PROVIDER TRAININGS

CANS Trainings

The CANS is the State-approved functional assessment tool required by July 1, 2019. Optum is offering a series of three separate in-person CANS trainings at four locations throughout the state facilitated by the Praed Foundation. Providers may opt to attend one or all of the available classes based on their interest. The courses do not replace certification, but are designed to support providers who intend to become CANS certified. Network providers will need to be CANS certified and registered within ICANS by June 30, 2019.

To register, click on the location desired. The registration page will open in a new window.

CANS Certification
Description: An overview of the CANS. Designed for providers seeking to become CANS certified. This program has been approved for 5 hours at BSW level, 5 hours at MSW level and/or 5 hours at the MSW-Clinical level by the National Association of Social Workers-Idaho Chapter, and may be applied toward the continuing education requirements for social work license renewal.*

Boise: Jan. 22, 2019 (9 a.m. - 4 p.m. MT)
Nampa: Feb. 4, 2019 (9 a.m. - 4 p.m. MT)
Idaho Falls: Feb. 19, 2019 (9 a.m. - 4 p.m. MT)
Coeur d'Alene: Mar. 4, 2019 (9 a.m. - 4 p.m. PT)

CANS Booster
Description: A more in-depth look at the CANS. Designed for providers who have previously taken CANS trainings. This program has been approved for 2.75 hours at BSW level, 2.75 hours at MSW level and/or 2.75 hours at the MSW-Clinical level by the National Association of Social Workers-Idaho Chapter, and may be applied toward the continuing education requirements for social work license renewal.*

Boise: Jan. 23, 2019 (1 p.m. - 5 p.m. MT)
Nampa: Feb. 5, 2019 (1 p.m. - 5 p.m. MT)
Idaho Falls: Feb. 20, 2019 (1 p.m. - 5 p.m. MT)
Coeur d'Alene: Mar. 5, 2019 (1 p.m. - 5 p.m. PT)

CANS in Practice
Description: Designed for providers seeking guidance on adopting the CANS into their daily practice. This program has been approved for 5 hours at BSW level, 5 hours at MSW level and/or 5 hours at the MSW-Clinical level by the National Association of Social Workers-Idaho Chapter, and may be applied toward the continuing education requirements for social work license renewal.*

Boise: Jan. 24, 2019 (9 a.m. - 4 p.m. MT)
Nampa: Feb. 6, 2019 (9 a.m. - 4 p.m. MT)
Idaho Falls: Feb. 21, 2019 (9 a.m. - 4 p.m. MT)
Coeur d'Alene: Mar. 6, 2019 (9 a.m. - 4 p.m. PT)

*CEU preapproval applies to Nampa, Idaho Falls, and Coeur d'Alene sessions.

CPI Nonviolent Crisis Intervention Training

Optum will offer CPI’s Nonviolent Crisis Intervention training and certification at no cost to all in-network providers throughout 2019. This training is offered in a blended learning format, with the training modules completed on-demand via the Relias e-learning platform prior to an in-person certification. The course is available now on Relias.

To access the online training:
1. Log into Relias here
2. Navigate to the “Assignments” tab on the left hand side of the screen
3. Click on the green “+ Browse Elective Courses” button close to the top of the screen
4. Search for the course titled: Crisis Prevention Institute (CPI): Nonviolent Crisis Intervention Foundation Course- Blended Learning

Participants must complete the online modules before the in-person certification. The deadline for Bachelor’s level paraprofessionals to complete the online modules and the in-person certification is April 1, 2019.

In-Person Training Schedule:

North Idaho

February 26, 2019    8:00 a.m. PT
Best Western Edgewater Resort
56 Bridge Street
Sandpoint, ID 83864

March 1, 2019    1:00 p.m. PT
Best Western University Inn
1516 West Pullman Road
Moscow, ID 83843

March 11, 2019    1:00 p.m. PT
Clearwater River Casino
17500 Nez Perce Road
Lewiston, ID 83501

March 19, 2019    1:00 p.m. PT
Red Lion Templin's on the River
414 E. 1st Street
Post Falls, ID 83854

Southwest Idaho

February 28, 2019    1:00 p.m. MT
Clarion Inn
1249 Tapadera Avenue
Ontario, OR 97914

