PROVIDER MEETINGS & TRAININGS*

Endorsement Process

   Interested individuals are invited to become endorsed as a Youth Support provider in Optum’s network according to the following process:

1.    MEET SPECIFIC REQUIREMENTS

• Minimum of a High School Diploma (or equivalent)
  
• Current Idaho Peer Support Specialist Certification (https://www.bpahealth.com/idaho-peer-cert/)
  
  • You will need a copy of your CPSS certificate to complete the registration form in Step 2
    
• Lived experience with serious emotional disturbance (SED) or SED co-occurring with substance use disorder (SUD) as a youth or adolescent (standalone SUD lived experience is not eligible)
  
• Recovery for a minimum of one year
  
• Successfully passing a screening process
  

2.    COMPLETE ONLINE TRAINING

• Complete the training enrollment form. As part of completing the form, please be prepared to)
  
  •  Upload a copy of your CPSS certificate
  •  Enter your Relias account information
    
  The online learning modules will be automatically assigned to you when you submit this form. You do not need to do anything else to be enrolled in the Relias Modules.
  
• Complete the Relias online learning modules
  
  •  Simply log into your Relias account within 1-2 business days of completing the enrollment form and complete all prerequisite modules (~10 hours) in advance of your live webinar training
  •  You are encouraged to begin working on the Relias modules prior to Step 3.
    

3.    COMPLETE SCREENING INTERVIEW

• Upon submitting the form in Step 2, you will receive a link to sign up for your phone interview. Please follow the link, sign up for a time that works for you, and mark it on your calendar.
  
• Phone interviews last about 30 minutes and serve as a casual conversation and opportunity for your YS trainer to get to know you and your qualifications for providing Youth Support services.
  
• Letters of reference may be requested by trainers during this screening process.
  

4.    COMPLETE LIVE TRAINING 

• A total of 3 live webinar trainings (each will be offered in 2020, with the first scheduled for the dates below). En Route LLC, Idaho Federation of Families, and Path to Prime are hosting the live training events.
• Medicaid and Optum have partnered for the launch of YS, and there is no cost to providers to attend this training in 2020. (In future years, training fees may be the responsibility of the provider as this opportunity is subject to change.)
  
• It is required that you attend an online orientation prior to the live webinar Youth Support Endorsement Training. The orientation will ensure you have adequate technology and understand how to participate in a live webinar training using Zoom.
• Additionally, you must complete the Relias modules that are assigned to you before attending the live webinar training.
• Capacity for this training is limited to 20 attendees on a first register – first serve basis.
• During COVID-19, live trainings will be offered via webinar. Please note, training format (i.e., live webinar or in-person) is subject to change based on the latest public health guidance.
• If capacity is reached for this live webinar training, you will be invited to attend one of two additional trainings, which will be scheduled based on provider interest and need between August and December 2020.
  
  

  Webinar Schedule  

  Online Orientation July 31, 2020 10:30am or 2:30pm MT Attendance is required. Take time to address any technology issues with a trainer in advance, so you will feel more comfortable attending the live webinar training.

  Live Webinar Training August 4-7, 2020 9:00am - 12:30pm MT Attendance for the duration of the training is required to earn Youth Support Endorsement. Live active participation from a computer (not smartphone) is required.

5.    RECEIVE YOUTH SUPPORT ENDORSEMENT 

• Upon completion of Steps 1—4 above, a certificate of Youth Support endorsement will be available for you to download and print directly from Relias. You will also be added to Optum’s provider directory, Live and Work Well.

If you meet the above training qualifications and would like to begin the training enrollment process, please click here to complete the YS training enrollment form.

Please note:  Youth Support endorsement is Optum Idaho issued and only valid within Idaho Medicaid.

Optum offers CPI’s Nonviolent Crisis Intervention training and certification at no cost to all in-network providers. This training is offered in a blended learning format, with the training modules completed on-demand via the Relias e-learning platform prior to a live (webinar) certification. The course is available now on Relias. Bachelor's level paraprofessionals are required to have a CPI Nonviolent Crisis Intervention certification in order to bill Crisis services (Crisis Intervention or Crisis Response) as of April, 1, 2019.

What are the steps to getting certified in Nonviolent Crisis Intervention?

Providers who wish to get certified in Nonviolent Crisis Intervention should take the following three steps:
    1. Complete the training modules via the Relias e-learning platform.
    2. Attend the live training (currently taking place via live webinar) after completing the modules.
    3. Complete and submit the certification documents (i.e., blue card).

How can I access the training as a provider?

Part 1 of the training is now available on Relias.  Follow the steps below to access the online training:
    1. Log into Relias
    2. Once in Relias, click on the "Assignments" tab found on the left-hand side of the screen
    3. Click on the green "+ Browse Elective Courses" button close to the top of the screen
    4. Search for the course titled "Crisis Prevention Institute (CPI): Nonviolent Crisis Intervention Foundation Course - Blended Learning"
    5. Enroll in the course by clicking on the green "Enroll" button
    6. Click on "Back to My Learning"
    7. Scroll down to "Elective Courses"
    8. Find "Crisis Prevention Institute (CPI): Nonviolent Crisis Intervention Foundation Course - Blended Learning" and click on "Take Now"
    9. Print and complete a Learner's Guide from the online modules to prepare for the live training

Please note: You must complete the online learning modules prior to enrolling in and attending the live webinar training.

Part 2 of the training (typically completed in-person) will be completed via live webinar in light of COVID-19 restrictions and considerations. Part 2 consists of two mandatory components:  Live Webinar Training and Live "Tech Check".

Live Webinar Training

Choose one of the two live webinar date/time options listed below:
    July 8, 2020 - 9am - 1pm
    July 16, 2020 - 12pm - 4pm

To enroll in a webinar, please click here and follow the step-by-step instructions. Enrollment is limited to 30 participants per session. Self-enrollment in the live webinar training is available once a provider has completed the prerequisite online training modules. Providers are encouraged to complete the prerequisite online training modules early to enable timly enrollment in the live webinar training.

Live "Tech Check"

This required session is designed to test your computer's readiness for the live webinar training.

