an email to the Optum Education team at

Upcoming Trainings

YES Navigation Series

Optum Education Youth Empowerment Services (YES) Navigation Series

Please join us for the YES System of Care Navigation Series – Part 1. This webinar will include review of the YES System of Care, as well as the new/updated services and supports that will be available July 1, 2018. The goal is for Providers to have the information and resources needed to incorporate the YES System of Care framework into their practice of current and new services in order to enhance the care of youth throughout Idaho. At the end of the content presentation, there will be time for Q&A.

Please register for one of the sessions below by clicking on the date. If you have any questions, please contact us at

June 14, 2018, 12:00 p.m. – 1:30 p.m. MT

June 20, 2018, 8:00 a.m. – 9:30 a.m.  MT


In-Person Regional Youth Empowerment Services (YES) Navigation Series

Please join us for further conversation about the YES System of Care. Lunch will be served and a panel of Optum Clinical and Network subject matter experts will be on hand to answer questions. Continuing Education Units (CEUs) will be offered. Please see the information below about when the training will be in your area:







11:00 am – 1:00 pm

Red Lion
414 E. 1st St. Post Falls, ID 83854



11:00 am – 1:00 pm

Clearwater River Casino
17500 Nez Perce Rd. Lewiston, ID 83501



11:00 am – 1:00 pm

Southwest District Health
13307 Miami Ln. Caldwell, ID 83607



11:00 am – 1:00 pm

Riverside Hotel
2900 W Chinden Blvd. Boise, ID 83714



10:30 am – 12:30 pm

Jerome Country Club
649 Golf Course Rd. Jerome, ID 83338

6 & 7


11:00 am – 1:00 pm

Shoshone Bannock Hotel
777 Bannock Hall Fort Hall, ID 83203


To reserve your space, please click here.


CANS Workshops

Optum Education YES Workshops: CANS

The Praed Foundation developed the Child and Adolescent Needs and Strengths (CANS), which will be the approved assessment tool to measure child and family strengths and needs for children and adolescent Members up to 18 years of age. Beginning July 1, 2018, Network Providers who are CANS certified will be reimbursed by Optum for using the CANS assessment tool, along with the Comprehensive Diagnostic Assessment (CDA). It is critical that you transition to using the CANS, as it will be the required state approved assessment tool for all children and adolescents served under the Idaho Behavioral Health Plan as of July 1, 2019. At that time, Optum Idaho will no longer reimburse for the CAFAS, PECFAS, and CALOCUS, and services for child and adolescent Members will not be reimbursed without a completed CANS.

Optum is partnering with Medicaid to assist providers with the transition to CANS by offering FOUR regional training workshops. These sessions will offer flexible, foundational training for clinicians, paraprofessionals, and administrative staff. This will ensure that Providers have access to training, clinical application, supervision, and consultation support to successfully implement key guiding principles of CANS in clinical practice. This information will also be useful in obtaining CANS certification.

To register, please RSVP to with the following:

  • The desired course and location
  • Agency or business name
  • Names of staff attendees for each class
  • Attendees email addresses
  • Licensure

There will be a maximum of 75 seats at each location, so please RSVP as soon as possible. We ask that agencies nominate up to two attendees per class for initial registration.

Workshops are now open for registration:  



Target Participant





CANS General Overview

1 day

All Staff





CANS Treatment Planning

½ day






CANS Supervision

½ day






CANS Trainer3

1 day






TCOM for Administrators

½ day

Leadership Staff





CANS Data Reports

½ day






1Master’s level clinicians
2Clinical supervisors
3Trainer has additional requirements to obtain Praed Trainer certification

The Praed Foundation also offers on-demand training for Providers who may not have the flexibility to attend in-person training or who may live outside the training locations. General information about online CANS training and certification is located at

All Providers, regardless of participation at the in-person workshops or through on demand trainings, will need to obtain online certification for an annual fee of $12 and can do so at

Available On-Demand Trainings

CANS Overview

CANS Overview Training Video

In this training video we discuss the CANS Assessment tool, what it is, how it’s used, how it fits in with the YES System of Care, and when more robust training opportunities will be available.

Click Here to access the Training Video.   

