Targeted Care Coordination (TCC) includes the coordination and facilitation of the interdisciplinary Child and Family Team (CFT) meetings to develop an outcome-focused, strengths-based, Person-Centered Service Plan (PCSP) that includes both formal and informal services and support.  Optum Supports and Services Manager (OSSM) is the tool that providers will use to submit the PCSPs to Optum. Click here to see a list of frequently asked questions.

Click here to view the latest listing of Targeted Care Coordination agencies.
All other related forms and information for Targeted Care Coordination can be found at the links below:

*This Toolkit has been updated as of February 6, 2020 to reflect the changes to TCC requirements and billing that were effective January 1, 2020.


  • If you are a Targeted Care Coordinator accessing OSSM, click here and please remember to use your Optum ID (available on Provider Express).
  • If you are a member, family, or treating provider who has been granted access to a completed PCSP, please log in at the PCSP Portal located here.

*Most forms on this page are in PDF formatting unless otherwise noted. Please ensure you have the latest version of Adobe Reader on your system. See the lower right of this page for a link to additional information.

Provider Clinical Questions: (855) 202-0983  | Primary Care Provider Psychiatric Consult press option 1