To enroll in a live "Tech Check" session, please follow the step-by-step instructions via the link above after registering for your live webinar training or simply select and click on the appropriate link below:

If you have registered for the July 8th live webinar training, you are required to attend one of the following "Tech Check" sessions:
    Tuesday, July 7, 2020 - 9:00am
    Tuesday, July 7, 2020 - 12:00pm

If you have registered for the July 16th live webinar training, you are required to attend one of the following "Tech Check" sessions:
    Wednesday, July 15, 2020 - 9:00am
    Wednesday, July 15, 2020 - 12:00pm

Please note: You must register for and attend a Tech Check session the day before your training. If you are not available for the required Tech Check, please do not register for the training. To ensure training integrity, any individual who does not attend a Tech Check session will be unenrolled from the training and invited to attend a training at a later date. Thank you for your support and understanding in making this a successful learning experience for all in attendance.

The training required to receive the Optum Idaho Skills Training and Development (STAD) endorsement differs according to the provider's professional role. Please identify which of the options below best represents your qualifications and proceed to follow the related instructions:

Please note: If you do not yet have a Relias account, please visit https://optumidaho.training.reliaslearning.com to create an account before proceeding to identify your qualifications and related training requirements from the information noted below.

Qualifications / Instructions 

Targeted Care Coordination
Targeted Care Coordination (TCC) includes the coordination and facilitation of the interdisciplinary Child and Family Team (CFT) meetings to develop an outcome-focused, strengths-based, Person-Centered Service Plan (PCSP) that includes both formal and informal services and supports. Optum Supports and Services Manager (OSSM) is the tool that providers will use to submit the PCSPs to Optum.

General Requirements
• Providers of Targeted Care Coordination must have a Bachelor’s degree or higher in a health or human services field and be operating within the Optum Idaho Network.
• Providers must complete the required training plan, detailed below, in order to receive the Optum Idaho Targeted Care Coordination Endorsement.

Training Plan
The Optum Idaho Targeted Care Coordination Endorsement Training Plan is available on-demand via the Relias e-learning platform and is free of cost to providers. The training plan consists of the following steps:
1. Optum Idaho Endorsement: General Foundation
    a. This training plan is 16.5 hours long and contains 10 courses focused on general behavioral health topics.
    b. Masters level providers and Certified Case Managers with the Commission for Case Manager Certification (CCMC) are exempt from this step.
2. Optum Idaho Endorsement: Targeted Care Coordination
    a. This training plan is 4.5 hours long and contains 2 courses focused on the specific role of the Targeted Care Coordinator in Idaho.
        i. Optum Idaho Targeted Care Coordination Toolkit Training*
        ii. Optum Idaho Targeted Care Coordination

*This Toolkit has been edited to reflect the changes to TCC requirements outlined in the provider alert titled "TCC Update", that was distributed on 9/16/2019.
   **Please note that if the prospective TCC will be completing CANS assessments, they must also obtain their CANS Certification which is accessed through praedfoundation.org. This is not a requirement for the TCC Endorsement.

Enrollment Instructions
To begin the training process to serve as a Targeted Care Coordinator in the Optum Network, please follow the below instructions for enrollment.

Please note: If you do not yet have a Relias account, please visit https://optumidaho.training.reliaslearning.com/ to create an account before proceeding to identify your qualifications and related training requirements.

·  If you have a BA degree in a health and human services (HHS) field, and do not have any additional license or certification in your field, click here to e-mail Optum’s Education Department requesting to be enrolled in the required General Foundation Training Plan and Targeted Care Coordination Training Plan.

·  If you are a Masters level provider and/or Certified Case Manager with the Commission for Case Manager Certification (CCMC), click here to e-mail Optum’s Education Department requesting to be enrolled in the Targeted Care Coordination Training Plan only.

Within 48—72 hours of receiving your e-mail request, the Optum Idaho Education Team will assign the appropriate training plan/s to you in your Relias account. The assigned modules must be completed before starting TCC services or using Optum Supports and Services Manager (OSSM) to submit PCSPs to Optum.

Upon Completion
After a provider has completed all training outlined above, their agency will update the provider’s information on the Paraprofessional Registry, which can be accessed at providerexpress.com. TCCs will then request access to OSSM (the platform used to submit person-centered service plans to Optum) where they will be asked to create and/or enter their Optum ID.

Click here to find information on these additional TCC resources:
·  Targeted Care Coordination Toolkit
·  CANS Appendix
·  OSSM Instruction Manual
·  Person-Centered Service Plan (PCSP) form in English and Spanish
·  PCSP OSSM Consent Form
·  OSSM Platform access
·  Targeted Care Coordination agencies

Additional information on the Person-Centered Service Plan (PCSP) can be found here.

Engaging Children and Youth in Telehealth
As telehealth and telemedicine become a normal part of our day-to-day life, we’re learning tips and tricks for making virtual sessions more interactive and effective. However, engaging children and youth virtually can require different skills and techniques to ensure a supportive and productive session. This conversation, coming up on Tuesday, May 12 from 3-4 p.m. ET, will build on the previous session focused on children, youth and families. The National Council for Behavioral Health hopes that you can join them to discuss best practices and strategies for delivering telehealth services to youth.

Leveraging Peer Support Skills in COVID-19
During COVID-19, the lived experience and unique skill sets of peer support workers have been critical in supporting outreach and recovery to the most vulnerable. Join the National Council for Behavioral Health for two sessions focused on peer support workers. During these sessions, the National Council for Behavioral Health invites you to share how you’re engaging and supporting individuals, and wants to learn how they can support and advocate for you and your peer support team to safely engage in the COVID-19 response.

This pre-recorded webinar is designed to assist you in supporting your clients as we expand Medicaid coverage in Idaho. The webinar, hosted by Senior Clinical Trainer at Optum Idaho, Rina Lingelbach, provides an overview of Medicaid Expansion eligibility, enrollment, and steps to access services.  The goal is to help orient providers with the changes that are happening, the transitions that can be expected, and the Medicaid Expansion resources that are available for a variety of questions and needs. Please keep in mind that this is only an overview. Further information can be obtained from the resources provided throughout and at the end of this webinar.

Access Instructions:
Click here to launch the webinar

In order to access this course, you will need an active Optum Idaho Relias account.