Respite Training

Respite On-Demand Training

As part of the Youth Empowerment Services (YES) program, individual and group Respite services are now available to children and adolescents with Serious Emotional Disturbance (SED) who meet Medicaid 1915(i) eligibility requirements when established by Liberty Healthcare. To qualify for individual and group Respite, children and adolescents must receive a Child and Adolescent Needs and Strengths (CANS) assessment and a Comprehensive Diagnostic Assessment (CDA).  Based on these assessments, diagnostic and functional criteria will indicate Class Membership and a Person-Centered Plan will be developed with the child or adolescent by the Division of Behavioral Health (DBH) staff. Respite must be identified on this plan as a necessary service, based on the child’s individual needs.

As a Medicaid reimbursed service, Providers interested in rendering this service after June 30, 2018 will be required to be part of the Optum Network, and respite workers must complete a web-based training that outlines the service requirements and expectations. 

The training is now available on Relias.  To locate, simply search for Respite. Once completed, Providers should submit the proof of training to their Regional Network Managers so their Optum contract and fee schedule can be updated.

You must have a Relias account in order to access and complete this training, and all Optum Idaho Network Providers are eligible for their own account, free of charge. To create a  Relias user account for you or your staff, please visit > For Network Providers > Relias and OptumHealth Education.

If you have questions, please call your Regional Network Manager or Optum at 1-855-202-0983, extension 1.

Previous Training Presentations

Skills Building

Skills Building Training

In collaboration with the Psychiatric Rehabilitation Association (PRA), Optum provided a training on Children’s Skills Building/CBRS on May 15th and 17th.

Skills Building is a service that focuses on members’ identified strengths and functional needs. Specifically, Skills Building is behavioral, social, communication, rehabilitation, and/or basic living skills training designed to build a Member’s competency and confidence while increasing functioning and decreasing mental health and/or behavioral symptoms. Training is related to goals identified in the individualized treatment plan. Examples of areas that may be addressed include self-care, behavior, social decorum, avoidance of exploitation, anger management, budgeting, development of social support networks, and use of community resources.

Topics discussed include:

  • Teaming approach between providers
  • Definition of Skills Building and why we are transitioning
  • Documentation, including treatment planning, Level of Care Guidelines, and Service Request forms
  • Fee schedule and code changes

Both clinicians and paraprofessionals will gain valuable information that will guide implementation and delivery of the new service. The web-based training is available on the dates below, and we strongly encourage all our network providers to join us for one of the following sessions:

A recording of the webinar held on May 17th is available here.  

The Optum Skills Building PowerPoint is located here.

The PRA PowerPoint used in this presentation is located here.  

2018 Evidence Based Practice Training Series

Optum, in Partnership with the REACH Institute, presents The Evidence Based Practice (EBP) Series for Children & Adolescents with Serious Emotional Disturbance (SED)

Optum Idaho is excited to announce a series of evidence based practice webinars and e-learning modules for children and adolescents with serious emotional disturbance (SED) in partnership with the Resource for Advancing Children Health (REACH) Institute. The CEU based education courses were offered in a five part webinar series starting in January 2018. They were conducted by a panel of distinguished REACH National Experts with a focus on: Depression, Anxiety, Trauma, Early Childhood Mental Health, and Disruptive Behavior Disorders.

The foundational trainings were structured around diagnosis, assessent and treatment,  targeted to Master’s level clinicians working with children and adolescents with SED. The primary mission of REACH is to ensure that the most effective, scientifically-proven mental health care reaches all children and families.  Optum Idaho is partnering with the REACH Institute to offer access to the best, evidence based therapies to improve the mental health of children and adolescents in the State of Idaho.

Webinar Schedule  

Learning Topic

Age Range



Call Time


13-18 years

Kevin D. Stark, Ph.D.

Lisa Hunter-Romanelli, Ph.D.

January 10, 2018

12 p.m. – 1 p.m. MT


13-18 years

Wendy K. Silverman, Ph.D., ABPP

Lisa Hunter-Romanelli, Ph.D.

January 24, 2018

12 p.m. – 1 p.m. MT


13-18 years

Christopher M. Layne, Ph.D.

