Optum member Crisis Line Call (855) 202-0973, 24 hours a day, 7 days a week. TTY: 711

Optum Idaho
322 E. Front Street, Suite 400
Boise, ID 83702

Member Questions Call Toll-Free:
(855) 202-0973

Provider Clinical Questions:
(855) 202-0983

Optum Public Toll Free Helpline:
(866) 342-6892

Optum Substance Use Treatment Helpline:
(855) 780-5955

National Suicide Prevention Hotline:
(800) 273-TALK (8255)


Information about the Coronavirus (COVID-19) changes daily. Optum Idaho is working with the Idaho Department of Health and Welfare to make sure we have the latest information for you.

Your health and safety is important to Optum. If you have a fever or cough, call your doctor to find out if you should be tested for coronavirus. Stay home if you are sick. Stay away from sick people and crowds, and cover your cough and sneeze with your elbow or a tissue.

If you are currently working with a behavioral health provider, contact them to discuss your options for treatment and alternate ways to have appointments.

Your health and safety is a top priority for Optum Idaho. In order to continue to offer care during the COVID-19 outbreak, your provider may offer services by Telemental Health.
Click here to learn more. If your provider does not offer Telemental Health or you cannot receive Telemental Health Services, you may receive treatment by phone until further notice.

You may also call our Member Access & Crisis Line 24 hours a day 7 days a week at 1-855-202-0973 TDD/TTY: 711

If you are experiencing anxiety or stress related to COVID-19, our free Emotional Support Help Line is available 24 hours a day, seven days a week at 1-866-342-6892 TDD/TTY: 711
You may also select the following for additional Information:
The State of Idaho’s Official COVID-19 page
The Center for Disease Control COVID-19 page
The Idaho Department of Health and Welfare (IDHW) Division of Behavioral Health COVID-19 page
The IDHW COVID-19 Hotline number, 1-888-330-3010, is staffed Monday through Friday, 8am - 6pm MST.

Every child, youth, adult and elder has the right to live in their community with health, dignity and hope.

Recovery is a journey of healing and transformation enabling a person with a behavioral health problem to live a meaningful life in a community of his or her choice while striving to achieve his or her full potential.

Share Your Story

Tell us your story. Are you willing to share your story about your engagement with the Idaho behavioral health system and your recovery journey? By sharing your story, you are helping to transform the behavioral health system by letting people know about the resources and programs that are available to help people reach recovery.

If you are interested in sharing your story, please fill out the form, save it to your files, and then email the form to Optum Idaho, Attention: Jody Olson.

Help is always available! Clinicians are available 24/7 including holidays to provide immediate, seamless, in-the-moment support, as well as, crisis intervention and stabilization. Call us at 1 (855) 202-0973.

Member input and guidance is critical in helping us transform the mental health system. Your feedback is appreciated.