The Optum Support and Services Manager (OSSM) Training introduces the OSSM tool to Targeted Care Coordinators and other interested providers. This tool allows Targeted Care Coordinators to communicate with Child and Family Team members, schedule Child and Family Team meetings, and develop and submit person-centered service plans (PCSPs). The training also demonstrates features of the OSSM Individual and Support Team Portal, which is where other Child and Family Team members may view finalized PCSPs. This training is required for Targeted Care Coordinators and is available on our Relias e-learning platform.

This training outlines the YES System of Care, details how the YES services work together to meet youth and families’ needs, and provides an overview of the five new services to the Idaho Behavioral Health Plan (IBHP) implemented in June 2019.  An on-demand recording of the webinar is available on our Relias e-learning platform.

Optum Education Youth Empowerment Services (YES) Navigation Series- Part 3

The YES Navigation Series reviews information from Optum’s Level of Care Guidelines, Fee Schedule, and Provider Manual. The trainings are beneficial for agency owners, managers, clinicians, paraprofessionals, and billing & administrative staff. 

Part III of the YES Navigation Series outlines the YES System of Care continuum of care, provides information about how the YES services interact, and gives an overview of services implemented between July 1, 2018 and October 1, 2018. The training is currently available on Relias.

CANS Overview Training Video

In this training video we discuss the CANS Assessment tool, what it is, how it’s used, how it fits in with the YES System of Care, and when more robust training opportunities will be available. Click here to access the training video.  

Optum Education CANS On-Demand Training

The Praed Foundation offers on-demand training and certification for providers. General information about online CANS training and certification is located at www.praedfoundation.org.

All providers, regardless of participation at the in-person workshops or through on demand trainings, will need to obtain online certification for an annual fee of $12 and can do so at www.schoox.com.

Respite Provider and Respite Supervisor On-Demand Training

As part of the Youth Empowerment Services (YES) program, individual and group Respite services are now available to children and adolescents with Serious Emotional Disturbance (SED) who meet Medicaid 1915(i) eligibility requirements when established by Liberty Healthcare. To qualify for individual and group Respite, children and adolescents must receive a Child and Adolescent Needs and Strengths (CANS) assessment and a Comprehensive Diagnostic Assessment (CDA).  Based on these assessments, diagnostic and functional criteria will indicate Class Membership and a Person-Centered Plan will be developed with the child or adolescent by the Division of Behavioral Health (DBH) staff. Respite must be identified on this plan as a necessary service, based on the child’s individual needs.

As a Medicaid reimbursed service, providers interested in rendering this service after June 30, 2018 will be required to be part of the Optum Network, and respite workers must complete a web-based training that outlines the service requirements and expectations. There is also a supervisor specific training required for supervisors of respite workers.

Both trainings are now available on Relias.  To locate, simply search for Respite. Once completed, providers should submit the proof of training to their Provider Relations Advocate so their Optum contract and fee schedule can be updated.

You must have a Relias account in order to access and complete this training, and all Optum Idaho Network Providers are eligible for their own account, free of charge. To create a  Relias user account for you or your staff, please visit  optumidaho.com > For Network Providers > Relias and OptumHealth Education.
If you have questions, please call your Provider Relations Advocate or Optum at 1-855-202-0983, extension 1.

For the general public, the mental health effects of COVID-19 are as important to address as are the physical health effects. And for the one in five who already have mental health conditions – or the one in two who are at risk of developing them – we need to take personal, professional, and policy measures now to address them. To aid individuals and communities during this time, MHA has compiled a range of resources and information for mental health providers, parents, and community members.

Live Events
Telehealth Learning and Consultation (TLC) Tuesdays:
April 21, 11-12pm ET: Telehealth with Children and Adolescents
April 28, 11-12pm ET: Telehealth Troubleshooting

Click here for a comprehensive list of webinars, live events and workshops.

Optum Supports and Services Manager (OSSM) is the platform used by Targeted Care Coordinators (TCCs) to submit person-centered service plans (PCSPs) to Optum for review of compliance to the Code of Federal Regulations (CFR).

Optum has scheduled some monthly calls for TCCs for any questions about OSSM or the PCSP form. These calls will not have a structured agenda, but rather allow for any open-ended discussion with the Optum PCSP team.

If you have PCSP or OSSM questions that cannot wait for the monthly meeting, please contact Optum by emailing optum.idaho.pcsp@optum.com or calling 1-855-202-0983, option 1. If there are other questions that do not specifically relate to the PCSP form or OSSM, please contact your Provider Relations Advocate.

If you would like to attend one of these monthly calls, please register in advance at one of the links below:
Wednesday, December 4, 2019, 1:00 p.m. - 2:00 p.m. MST
Monday, January 6, 2020, 2:00 p.m. - 3:00 p.m. MST
Tuesday, February 4, 2020, 11:00 a.m. - 12:00 p.m. MST
Thursday, March 5, 2020, 10:00 a.m. - 11:00 a.m. MST
Tuesday, April 7, 2020, 11:00 a.m. - 12:00 p.m. MST (cancelled; please contact the PCSP team at optum.idaho.pcsp@optum.com)
Tuesday, May 5, 2020, 9:00 a.m. - 10:00 a.m. MST  (cancelled; please contact the PCSP team at optum.idaho.pcsp@optum.com)

Telehealth 20/20: New Perspectives, Innovation Insights and Expanded Vision of Care Delivery
NRTRC has 20 presentations to meet a range of interests and needs. Attend the full conference or pick and choose the sessions most relevant to you.
Register for FREE here: NRTRC 2020 FREE Registration
Click here for session descriptions and a downloadable schedule.

In lieu of an in-person event this year, Rx Summit will take place as a virtual experience - full of video content, live streaming with Q&A sessions.  This virtual event will be held during the originally scheduled dates of April 14-16. To learn more, visit www.rx-summit.com.

As indicated in the Idaho Department of Health and Welfare communciations from March 16^th and March 18^th, providers may temporarily offer services via Telemental Health (TMH) until further notice. In these live Q&A sessions, we are here to answer any questions you may have about offering services via TMH or telephonically.