Lisa Hunter-Romanelli, Ph.D.

February 7, 2018

12 p.m. – 1 p.m. MT


 6-12 years

Julie Kaplow, Ph.D, ABPP

Lisa Hunter-Romanelli, Ph.D.

February 14, 2018

12 p.m. – 1 p.m. MT

Early Childhood Mental Health: Trauma

 0-5 years

Robin H. Gurwitch, Ph.D.

Lisa Hunter-Romanelli, Ph.D.

March 7, 2018

12 p.m. – 1 p.m. MT

Disruptive Behavior

 6-12 years

John E. Lochman, Ph.D., ABPP

Lisa Hunter-Romanelli, Ph.D.

March 21, 2018

12 p.m. – 1 p.m. MT


November 2017: YES Foundational Training

The State of Idaho is in the process of designing and implementing a new children’s mental health system of care for children and youth with Serious Emotional Disturbance (SED) called YES - Youth Empowerment Services.  The YES project has been authorized by the Idaho Department of Health and Welfare (IDHW) as part of the settlement agreement resulting from the Jeff D. class action lawsuit.  The YES system of care will provide a new way for families to access mental health services for their children, will be strengths-based, family-centered, and will incorporate a new collaborative team approach that focuses on providing individualized care for children.

On November 14 and 16, Optum Idaho hosted a two part informational session covering an introduction to the Youth Empowerment Services (YES) project in the State of Idaho, and overview of the system of care, and information on the process to access services.

The webinars have been recorded and are now available in Relias.  

For additional questions regarding YES, please see our FAQs Page, or email

October 2017: Integrated Treatment Planning for IOP

On October 27, Optum offered a live webinar hosted by Dr. Matt Niece (Director of Counseling Services at Boise State University).  This training covers the core competencies required to start, monitor, evaluate, and close out integrated treatment planning for a member who is receiving IOP services. Evidence-based practices are addressed as well as screening and discharge criteria, risk assessment, and best practices for documentation.

You can review the slide deck by clicking on the link below, or find the recorded Webinar on Relias.

August 2017: Phase II - Intensive Outpatient Program (IOP)

On August 15, 2017 Optum hosted a webinar to inform Providers about the Intensive Outpatient Program and to introduce the Readiness Assessment Tool.  You can review the slide deck below.  The link to the Readiness Assessment, which will close August 29, can be found here at

July 2017: Relias and OptumHealth Education Information

On July 25 and July 27, 2017, Optum hosted trainings about our eLearning portals -  Relias and OptumHealth Education.  Training highlighted Relias Targeted User Curriculums -enrolled by license or job type - and an introduction to the Optum Health Education eLearning portal.

May 2017: Strengthening Clinical Processes


On May 22, 23, and 24, 2017, Optum Idaho held training that highlighted Clinical Model updates, Level of Care Guidelines, an explanation of Service Request form upgrade and modifications as well as review of Provider Interface and Notification, and Practice Management.

April 2017: Program & Network Integrity - Coding and Auditing of BH Services

On April 18 and 19, 2017, Optum Idaho hosted a training session providing an overview of current trends in the Idaho market, common audit findings, highlights of the audit review process, and the revised approach to Fraud, Waste, Abuse, and Error.

March 2017: Virtual Introduction Process


On March 15, 2017, Optum and Altarum Institute hosted a Virtual Introduction video to inform Providers about the Intensive Outpatient Program (IOP), introduce the Readiness Assessment Tool, and explain the credentialing process.

2016 Training Session Information

On December 14, 15 and 16th of 2016 Optum hosted a training regarding Recovery and Resiliency and how it relates to a member’s engagement and activation. The training covered Recovery and Resiliency and how it impacts a member’s engagement in services and how it activates them to take more responsibility in their own care. Click the link to view the Recovery and Resliency pdf slide presentation shown during the sessions.

On November 16th and 17th, Optum hosted the Provider Training titled Activation: The "Secret Sauce to Promote Recovery and Wellness"  pdf and its relevance to member care in Idaho. Select the link above to view or dowload the PDF of the trainig slide deck.