February 28, 2019    9:00 a.m. MT
Jerome Country Club
649 Golf Course Road
Jerome, ID 83338

March 5, 2019    1:00 p.m. MT
Holiday Inn
2970 West Elder Street
Boise, ID 83705

March 8, 2019    1:00 p.m. MT
Oxford Inn & Suites
1426 S. Entertainment Avenue
Boise, ID 83709

March 12, 2019    8:00 a.m. MT
Hampton Inn & Suites
5750 E. Franklin Road
Nampa, ID 83687

Southeast Idaho

February 25, 2019    1:00 p.m. MT
Hilton Garden Inn
700 Lindsay Boulevard
Idaho Falls, ID 83402

March 5, 2019    1:00 p.m. MT
Best Western Inn & Convention Center
800 N. Overland Avenue
Burley, ID 83318

March 6, 2019    1:00 p.m. MT
Hampton Inn & Suites
151 Vista Drive
Pocatello, ID 83201

March 7, 2019    8:00 a.m. MT
Hilton Garden Inn
700 Lindsay Boulevard
Idaho Falls, ID 83402

March 12, 2019    1:00 p.m. MT
Hampton Inn & Suites
151 Vista Drive
Pocatello, ID 83201

CLICK HERE to register for one of the in-person sessions. The deadline for registrations is February 22, 2019.

Do not register directly with CPI. Providers who receive the training and certification directly from CPI cannot be reimbursed by Optum for certification costs. Providers who have already been certified directly through CPI are not required to re-take the course through Optum, though this training can be used to renew an existing certification.

Please email optum.idaho.yes@optum.com for any questions about CPI certification.

Optum Education Youth Empowerment Services (YES) Navigation Series- Part 1 and 2

The content for Part 1 and 2 of the YES Navigation series is currently unavailable. These presentations are being updated to reflect the most up to date and accurate information. If you have questions about the YES System of Care, please check the YES FAQ page on our website or email optum.idaho.yes@optum.com.

CANS Overview Training Video

In this training video we discuss the CANS Assessment tool, what it is, how it’s used, how it fits in with the YES System of Care, and when more robust training opportunities will be available.

Click Here to access the Training Video.  

Optum Education YES On-demand Training: CANS

The Praed Foundation offers on-demand training and certification for Providers. General information about online CANS training and certification is located at www.praedfoundation.org.

All Providers, regardless of participation at the in-person workshops or through on demand trainings, will need to obtain online certification for an annual fee of $12 and can do so at www.schoox.com.

Respite Provider and Respite Supervisor On-Demand Training

As part of the Youth Empowerment Services (YES) program, individual and group Respite services are now available to children and adolescents with Serious Emotional Disturbance (SED) who meet Medicaid 1915(i) eligibility requirements when established by Liberty Healthcare. To qualify for individual and group Respite, children and adolescents must receive a Child and Adolescent Needs and Strengths (CANS) assessment and a Comprehensive Diagnostic Assessment (CDA).  Based on these assessments, diagnostic and functional criteria will indicate Class Membership and a Person-Centered Plan will be developed with the child or adolescent by the Division of Behavioral Health (DBH) staff. Respite must be identified on this plan as a necessary service, based on the child’s individual needs.

As a Medicaid reimbursed service, Providers interested in rendering this service after June 30, 2018 will be required to be part of the Optum Network, and respite workers must complete a web-based training that outlines the service requirements and expectations. There is also a supervisor specific training also required for supervisors of respite workers.

Both trainings are now available on Relias.  To locate, simply search for Respite. Once completed, Providers should submit the proof of training to their Regional Network Managers so their Optum contract and fee schedule can be updated.

You must have a Relias account in order to access and complete this training, and all Optum Idaho Network Providers are eligible for their own account, free of charge. To create a  Relias user account for you or your staff, please visit  optumidaho.com > For Network Providers > Relias and OptumHealth Education.

If you have questions, please call your Regional Network Manager or Optum at 1-855-202-0983, extension 1.

YES Navigation Series

The YES Navigation Series reviews information from Optum’s Level of Care Guidelines, Fee Schedule, and Provider Manual. The trainings are beneficial for agency owners, managers, clinicians, paraprofessionals, and billing & administrative staff. Parts I & II of the YES Navigation Series are currently available on Relias.