March 20, 2020 Q & A Session

Topic: A Telehealth Q & A
Host: Bruce Younger
Date: Friday, March 20, 2020
Time: 12:00 pm, Mountain Daylight Time (Denver, GMT-06:00)

Session number: 649 064 967
Session password: PGearE4c$62

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To join the training session
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1. Go to https://optum.webex.com/optum/k2/j.php?MTID=t98d4dbe12537263e41b68e6cf2733e84
2. Enter your name and email address.
3. Enter the session password: PGearE4c$62
4. Click "Join Now".
5. Follow the instructions that appear on your screen.
To view in other time zones or languages, please click the link
https://optum.webex.com/optum/k2/j.php?MTID=tc81c281bee956b6cbe73baa08482b680

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To join the session by phone only
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To receive a call back, provide your phone number when you join the training session, or call the number below and enter the access code.
US/Canada (Preferred):1-763-957-6300
Global call-in numbers: https://optum.webex.com/optum/globalcallin.php?MTID=te2e1ab80e5fdd23f4572941cc152bf7a
Access code: 649 064 967
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March 24, 2020 Q & A Session

Topic: A Telehealth Q & A
Host: Bruce Younger
Date: Tuesday, March 24, 2020
Time: 12:00 pm, Mountain Daylight Time (Denver, GMT-06:00)

Session number: 644 532 174
Session password: PGearE4c$62

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To join the training session
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1. Go to https://optum.webex.com/optum/k2/j.php?MTID=t4622728495807bb886c84c538c560095
2. Enter your name and email address.
3. Enter the session password: PGearE4c$62
4. Click "Join Now".
5. Follow the instructions that appear on your screen.
To view in other time zones or languages, please click the link
https://optum.webex.com/optum/k2/j.php?MTID=t8b630b55547ce766afabdbdc2252b5a0
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To join the session by phone only
-------------------------------------------------------
To receive a call back, provide your phone number when you join the training session, or call the number below and enter the access code.
US/Canada (Preferred):1-763-957-6300
Global call-in numbers: https://optum.webex.com/optum/globalcallin.php?MTID=t86cea0ee3bb4faab2d06720a9dbd4e01
Access code: 644 532 174

Optum offers CPI’s Nonviolent Crisis Intervention training and certification at no cost to all in-network providers. Bachelor's level paraprofessionals are required to have a CPI Nonviolent Crisis Intervention certification in order to bill crisis services (Crisis Intervention or Crisis Response).  Bachelor's level paraprofessionals working in a Crisis Center are also required to have certification in Nonviolent Crisis Intervention.  Master's level clinician's are not required to obtain the CPI certification to bill for crisis services, but may choose to become certified through Optum at no cost.

Nonviolent Crisis Intervention training is offered in a blended learning format, which means that there are two parts to the training consisting of online modules completed prior to an in-person certification:

1. Online Prerequisite: Crisis Prevention Institute (CPI): Nonviolent Crisis Intervention to be completed via the Relias e-learning platform
   
   • Participants must complete the online learning modules prior to attending the in-person training.
     
   • Participants must bring a printed and completed Learner’s Guide from the online modules when attending the in-person training.
     
   • To access the online prerequisite “Crisis Prevention Institute (CPI): Nonviolent Crisis Intervention” course, Log in to Relias here.
     
     
2. In-person training and certification
   
   • Participants must bring their printed and completed Learner’s Guide from the online modules to the in-person training.
     

Please see the following upcoming In-Person Nonviolent Crisis Intervention trainings:
January 24, 2020                       9 am – 1 pm MST     Pocatello                   Hampton Inn Pocatello, 151 Vista Dr.
January 27, 2020                       9 am – 1 pm MST     Boise                         Holiday Inn Boise, 2970 W. Elder St.
February 6, 2020                       9 am – 1 pm MST     Twin Falls                  Crisis Center Community Room, 570 Shoup Ave W
February 11, 2020                   12 pm – 4 pm PST      CDA                          Holiday Inn Express, 2300 W. Seltice Way
Click here to enroll in one of the above upcoming CPI in-person trainings.


* Do not register directly with CPI. Providers who receive the training and certification directly from CPI cannot be reimbursed by Optum for certification costs. Providers who have already been certified directly through CPI are not required to re-take the course through Optum, though this training can be used to renew an existing certification. Please email optum.idaho.education@optum.com for any questions about CPI certification.

Provider Requirements - All of the following are required for participation in this training:
·         Minimum of a High School Diploma (or equivalent)
·         Current Peer Support Certification
·         Lived experience with a SED diagnosis and/or Substance Use Disorder as a youth or adolescent
·         Has been in recovery for a minimum of one year
It is recommended that providers of this service are between 21-30 years of age.

Youth Support Training
This in-person training is an intensive all-day training that includes exploration of safe sharing of lived experience as a youth or adolescent with a SED diagnosis and/or Substance Use Disorder, and how shared experience can be used to build mutuality and connection. The online Youth Support training modules are a prerequisite to the in-person Youth Support training.  The successful completion of the online modules and the in-person training will provide a Youth Support Endorsement for qualified individuals only. This training is limited to 30 participants at each location.

This training will cover the following topics:
·         Roles and responsibilities of the youth support provider
·         Youth support skills and core competencies
·         Engaging youth and empowering youth voice
·         Strategic use of story-telling
·         Working with families, teams, providers, and system partners
·         Youth support provided in groups
 
Dates and Locations
Idaho Falls (FULL): July 30, 2019 (8:45 a.m. – 4:15 p.m. MT)                  Hilton Garden Inn, 700 Lindsay Blvd
Coeur D’Alene: August 15, 2019 (8:45 a.m. – 4:15 p.m. PT)                    Best Western Plus, 506 Appleway Ave
Boise (FULL): August 21, 2019 (8:45 a.m. – 4:15 p.m. MT)                  Hilton Garden Inn, 7699 W Spectrum St
Registration link: https://www.surveymonkey.com/r/J77SYVK

Youth Support Community Engagement/Education Event
The purpose of this training is to educate Members, families, providers, and other community stakeholders about Youth Support. These events are not required to obtain the Youth Support Endorsement, but may be beneficial to agency owners and/or supervisors. These events are limited to 60 attendees.