Optum hosted a review of Clinical Model 2.1 and one year trends in utilization since the version went into effect in 2015.  To view the slide deck containing data slides, Click to view the Clinical Model- One Year Trends pdf slide presentation shown during the sessions. 

Optum reviewed the importance of coordinating care, and related provider contractual obligations which concluded on June 24, 2016. Click to view the  Importance of Coordinating Care slide presentation shown during the sessions. 

Optum held Family Support Services training which concluded on April 28, 2016. Click to view the  Family Support Services pdf  presentation shown during the sessions.

Optum held Management of Members with High Care Needs based training which concluded on January 28, 2016. Click to view the Management of Members with High Care Needs pdf  presentation shown during the sessions.

2015 Training Session Information

Optum held Recovery and Resiliency based training related to the role of Peer Support Services in an individual’s recovery journey which concluded on October 21, 2015.  Click to view the Peer Support Services pdf presentation shown during these sessions.  For more information on offering Peer Support Services within your agency’s array of services please contact your Regional Network Manager.

Optum offered training sessions on the use of the General Organization Index Scale (GOI) to address an agency’s readiness for Evidence Based Practices concluding October 1, 2015.  Click to view the General Organization Index Scale (GOI) pdf presentation and the GOI Too pdfl shown during these sessions.

William Sonis, MD, Distinguished Life Fellow of the American Academy of Child and Adolescent Psychiatry presented diagnosis, case formulation and nationally accepted practices that relate to the treatment of Disruptive Behavior Disorders which concluded on September 10, 2015.  Click to view the Approach to Treatment of Disruptive Behavior Disorders presentation shown during these sessions pdf.

Training sessions to the 2015 Level of Care Guidelines concluded July 31, 2015. Click to view the Level of Care Guideline pdfpresentation shown during the sessions. Additionally, the updated Level of Care Guideline document can be found on the Guidelines and Policies submenu of the “Providers” tab

Clinical Model Improvements/changes sessions concluded July 16, 2015.  View the Clinical Model Improvement pdf presentation shown during the sessions.  Additionally, the example service request forms mentioned in the training can be found on the forms menu of this website.

Cultural Competency training sessions concluded June 12, 2015.  View the Cultural Competency pdf presentation shown during these sessions.

ALERT Program training sessions concluded on March 25, 2015.  View the ALERT Program pdf presentation shown during these sessions.

Program & Network Integrity: Coding and Auditing of Behavioral Health Services training sessions concluded on February 19th, 2015.  View the Coding and Auditing of Behavioral Health Services pdf presentation shown during these sessions.

Medical Necessity webinars were held December 9th-10th as well as January 6th-7th, 2015. View the Medical Necessity presentation pdf shown during these sessions.

2014 Training Session Information

Peer Support Services Requirement overview sessions were held December 2, 2014 through December 4, 2014. View the Peer Support Services Requirement presentation pdf shown during these sessions.

Medical Necessity and Transformation of the Idaho Treatment System provider forums were held February 3rd through the February12, 2014. View the Medical Necessity and System Transformation presentation pdf shown during these sessions.

A Claims Submission and Fee Schedule overview was conducted August 20th through August 22, 2014.  The Claims Submission and Fee Schedule overview training deck is now available - view the Claims Submission training deck pdf.

View the Clinical Model Training pdf slide deck and the Secure Message Center reference pdf guide.

The Cultural Competency overview was conducted May 28th through May 30, 2014. View the Cultural Competency presentationpdf shown during these sessions.

ALERT Program training was held March 11th through March 13, 2014. View the ALERT Program presentation pdf shown during these sessions.

2013 Training Session Information

Provider claims training sessions were held on October 2nd through October 4th, 2013.  The Claims Submission and Fee Schedule overview training deck is now available - view the Claims Submission training deck pdf.

IDHW Medicaid Eligibility Program's training sessions were held on October 9th. View the Eligibility Training Presentation pdf shown during this session.

ID Provider Express Eligibility training sessions were held on October 10th and 11th, 2013. View the PE Eligibility Training Presentationpdf shown during these sessions.

ID Provider Express Long Form Claim training sessions were held on October 16th through 18th, 2013. View the PE Long Form Claim Training Presentation pdf shown during these sessions.

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