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Optum member Crisis Line Call (855) 202-0973, 24 hours a day, 7 days a week. TTY: 711

Optum Idaho
322 E. Front Street, Suite 400
Boise, ID 83702

Member Questions Call Toll-Free:
(855) 202-0973

Provider Clinical Questions:
(855) 202-0983

Optum Public Toll Free Helpline:
(866) 342-6892

Optum Substance Use Treatment Helpline:
(855) 780-5955

National Suicide Prevention Hotline:
(800) 273-TALK (8255)

ABOUT US

Who is Optum Idaho


Optum Idaho is a health care company who manages the outpatient benefits for the Idaho Behavioral Health Plan (IBHP) for Idaho Medicaid members and the Idaho Department of Health and Welfare (IDHW).  In collaboration with the State of Idaho, it is Optum Idaho’s mission to transform the outpatient mental health and substance use system to help people reach recovery. Optum Idaho is NOT a mental health or substance use disorder provider. However, we can help you and your family identify a provider to help you with your individual health needs. 

Through Optum’s management of outpatient services for IBHP members, individuals are now receiving recovery-based treatments and services based upon scientific research by well-respected organizations like the American Academy of Child and Adolescent Psychiatry, the Substance Abuse and Mental Health Services Administration (SAMHSA) and the American Psychiatric Association (APA).

Optum Idaho is currently contracted to administer the IBHP through June 2022 and looks forward to continuing this vital partnership in the future. Click here to read the Executive Summary. This brief report highlights Optum Idaho’s performance in administering the IBHP for the state in 2019 and 2020, a period of dramatic change.

If you have questions or would like more information, please call us at 1.855.202.0973 Monday-Friday, 8:00 AM-6:00 PM MST.

If you need assistance with inpatient behavioral health services, please refer to IDHW. 

Help is always available! Clinicians are available 24/7 including holidays to provide immediate, seamless, in-the-moment support, as well as, crisis intervention and stabilization. Call us at 1 (855) 202-0973.