Dates and Locations
Idaho Falls: July 29, 2019 (8:45 a.m. – 4:15 p.m. MT)                           Hilton Garden Inn, 700 Lindsay Blvd
Coeur d’Alene: August 14, 2019 (8:45 a.m. – 4:15 p.m. PT)                  Best Western Plus, 506 Appleway Ave
Boise: August 20, 2019 (8:45 a.m. – 4:15 p.m. MT)                            Hilton Garden Inn, 7699 W Spectrum St
Registration link: https://www.surveymonkey.com/r/JS255GZ

CPI Nonviolent Crisis Intervention Training

Optum will offer CPI’s Nonviolent Crisis Intervention training and certification at no cost to all in-network providers throughout 2019. This training is offered in a blended learning format, with the training modules completed on-demand via the Relias e-learning platform prior to an in-person certification. The course is available now on Relias.

To access the online training:
1. Log into Relias here
2. Navigate to the “Assignments” tab on the left hand side of the screen
3. Click on the green “+ Browse Elective Courses” button close to the top of the screen
4. Search for the course titled: Crisis Prevention Institute (CPI): Nonviolent Crisis Intervention Foundation Course- Blended Learning

Participants must complete the online modules before the in-person certification. The deadline for Bachelor’s level paraprofessionals to complete the online modules and the in-person certification is April 1, 2019.

In-Person Training Schedule:

North Idaho

February 26, 2019    8:00 a.m. PT
Best Western Edgewater Resort
56 Bridge Street
Sandpoint, ID 83864

March 1, 2019    1:00 p.m. PT
Best Western University Inn
1516 West Pullman Road
Moscow, ID 83843

March 11, 2019    1:00 p.m. PT
Clearwater River Casino
17500 Nez Perce Road
Lewiston, ID 83501

March 19, 2019    1:00 p.m. PT
Red Lion Templin's on the River
414 E. 1st Street
Post Falls, ID 83854

Southwest Idaho

February 28, 2019    9:00 a.m. MT
Jerome Country Club
649 Golf Course Road
Jerome, ID 83338

March 5, 2019    1:00 p.m. MT
Holiday Inn
2970 West Elder Street
Boise, ID 83705

March 8, 2019    1:00 p.m. MT
Oxford Inn & Suites
1426 S. Entertainment Avenue
Boise, ID 83709

March 12, 2019    8:00 a.m. MT
Hampton Inn & Suites
5750 E. Franklin Road
Nampa, ID 83687

March 20, 2019*    1:00 p.m. MT
Clarion Inn
1249 Tapadera Avenue
Ontario, OR 97914

*Previously scheduled February 28, 2019

Southeast Idaho

February 25, 2019    1:00 p.m. MT
Hilton Garden Inn
700 Lindsay Boulevard
Idaho Falls, ID 83402

March 5, 2019    1:00 p.m. MT
Best Western Inn & Convention Center
800 N. Overland Avenue
Burley, ID 83318

March 6, 2019    1:00 p.m. MT
Hampton Inn & Suites
151 Vista Drive
Pocatello, ID 83201

March 7, 2019    8:00 a.m. MT
Hilton Garden Inn
700 Lindsay Boulevard
Idaho Falls, ID 83402

March 12, 2019    1:00 p.m. MT
Hampton Inn & Suites
151 Vista Drive
Pocatello, ID 83201

CLICK HERE to register for one of the in-person sessions. The deadline for registrations is February 22, 2019.

Do not register directly with CPI. Providers who receive the training and certification directly from CPI cannot be reimbursed by Optum for certification costs. Providers who have already been certified directly through CPI are not required to re-take the course through Optum, though this training can be used to renew an existing certification.

Please email optum.idaho.yes@optum.com for any questions about CPI certification.

Providers who have not participated in the in-person Child and Adolescent Needs and Strengths (CANS) workshops have one last chance to attend before the July 1, 2019, CANS requirement date! The CANS functional assessment tool is the state-approved assessment tool for children receiving Medicaid behavioral health services starting July 1, 2019. Optum Idaho is offering two FREE in-person CANS General Certification Training Workshops in Boise, Idaho on April 29 & 30, 2019. The Praed Foundation is facilitating this workshop as part of the TCOM pre-conference.

The training will cover the CANS and its purpose, the role of structured assessments, preparation for the on-line certification test, and a brief overview of the connection between CANS and treatment planning. The course does not replace certification, but is designed to support providers who intend to become CANS certified through the on-line CANS certification test through Praed. Network providers who serve children will need to be CANS certified and registered within ICANS by June 30, 2019. This training is open to all levels of Optum network providers.

To register for the FREE CANS In-person: General Certification Training Workshop, please click on the link below: 
Boise: April 29, 2019 (9:00 a.m. to 4:00 p.m. MT)

Location: Holiday Inn Express and Suites, Boise Airport, NezPerce Room, 3050 S. Shoshone, Boise, ID 83705
The April 30th Training is Full
Boise: April 30, 2019 (9:00 a.m. to 4:00 p.m. MT)  
Location: Red Lion Boise Downtowner, Selway/Sawtooth Room, 1800 Fairview Avenue, Boise, ID 83702

The YES Navigation Series reviews information from Optum’s Level of Care Guidelines, Fee Schedule, and Provider Manual. The trainings are beneficial for agency owners, managers, clinicians, paraprofessionals, and billing & administrative staff.

YES Navigation Series – Part 4 Training is offered via two live webinars in March 2019. This training outlines how the individual YES services work within the YES System of Care. The training provides an overview of services being enhanced on April 1, 2019, as well as information on future service implementations. The webinars include time for a live Question & Answer session. 

Please join us for one of the dates and times listed below by registering for the session that works best for you:
March 28, 2019 (8:30 a.m. – 10:00 a.m. MT)
March 29, 2019 (10:00 a.m. – 11:30 a.m. MT)

YES Navigation Series – Part 4 Regional Training and Targeted Care Coordination Toolkit Training

Please join us for this two-part in-person training opportunity. Providers may attend one or both of these trainings.

The YES Navigation Series- Part 4 will be from 10:30 AM to 12:00 PM and outlines how the individual YES services work within the YES System of Care. The training also provides an overview of services that were updated on April 1, 2019 and an overview of Targeted Care Coordination rolling out June 1, 2019.

The Targeted Care Coordination (TCC) Toolkit Training will be from 12:00 PM to 2:00 PM and outlines TCC tasks throughout the Child and Family Team process, TCC components, and TCC Toolkit documents. Bachelor level or higher providers, or Certified Case Managers (CCM) with the Commission for Case Manager Certification (CCMC) who would like to become Targeted Care Coordinators are required to participate in Toolkit training along with the Optum Idaho Endorsement: General Foundation (on Relias) before implementing the service which goes live June 1, 2019. This is phase one of a two-phased training for TCC.