YES Navigation Series – Part III is offered via three live webinars in January 2019. This training outlines the YES System of Care continuum of care, information about how the YES services interact, and provides an overview of services previously implemented between July 1, 2018 and October 1, 2018. The webinars include time for a live Question & Answer session. An on-demand recording of the webinar will be posted on our Relias e-learning platform after the webinars have been completed.

Please join us for one of the dates and times listed below by registering for the session that works best for you:

January 16, 2019 (8 a.m. - 10 a.m. MT)
January 24, 2019 (10 a.m. - 12 p.m. MT)
January 28, 2019 (12 p.m. - 2 p.m. MT)

Optum invites all Optum Idaho providers and their staff to attend our upcoming webinar:

Program & Network Integrity: Coding and Auditing of Behavioral Health Services

Please join us as we discuss: 

• Revised approach to Fraud, Waste, Abuse and Error
• Current trends in the Idaho market
• Common audit findings
• Highlights of the audit review process

We have scheduled two sessions in December. Please join us for one of the dates and times listed below by registering for the session that works best for you:

December 11, 2018 from 10:00 a.m. to 11:00 a.m. MDT
December 13, 2018 from 2:00 p.m. to 3:00 p.m. MDT

Optum Idaho is excited to announce a series of evidence based practice webinars and e-learning modules for providers working with children and adolescents with disruptive behavior disorder in partnership with the Resource for Advancing Children’s Health (REACH) Institute. Optum Idaho is partnering with the REACH Institute to offer access to the best, evidence based therapies to improve the behavioral health of children and adolescents in the State of Idaho.

The CE* based education courses will be offered in a six part webinar series starting in October 2018 conducted by a panel of distinguished REACH National Experts. The trainings will be structured around understanding and assessing disruptive behavior disorder as well as teaching skills to parents, children and adolescents. The webinars and e-learning courses will be targeted to both Master’s level clinicians and certified paraprofessionals teaming together to work within the family system as defined by the member. The primary mission of REACH is to ensure that the most effective, scientifically-proven mental health care reaches all children and families.

Webinar Schedule and Registration

*Please Note: The Skills Building: Children & Adolescents with Disruptive Behavior Disorder is a continuing education series and is meant to be taken in full. In order to receive the full 6 hours of continuing education credit, participants must complete all webinars in the series. If, for some reason, you cannot attend all webinars, you will receive CE hours only for the webinars attended. Certificates will be issued within one week of the final webinar in the series (by 11/21/18).

If a participant or potential participant in any of the Skills Building: Children & Adolescents with Disruptive Behavior Disorder webinars the would like to express a concern about his/her experience with the REACH Institute, the developer of these webinars, he/she may call or email Lisa Hunter Romanelli, Ph.D. at 646-603-6891 or lisa@thereachinstitute.org.  Although we do not guarantee a particular outcome, the individual can expect us to consider the complaint, make any necessary decisions, and respond within 2 weeks.

Skills Building: Children & Adolescents with Disruptive Behavior Disorder has been approved by NBCC for NBCC credit. The REACH Institute is solely responsible for all aspects of the program. NBCC Approval No. SP-3153.

Presenters:

Eliot Goldman, Ph.D.

Dr. Goldman is a Research Scientist for the Mental Health Innovation Lab at the New York City Department of Health and Mental Hygiene and Assistant Professor at Columbia University. He has extensive experience as a workshop leader, supervisor and consultant to child clinicians. He has been involved in several projects as a senior consultant, program coordinator and/or trainer in disseminating evidence based treatments to community clinicians. He is a co-author of REACH’s Disruptive Behavior Disorders Intervention Manual.

John E. Lochman, Ph.D., ABPP

Dr. Lochman, is a Professor and Doddridge Saxon Chairholder in Clinical Psychology at The University of Alabama, where he also directs the Center for Prevention of Youth Problem Behavior (CPYBP). He received the 2011 Distinguished Career Award from the Clinical Child and Adolescent Psychology Division of the American Psychological Association.

Lisa Hunter Romanelli, Ph.D.

