Optum member Crisis Line Call (855) 202-0973, 24 hours a day, 7 days a week. TTY: 711

Optum Idaho
322 E. Front Street, Suite 400
Boise, ID 83702

Member Questions Call Toll-Free:
(855) 202-0973

Provider Clinical Questions:
(855) 202-0983

Optum Public Toll Free Helpline:
(866) 342-6892

Optum Substance Use Treatment Helpline:
(855) 780-5955

National Suicide Prevention Hotline:
(800) 273-TALK (8255)

FOR NETWORK PROVIDERS

The Coronavirus (COVID-19) outbreak continues to be an evolving situation nationally as well as in Idaho. Optum Idaho is working closely with the Idaho Department of Health and Welfare to monitor the situation.

The health and safety of our members and providers is a top priority for Optum Idaho. In order to be able to offer uninterrupted care for our members, providers may temporarily offer services via Telemental Health until further notice.

If your office cannot deliver services via Telemental Health, or a member cannot receive services via Telemental Health you may temporarily offer services telephonically until further notice. This allowance applies to all provider types (e.g. independently licensed and paraprofessionals). Per Optum Idaho service requirements, providers still need to be qualified to deliver the service they are offering regardless of the method (telephonically, TMH, community based, in office etc.).


Click here for the latest information regarding Optum's telehealth policies.

Visit the
Alerts & Announcements page to see full details.  Since this is an evolving situation, Optum Idaho requests that you check your provider alerts often for the latest information and guidance. Click here to view a list of Frequently Asked Questions (FAQs) regarding Telemental Health and Telephonic Services during this COVID-19 emergency.
   
You may also select the following for additional Information:
The State of Idaho’s Official COVID-19 page
The Center for Disease Control COVID-19 page
The Idaho Department of Health and Welfare (IDHW) Division of Behavioral Health COVID-19 page
The IDHW Division of Medicaid Information Releases on COVID-19
  

Network Providers, welcome to the Optum Idaho web site. The services we offer on this site will support providers in assisting consumers, their loved ones and their families to achieve and maintain recovery. We understand and applaud your commitment to the behavioral needs of Idaho residents and families. Optum will help you ensure positive outcomes and well-being in individuals.

Working together, we'll provide information and methodology to help our members successfully navigate though the complex treatment process from the point of diagnosis. We will identify each member's unique behavioral health needs. Connect them to the right services to address those needs. Deliver the right care, at the right place, at the right time. This includes helping people manage their behavioral health and wellness challenges. We believe people with behavioral health challenges are able to live, work and participate productively in their communities. We believe they are able to do this despite the challenges. We also believe people are resilient and able to rebound from trauma, stigma and other stresses.

Help is always available! Clinicians are available 24/7 including holidays to provide immediate, seamless, in-the-moment support, as well as, crisis intervention and stabilization. Call us at 1 (855) 202-0973.