Lunch will be served (11:30 am to 12:00 pm) and a panel of Optum Clinical and Network subject matter experts will be on hand to answer questions. Please see the information below about when the training will be in your area and select the link to register:

To reserve your space, please click here.

CANS Trainings

The CANS is the State-approved functional assessment tool required by July 1, 2019. Optum is offering a series of three separate in-person CANS trainings at four locations throughout the state facilitated by the Praed Foundation. Providers may opt to attend one or all of the available classes based on their interest. The courses do not replace certification, but are designed to support providers who intend to become CANS certified. Network providers will need to be CANS certified and registered within ICANS by June 30, 2019.

To register, click on the location desired. The registration page will open in a new window.

CANS Certification
Description: An overview of the CANS. Designed for providers seeking to become CANS certified. This program has been approved for 5 hours at BSW level, 5 hours at MSW level and/or 5 hours at the MSW-Clinical level by the National Association of Social Workers-Idaho Chapter, and may be applied toward the continuing education requirements for social work license renewal.*

Boise: Jan. 22, 2019 (9 a.m. - 4 p.m. MT)
Nampa: Feb. 4, 2019 (9 a.m. - 4 p.m. MT)
Idaho Falls: Feb. 19, 2019 (9 a.m. - 4 p.m. MT)
Coeur d'Alene: Mar. 4, 2019 (9 a.m. - 4 p.m. PT)

CANS Booster
Description: A more in-depth look at the CANS. Designed for providers who have previously taken CANS trainings. This program has been approved for 2.75 hours at BSW level, 2.75 hours at MSW level and/or 2.75 hours at the MSW-Clinical level by the National Association of Social Workers-Idaho Chapter, and may be applied toward the continuing education requirements for social work license renewal.*

Boise: Jan. 23, 2019 (1 p.m. - 5 p.m. MT)
Nampa: Feb. 5, 2019 (1 p.m. - 5 p.m. MT)
Idaho Falls: Feb. 20, 2019 (1 p.m. - 5 p.m. MT)
Coeur d'Alene: Mar. 5, 2019 (1 p.m. - 5 p.m. PT)

CANS in Practice
Description: Designed for providers seeking guidance on adopting the CANS into their daily practice. This program has been approved for 5 hours at BSW level, 5 hours at MSW level and/or 5 hours at the MSW-Clinical level by the National Association of Social Workers-Idaho Chapter, and may be applied toward the continuing education requirements for social work license renewal.*

Boise: Jan. 24, 2019 (9 a.m. - 4 p.m. MT)
Nampa: Feb. 6, 2019 (9 a.m. - 4 p.m. MT)
Idaho Falls: Feb. 21, 2019 (9 a.m. - 4 p.m. MT)
Coeur d'Alene: Mar. 6, 2019 (9 a.m. - 4 p.m. PT)

*CEU preapproval applies to Nampa, Idaho Falls, and Coeur d'Alene sessions.

Optum invites all Optum Idaho providers and their staff to attend our upcoming webinar:

Program & Network Integrity: Coding and Auditing of Behavioral Health Services

Please join us as we discuss: 

• Revised approach to Fraud, Waste, Abuse and Error
• Current trends in the Idaho market
• Common audit findings
• Highlights of the audit review process

We have scheduled two sessions in December. Please join us for one of the dates and times listed below by registering for the session that works best for you:

December 11, 2018 from 10:00 a.m. to 11:00 a.m. MDT
December 13, 2018 from 2:00 p.m. to 3:00 p.m. MDT

Optum Idaho is excited to announce a series of evidence based practice webinars and e-learning modules for providers working with children and adolescents with disruptive behavior disorder in partnership with the Resource for Advancing Children’s Health (REACH) Institute. Optum Idaho is partnering with the REACH Institute to offer access to the best, evidence based therapies to improve the behavioral health of children and adolescents in the State of Idaho.

The CE* based education courses will be offered in a six part webinar series starting in October 2018 conducted by a panel of distinguished REACH National Experts. The trainings will be structured around understanding and assessing disruptive behavior disorder as well as teaching skills to parents, children and adolescents. The webinars and e-learning courses will be targeted to both Master’s level clinicians and certified paraprofessionals teaming together to work within the family system as defined by the member. The primary mission of REACH is to ensure that the most effective, scientifically-proven mental health care reaches all children and families.

Webinar Schedule and Registration

*Please Note: The Skills Building: Children & Adolescents with Disruptive Behavior Disorder is a continuing education series and is meant to be taken in full. In order to receive the full 6 hours of continuing education credit, participants must complete all webinars in the series. If, for some reason, you cannot attend all webinars, you will receive CE hours only for the webinars attended. Certificates will be issued within one week of the final webinar in the series (by 11/21/18).

If a participant or potential participant in any of the Skills Building: Children & Adolescents with Disruptive Behavior Disorder webinars would like to express a concern about his/her experience with the REACH Institute (the developer of these webinars), he/she may call or email Lisa Hunter Romanelli, Ph.D. at 646-603-6891 or lisa@thereachinstitute.org.  Although we do not guarantee a particular outcome, the individual can expect us to consider the complaint, make any necessary decisions, and respond within 2 weeks.

Skills Building: Children & Adolescents with Disruptive Behavior Disorder has been approved by NBCC for NBCC credit. The REACH Institute is solely responsible for all aspects of the program. NBCC Approval No. SP-3153.

Presenters:

Eliot Goldman, Ph.D.

Dr. Goldman is a Research Scientist for the Mental Health Innovation Lab at the New York City Department of Health and Mental Hygiene and Assistant Professor at Columbia University. He has extensive experience as a workshop leader, supervisor and consultant to child clinicians. He has been involved in several projects as a senior consultant, program coordinator and/or trainer in disseminating evidence based treatments to community clinicians. He is a co-author of REACH’s Disruptive Behavior Disorders Intervention Manual.

John E. Lochman, Ph.D., ABPP

Dr. Lochman, is a Professor and Doddridge Saxon Chairholder in Clinical Psychology at The University of Alabama, where he also directs the Center for Prevention of Youth Problem Behavior (CPYBP). He received the 2011 Distinguished Career Award from the Clinical Child and Adolescent Psychology Division of the American Psychological Association.