Dr. Hunter Romanelli is REACH’s Executive Director and a practicing clinical child psychologist with expertise in cognitive behavioral therapy. Prior to joining REACH in 2007, she worked at Columbia University College of Physicians and Surgeons as an Assistant Professor of Clinical Psychology in Psychiatry and Director of School-Based Mental Health Programs at the Center for the Advancement of Children’s Mental Health.

Optum Education Youth Empowerment Services (YES) Navigation Series

Please join us for a 1.5 hour webinar: YES Navigation Series- Part 2. This webinar will include review of the YES System of Care, previously implemented services, and new/updated services and supports that will be available October 1, 2018. The goal is for Providers to have the information and resources needed to incorporate the YES System of Care framework into their practice of current and new services in order to enhance the care of youth throughout Idaho.  

Please click below to register.

Spetember 12, 2018, 8:00 - 9:30 a.m. MT

September 18, 2018, 12:00 - 1:30 p.m. MT

In-Person Regional Youth Empowerment Services (YES) Navigation Series

Please join us for further conversation about the YES System of Care as well . We will be discussing YES Navigation from 10:00-11:30 am MT and Motivational Interviewing training will be from 12:00 - 2:00 p.m. MT. Lunch will be served and a panel of Optum Clinical and Network subject matter experts will be on hand to answer questions. Continuing Education Units (CEUs) will be offered. Please see the information below about when the training will be in your area:

To reserve your space, please click here.

In-Person Regional Youth Empowerment Services (YES) Navigation Series

Thank you for joining us for further conversation about the YES System of Care. A panel of Optum Clinical and Network subject matter experts were on hand to answer questions. If you have a question pertaining to new/updated YES System of Care services, please reach out to optum.idaho.yes@optum.com. Continuing Education Units (CEUs) were offered. This was the first in a series of trainings about the YES System of Care.

Optum Education YES Workshops: CANS

The Praed Foundation developed the Child and Adolescent Needs and Strengths (CANS), which will be the approved assessment tool to measure child and family strengths and needs for children and adolescent Members up to 18 years of age. Beginning July 1, 2018, Network Providers who are CANS certified will be reimbursed by Optum for using the CANS assessment tool, along with the Comprehensive Diagnostic Assessment (CDA). It is critical that you transition to using the CANS, as it will be the required state approved assessment tool for all children and adolescents served under the Idaho Behavioral Health Plan as of July 1, 2019. At that time, Optum Idaho will no longer reimburse for the CAFAS, PECFAS, and CALOCUS, and services for child and adolescent Members will not be reimbursed without a completed CANS.

Optum is partnering with Medicaid to assist providers with the transition to CANS by offering FOUR regional training workshops. These sessions will offer flexible, foundational training for clinicians, paraprofessionals, and administrative staff. This will ensure that Providers have access to training, clinical application, supervision, and consultation support to successfully implement key guiding principles of CANS in clinical practice. This information will also be useful in obtaining CANS certification.

Workshop Schedule:  

¹Master’s level clinicians
²Clinical supervisors
³Trainer has additional requirements to obtain Praed Trainer certification

The Praed Foundation also offers on-demand training for Providers who may not have the flexibility to attend in-person training or who may live outside the training locations. General information about online CANS training and certification is located at www.praedfoundation.org.

All Providers, regardless of participation at the in-person workshops or through on demand trainings, will need to obtain online certification for an annual fee of $12 and can do so at www.schoox.com.

Skills Building Training

In collaboration with the Psychiatric Rehabilitation Association (PRA), Optum provided a training on Children’s Skills Building/CBRS on May 15th and 17th.

Skills Building is a service that focuses on members’ identified strengths and functional needs. Specifically, Skills Building is behavioral, social, communication, rehabilitation, and/or basic living skills training designed to build a Member’s competency and confidence while increasing functioning and decreasing mental health and/or behavioral symptoms. Training is related to goals identified in the individualized treatment plan. Examples of areas that may be addressed include self-care, behavior, social decorum, avoidance of exploitation, anger management, budgeting, development of social support networks, and use of community resources.

Topics discussed include:

• Teaming approach between providers
• Definition of Skills Building and why we are transitioning
• Documentation, including treatment planning, Level of Care Guidelines, and Service Request forms
• Fee schedule and code changes

Both clinicians and paraprofessionals will gain valuable information that will guide implementation and delivery of the new service. The web-based training is available on the dates below, and we strongly encourage all our network providers to join us for one of the following sessions:

A recording of the webinar held on May 17th is available here.  

