Image of Optum Member Crisis line is available seven days a week. Please call telephone number 855-202-0973.

Optum Idaho
205 East Watertower Street
Meridian, ID 83642

Member Questions Call Toll-Free:
(855) 202-0973

Provider Clinical Questions:
(855) 202-0983


Every child, youth, adult and elder has the right to live in their community with health, dignity and hope.

Recovery is a journey of healing and transformation enabling a person with a behavioral health problem to live a meaningful life in a community of his or her choice while striving to achieve his or her full potential.

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Member Benefits Overview

Idaho Medicaid members have many benefits available to them under Optum’s outpatient services including:

  • Peer Support Services: A service provided by a Certified Peer Support Specialist (who has lived experience) to an adult over 18 years of age to help you learn to manage difficulties in your life and give you hope in your own recovery.

Optum Idaho is providing clarification on appeal rights for Peer Support Services and Family Support Services. If Peer Support or Family Support Services requested by a member’s provider are not authorized (or partially authorized) members will have the right to appeal this decision and/or file a State Fair Hearing request. You can find information on how to file an appeal or and you can find information on how to file a State Fair Hearing in the Member Handbook.

  • Family Support Services: A service provided by a Certified Family Support Partner (who has lived experience in being a caregiver of a child that has received behavioral health services) to an entire family as a unit to help give them the tools to advocate for their child and to give their entire family hope for recovery.
  • Comprehensive Diagnostic Assessment: A written summary of your medical and behavioral health care history that you report to a behavioral health care professional.
  • Individual Psychotherapy: You can talk with a behavioral health care professional about emotional issues you may be having and learn coping skills to help you manage them.
  • Family Psychotherapy: Your family can talk with a behavioral health care professional about emotional problems you and your family may be having and learn coping skills to help you and your family manage them.
  • Community Crisis Intervention: A behavioral health professional will talk with you and help you use coping skills if you are having a crisis.
  • Group Psychotherapy: A group of people with similar emotional issues meet to talk with a behavioral health care professional. The group members share experiences and practice coping skills to learn how to manage issues as independently as possible.
  • Pharmacologic Management: A doctor or nurse meets with you to discuss the medicines you are taking and order new prescriptions you might need.
  • Individualized Treatment Plan: A written plan created with you and your behavioral health team. The plan describes your behavioral health wellness goals and the steps you want to take to achieve your goals.
  • Psychological/Neuropsychological Testing: Written, visual or verbal tests that are given by a psychologist to measure your thinking and emotional abilities.
  • Case Management: A service provided by a behavioral health care professional to help you learn to coordinate and access your medical, mental health and community-living needs.
  • Nursing Assessment/ Evaluation: A nurse meets with you to help identify your medical needs and your preferences and abilities to benefit from medical services.
  • Community Based Rehabilitative Services: Services provided to you by a behavioral health professional in your home or community to help you learn and practice the skills you need to support your overall wellness and independent living abilities
  • Drug/Alcohol Testing: A test to see if a person has been using chemical substances or alcohol.
  • Skills Training and Development: Services provided by a behavioral health care professional to teach you skills to support your recovery and reach your goals.
  • Community Transition Support: A service provided by a behavioral health professional to help you successfully move back into the community after a mental health hospital stay or after a crisis.
Peer Support Specialist

What is a peer support specialist?

A person who is in their own recovery journey and is trained to help others manage behavioral health challenges and issues. A peer support specialist is:

  • Certified through a training and certification process
  • Grounded in their own recovery
  • Have a lived experience
  • Are a support system
  • A role model for recovery and resiliency
  • A provider of hope
  • A translator between “doctor talk” and the consumer
  • A cheerleader

Review your 2017 member handbook for more information on how a peer support specialist can help you.

NEW - Share Your Story

Tell us your story. Are you willing to share your story about your engagement with the Idaho behavioral health system and your recovery journey? By sharing your story, you are helping to transform the  behavioral health system by letting people know about the resources and programs that are available to help people reach recovery.

If you are interested in sharing your story, please fill out the form, save it to your files, and then email the form to Optum Idaho, attention Jann Marie Stockwell.

Help is always available! Clinicians are available 24/7 including holidays to provide immediate, seamless, in-the-moment support, as well as, crisis intervention and stabilization. Call us at 1 (855) 202-0973.

Member input and guidance is critical in helping us transform the mental health system. Your feedback is appreciated.