Lisa Hunter Romanelli, Ph.D.

Dr. Hunter Romanelli is REACH’s Executive Director and a practicing clinical child psychologist with expertise in cognitive behavioral therapy. Prior to joining REACH in 2007, she worked at Columbia University College of Physicians and Surgeons as an Assistant Professor of Clinical Psychology in Psychiatry and Director of School-Based Mental Health Programs at the Center for the Advancement of Children’s Mental Health.

Optum Education Youth Empowerment Services (YES) Navigation Series

Please join us for a 1.5 hour webinar: YES Navigation Series- Part 2. This webinar will include review of the YES System of Care, previously implemented services, and new/updated services and supports that will be available October 1, 2018. The goal is for Providers to have the information and resources needed to incorporate the YES System of Care framework into their practice of current and new services in order to enhance the care of youth throughout Idaho.  

Please click below to register.

Spetember 12, 2018, 8:00 - 9:30 a.m. MT

September 18, 2018, 12:00 - 1:30 p.m. MT

In-Person Regional Youth Empowerment Services (YES) Navigation Series

Please join us for further conversation about the YES System of Care as well . We will be discussing YES Navigation from 10:00-11:30 am MT and Motivational Interviewing training will be from 12:00 - 2:00 p.m. MT. Lunch will be served and a panel of Optum Clinical and Network subject matter experts will be on hand to answer questions. Continuing Education Units (CEUs) will be offered. Please see the information below about when the training will be in your area:

To reserve your space, please click here.

In-Person Regional Youth Empowerment Services (YES) Navigation Series

Thank you for joining us for further conversation about the YES System of Care. A panel of Optum Clinical and Network subject matter experts were on hand to answer questions. If you have a question pertaining to new/updated YES System of Care services, please reach out to optum.idaho.yes@optum.com. Continuing Education Units (CEUs) were offered. This was the first in a series of trainings about the YES System of Care.

Optum Education YES Workshops: CANS

The Praed Foundation developed the Child and Adolescent Needs and Strengths (CANS), which will be the approved assessment tool to measure child and family strengths and needs for children and adolescent Members up to 18 years of age. Beginning July 1, 2018, Network Providers who are CANS certified will be reimbursed by Optum for using the CANS assessment tool, along with the Comprehensive Diagnostic Assessment (CDA). It is critical that you transition to using the CANS, as it will be the required state approved assessment tool for all children and adolescents served under the Idaho Behavioral Health Plan as of July 1, 2019. At that time, Optum Idaho will no longer reimburse for the CAFAS, PECFAS, and CALOCUS, and services for child and adolescent Members will not be reimbursed without a completed CANS.

Optum is partnering with Medicaid to assist providers with the transition to CANS by offering FOUR regional training workshops. These sessions will offer flexible, foundational training for clinicians, paraprofessionals, and administrative staff. This will ensure that Providers have access to training, clinical application, supervision, and consultation support to successfully implement key guiding principles of CANS in clinical practice. This information will also be useful in obtaining CANS certification.

Workshop Schedule:  

¹Master’s level clinicians
²Clinical supervisors
³Trainer has additional requirements to obtain Praed Trainer certification

The Praed Foundation also offers on-demand training for Providers who may not have the flexibility to attend in-person training or who may live outside the training locations. General information about online CANS training and certification is located at www.praedfoundation.org.

All Providers, regardless of participation at the in-person workshops or through on demand trainings, will need to obtain online certification for an annual fee of $12 and can do so at www.schoox.com.

Skills Building Training

In collaboration with the Psychiatric Rehabilitation Association (PRA), Optum provided a training on Children’s Skills Building/CBRS on May 15th and 17th.

Skills Building is a service that focuses on members’ identified strengths and functional needs. Specifically, Skills Building is behavioral, social, communication, rehabilitation, and/or basic living skills training designed to build a Member’s competency and confidence while increasing functioning and decreasing mental health and/or behavioral symptoms. Training is related to goals identified in the individualized treatment plan. Examples of areas that may be addressed include self-care, behavior, social decorum, avoidance of exploitation, anger management, budgeting, development of social support networks, and use of community resources.

Topics discussed include:

• Teaming approach between providers
• Definition of Skills Building and why we are transitioning
• Documentation, including treatment planning, Level of Care Guidelines, and Service Request forms
• Fee schedule and code changes

Both clinicians and paraprofessionals will gain valuable information that will guide implementation and delivery of the new service. The web-based training is available on the dates below, and we strongly encourage all our network providers to join us for one of the following sessions:

A recording of the webinar held on May 17th is available here.  

The Optum Skills Building PowerPoint is located here.

The PRA PowerPoint used in this presentation is located here.  

Optum, in Partnership with the REACH Institute, presents The Evidence Based Practice (EBP) Series for Children & Adolescents with Serious Emotional Disturbance (SED)

Optum Idaho is excited to announce a series of evidence based practice webinars and e-learning modules for children and adolescents with serious emotional disturbance (SED) in partnership with the Resource for Advancing Children Health (REACH) Institute. The CEU based education courses were offered in a five part webinar series starting in January 2018. They were conducted by a panel of distinguished REACH National Experts with a focus on: Depression, Anxiety, Trauma, Early Childhood Mental Health, and Disruptive Behavior Disorders.

The foundational trainings were structured around diagnosis, assessent and treatment,  targeted to Master’s level clinicians working with children and adolescents with SED. The primary mission of REACH is to ensure that the most effective, scientifically-proven mental health care reaches all children and families.  Optum Idaho is partnering with the REACH Institute to offer access to the best, evidence based therapies to improve the mental health of children and adolescents in the State of Idaho.

Webinar Schedule  

The State of Idaho is in the process of designing and implementing a new children’s mental health system of care for children and youth with Serious Emotional Disturbance (SED) called YES - Youth Empowerment Services.  The YES project has been authorized by the Idaho Department of Health and Welfare (IDHW) as part of the settlement agreement resulting from the Jeff D. class action lawsuit.  The YES system of care will provide a new way for families to access mental health services for their children, will be strengths-based, family-centered, and will incorporate a new collaborative team approach that focuses on providing individualized care for children.