The Optum Skills Building PowerPoint is located here.

The PRA PowerPoint used in this presentation is located here.  

Optum, in Partnership with the REACH Institute, presents The Evidence Based Practice (EBP) Series for Children & Adolescents with Serious Emotional Disturbance (SED)

Optum Idaho is excited to announce a series of evidence based practice webinars and e-learning modules for children and adolescents with serious emotional disturbance (SED) in partnership with the Resource for Advancing Children Health (REACH) Institute. The CEU based education courses were offered in a five part webinar series starting in January 2018. They were conducted by a panel of distinguished REACH National Experts with a focus on: Depression, Anxiety, Trauma, Early Childhood Mental Health, and Disruptive Behavior Disorders.

The foundational trainings were structured around diagnosis, assessent and treatment,  targeted to Master’s level clinicians working with children and adolescents with SED. The primary mission of REACH is to ensure that the most effective, scientifically-proven mental health care reaches all children and families.  Optum Idaho is partnering with the REACH Institute to offer access to the best, evidence based therapies to improve the mental health of children and adolescents in the State of Idaho.

Webinar Schedule  

The State of Idaho is in the process of designing and implementing a new children’s mental health system of care for children and youth with Serious Emotional Disturbance (SED) called YES - Youth Empowerment Services.  The YES project has been authorized by the Idaho Department of Health and Welfare (IDHW) as part of the settlement agreement resulting from the Jeff D. class action lawsuit.  The YES system of care will provide a new way for families to access mental health services for their children, will be strengths-based, family-centered, and will incorporate a new collaborative team approach that focuses on providing individualized care for children.

On November 14 and 16, Optum Idaho hosted a two part informational session covering an introduction to the Youth Empowerment Services (YES) project in the State of Idaho, and overview of the system of care, and information on the process to access services.

The webinars have been recorded and are now available in Relias.  

For additional questions regarding YES, please see our FAQs Page, or email optum.idaho.yes@optum.com

On October 27, Optum offered a live webinar hosted by Dr. Matt Niece (Director of Counseling Services at Boise State University).  This training covers the core competencies required to start, monitor, evaluate, and close out integrated treatment planning for a member who is receiving IOP services. Evidence-based practices are addressed as well as screening and discharge criteria, risk assessment, and best practices for documentation.

You can review the slide deck by clicking on the link below, or find the recorded Webinar on Relias.

• Integrated Treatment Planning for IOP Slide Deck
  

On August 15, 2017 Optum hosted a webinar to inform Providers about the Intensive Outpatient Program and to introduce the Readiness Assessment Tool.  You can review the slide deck below.  The link to the Readiness Assessment, which will close August 29, can be found here at  http://respond.altarum.org/s3/iopassessment

On July 25 and July 27, 2017, Optum hosted trainings about our eLearning portals -  Relias and OptumHealth Education.  Training highlighted Relias Targeted User Curriculums -enrolled by license or job type - and an introduction to the Optum Health Education eLearning portal.

STRENGTHENING CLINICAL PROCESSES

On May 22, 23, and 24, 2017, Optum Idaho held training that highlighted Clinical Model updates, Level of Care Guidelines, an explanation of Service Request form upgrade and modifications as well as review of Provider Interface and Notification, and Practice Management.

On April 18 and 19, 2017, Optum Idaho hosted a training session providing an overview of current trends in the Idaho market, common audit findings, highlights of the audit review process, and the revised approach to Fraud, Waste, Abuse, and Error.

VIRTUAL INTRODUCTION PROCESS

On March 15, 2017, Optum and Altarum Institute hosted a Virtual Introduction  to inform Providers about the Intensive Outpatient Program (IOP), introduce the Readiness Assessment Tool, and explain the credentialing process.

On December 14, 15 and 16th of 2016 Optum hosted a training regarding Recovery and Resiliency and how it relates to a member’s engagement and activation. The training covered Recovery and Resiliency and how it impacts a member’s engagement in services and how it activates them to take more responsibility in their own care. Click the link to view the Recovery and Resliency  slide presentation shown during the sessions.