On November 14 and 16, Optum Idaho hosted a two part informational session covering an introduction to the Youth Empowerment Services (YES) project in the State of Idaho, and overview of the system of care, and information on the process to access services.

The webinars have been recorded and are now available in Relias.  

For additional questions regarding YES, please see our FAQs Page, or email optum.idaho.yes@optum.com

On October 27, Optum offered a live webinar hosted by Dr. Matt Niece (Director of Counseling Services at Boise State University).  This training covers the core competencies required to start, monitor, evaluate, and close out integrated treatment planning for a member who is receiving IOP services. Evidence-based practices are addressed as well as screening and discharge criteria, risk assessment, and best practices for documentation.

You can review the slide deck by clicking on the link below, or find the recorded Webinar on Relias.

• Integrated Treatment Planning for IOP Slide Deck
  

On August 15, 2017 Optum hosted a webinar to inform Providers about the Intensive Outpatient Program and to introduce the Readiness Assessment Tool.  You can review the slide deck below.  The link to the Readiness Assessment, which will close August 29, can be found here at  http://respond.altarum.org/s3/iopassessment

On July 25 and July 27, 2017, Optum hosted trainings about our eLearning portals -  Relias and OptumHealth Education.  Training highlighted Relias Targeted User Curriculums -enrolled by license or job type - and an introduction to the Optum Health Education eLearning portal.

STRENGTHENING CLINICAL PROCESSES

On May 22, 23, and 24, 2017, Optum Idaho held training that highlighted Clinical Model updates, Level of Care Guidelines, an explanation of Service Request form upgrade and modifications as well as review of Provider Interface and Notification, and Practice Management.

On April 18 and 19, 2017, Optum Idaho hosted a training session providing an overview of current trends in the Idaho market, common audit findings, highlights of the audit review process, and the revised approach to Fraud, Waste, Abuse, and Error.

VIRTUAL INTRODUCTION PROCESS

On March 15, 2017, Optum and Altarum Institute hosted a Virtual Introduction  to inform Providers about the Intensive Outpatient Program (IOP), introduce the Readiness Assessment Tool, and explain the credentialing process.

On November 16th and 17th, Optum hosted the Provider Training titled Activation: The "Secret Sauce to Promote Recovery and Wellness"  and its relevance to member care in Idaho. Select the link above to view or dowload the PDF of the trainig slide deck.

Optum hosted a review of Clinical Model 2.1 and one year trends in utilization since the version went into effect in 2015.  To view the slide deck containing data slides, Click to view the Clinical Model- One Year Trends  slide presentation shown during the sessions. 

Optum reviewed the importance of coordinating care, and related provider contractual obligations which concluded on June 24, 2016. Click to view the  Importance of Coordinating Care slide presentation shown during the sessions. 

Optum held Family Support Services training which concluded on April 28, 2016. Click to view the  Family Support Services   presentation shown during the sessions.

Optum held Management of Members with High Care Needs based training which concluded on January 28, 2016. Click to view the Management of Members with High Care Needs  presentation shown during the sessions.

Optum held Recovery and Resiliency based training related to the role of Peer Support Services in an individual’s recovery journey which concluded on October 21, 2015.  Click to view the Peer Support Services presentation shown during these sessions.  For more information on offering Peer Support Services within your agency’s array of services please contact your Regional Network Manager.

Optum offered training sessions on the use of the General Organization Index Scale (GOI) to address an agency’s readiness for Evidence Based Practices concluding October 1, 2015.  Click to view the General Organization Index Scale (GOI) presentation and the GOI Too l shown during these sessions.

William Sonis, MD, Distinguished Life Fellow of the American Academy of Child and Adolescent Psychiatry presented diagnosis, case formulation and nationally accepted practices that relate to the treatment of Disruptive Behavior Disorders which concluded on September 10, 2015.  Click to view the Approach to Treatment of Disruptive Behavior Disorders presentation shown during these sessions .

Training sessions to the 2015 Level of Care Guidelines concluded July 31, 2015. Click to view the Level of Care Guideline presentation shown during the sessions. Additionally, the updated Level of Care Guideline document can be found on the Guidelines and Policies submenu of the “Providers” tab

Clinical Model Improvements/changes sessions concluded July 16, 2015.  View the Clinical Model Improvement  presentation shown during the sessions.  Additionally, the example service request forms mentioned in the training can be found on the forms menu of this website.

Cultural Competency training sessions concluded June 12, 2015.  View the Cultural Competency presentation shown during these sessions.

ALERT Program training sessions concluded on March 25, 2015.  View the ALERT Program presentation shown during these sessions.

Program & Network Integrity: Coding and Auditing of Behavioral Health Services training sessions concluded on February 19th, 2015.  View the Coding and Auditing of Behavioral Health Services presentation shown during these sessions.

Medical Necessity webinars were held December 9th-10th as well as January 6th-7th, 2015. View the Medical Necessity presentation shown during these sessions.

Peer Support Services Requirement overview sessions were held December 2, 2014 through December 4, 2014. View the Peer Support Services Requirement presentation shown during these sessions.

Medical Necessity and Transformation of the Idaho Treatment System provider forums were held February 3rd through the February12, 2014. View the Medical Necessity and System Transformation presentation shown during these sessions.

A Claims Submission and Fee Schedule overview was conducted August 20th through August 22, 2014.  The Claims Submission and Fee Schedule overview training deck is now available - view the Claims Submission training deck .

View the Clinical Model Training slide deck and the Secure Message Center reference guide.

The Cultural Competency overview was conducted May 28th through May 30, 2014. View the Cultural Competency presentation shown during these sessions.

ALERT Program training was held March 11th through March 13, 2014. View the ALERT Program presentation shown during these sessions.

Provider claims training sessions were held on October 2nd through October 4th, 2013.  The Claims Submission and Fee Schedule overview training deck is now available - view the Claims Submission training deck .

IDHW Medicaid Eligibility Program's training sessions were held on October 9th. View the Eligibility Training Presentation shown during this session.

ID Provider Express Eligibility training sessions were held on October 10th and 11th, 2013. View the PE Eligibility Training Presentation shown during these sessions.

ID Provider Express Long Form Claim training sessions were held on October 16th through 18th, 2013. View the PE Long Form Claim Training Presentation shown during these sessions.