On November 16th and 17th, Optum hosted the Provider Training titled Activation: The "Secret Sauce to Promote Recovery and Wellness"  and its relevance to member care in Idaho. Select the link above to view or dowload the PDF of the trainig slide deck.

Optum hosted a review of Clinical Model 2.1 and one year trends in utilization since the version went into effect in 2015.  To view the slide deck containing data slides, Click to view the Clinical Model- One Year Trends  slide presentation shown during the sessions. 

Optum reviewed the importance of coordinating care, and related provider contractual obligations which concluded on June 24, 2016. Click to view the  Importance of Coordinating Care slide presentation shown during the sessions. 

Optum held Family Support Services training which concluded on April 28, 2016. Click to view the  Family Support Services   presentation shown during the sessions.

Optum held Management of Members with High Care Needs based training which concluded on January 28, 2016. Click to view the Management of Members with High Care Needs  presentation shown during the sessions.

Optum held Recovery and Resiliency based training related to the role of Peer Support Services in an individual’s recovery journey which concluded on October 21, 2015.  Click to view the Peer Support Services presentation shown during these sessions.  For more information on offering Peer Support Services within your agency’s array of services please contact your Regional Network Manager.

Optum offered training sessions on the use of the General Organization Index Scale (GOI) to address an agency’s readiness for Evidence Based Practices concluding October 1, 2015.  Click to view the General Organization Index Scale (GOI) presentation and the GOI Too l shown during these sessions.

William Sonis, MD, Distinguished Life Fellow of the American Academy of Child and Adolescent Psychiatry presented diagnosis, case formulation and nationally accepted practices that relate to the treatment of Disruptive Behavior Disorders which concluded on September 10, 2015.  Click to view the Approach to Treatment of Disruptive Behavior Disorders presentation shown during these sessions .

Training sessions to the 2015 Level of Care Guidelines concluded July 31, 2015. Click to view the Level of Care Guideline presentation shown during the sessions. Additionally, the updated Level of Care Guideline document can be found on the Guidelines and Policies submenu of the “Providers” tab

Clinical Model Improvements/changes sessions concluded July 16, 2015.  View the Clinical Model Improvement  presentation shown during the sessions.  Additionally, the example service request forms mentioned in the training can be found on the forms menu of this website.

Cultural Competency training sessions concluded June 12, 2015.  View the Cultural Competency presentation shown during these sessions.

ALERT Program training sessions concluded on March 25, 2015.  View the ALERT Program presentation shown during these sessions.

Program & Network Integrity: Coding and Auditing of Behavioral Health Services training sessions concluded on February 19th, 2015.  View the Coding and Auditing of Behavioral Health Services presentation shown during these sessions.

Medical Necessity webinars were held December 9th-10th as well as January 6th-7th, 2015. View the Medical Necessity presentation shown during these sessions.

Peer Support Services Requirement overview sessions were held December 2, 2014 through December 4, 2014. View the Peer Support Services Requirement presentation shown during these sessions.

Medical Necessity and Transformation of the Idaho Treatment System provider forums were held February 3rd through the February12, 2014. View the Medical Necessity and System Transformation presentation shown during these sessions.

A Claims Submission and Fee Schedule overview was conducted August 20th through August 22, 2014.  The Claims Submission and Fee Schedule overview training deck is now available - view the Claims Submission training deck .

View the Clinical Model Training slide deck and the Secure Message Center reference guide.

The Cultural Competency overview was conducted May 28th through May 30, 2014. View the Cultural Competency presentation shown during these sessions.

ALERT Program training was held March 11th through March 13, 2014. View the ALERT Program presentation shown during these sessions.

Provider claims training sessions were held on October 2nd through October 4th, 2013.  The Claims Submission and Fee Schedule overview training deck is now available - view the Claims Submission training deck .

IDHW Medicaid Eligibility Program's training sessions were held on October 9th. View the Eligibility Training Presentation shown during this session.

ID Provider Express Eligibility training sessions were held on October 10th and 11th, 2013. View the PE Eligibility Training Presentation shown during these sessions.

ID Provider Express Long Form Claim training sessions were held on October 16th through 18th, 2013. View the PE Long Form Claim Training Presentation shown during these sessions.