Image of Optum Member Crisis line is available seven days a week. Please call telephone number 855-202-0973.

Optum Idaho
205 East Watertower Street
Meridian, ID 83642

Member Questions Call Toll-Free:
(855) 202-0973

Provider Clinical Questions:
(855) 202-0983


We offer a wide range of useful, readable information to help you and your family live life to the fullest. We are here to help.

Searching for a mental health provider, recovery resources, and resiliency tools to live your best life?  Access the free resources below or you can also have help accessing a provider by calling our Member Services Representatives at 1- 855- 202-0973.


This handbook is presented by Optum Idaho. We manage outpatient behavioral health services. That means if you have Medicaid, we can help you find a mental health or substance use provider. 


This directory contains a listing of behavioral health Medicaid providers who have joined the Optum Idaho Medicaid network


To learn more about Medicaid benefits and eligibility, details are available external link will open in a new window. If you are a Medicaid member inquiring about behavioral health services, please also visit our contact us page.


A statewide community information and referral source to programs that offer free or low cost health and human services or social services and the details on how to otain these resources is available. external link will open in a new window


Information about Medical Transportation Management, Inc. (MTM)

Medical Transportation Management, Inc. is the transportation broker responsible for coordinating Non-Emergency Medical Transportation (NEMT) for Idaho Medicaid eligible participants in the State of Idaho.

Medicaid Non-Emergency Medical Transportation is a phrase typically used to describe a transportation benefit for Medicaid members that ensures:

  • Eligible patients can get to and from scheduled medical appointments, scheduled surgeries, urgent care or the hospital
  • Trips are non-emergency in nature, meaning there is no immediate threat to the health or life of the participant
  • Oxygen can be transported with the member as long as the member or their attendant can handle the equipment on their own.  Equipment being transported must be addressed at the time your ride is scheduled
  • MTM does not transport to or from the Emergency Room

Patients may require NEMT for a variety of reasons, including: lack of a valid driver’s license, lack of a working vehicle, geographic isolation, or the inability to take traditional transportation for physical, mental, or developmental reasons.  Non-Emergency Medical Transportation exists to ensure that participants have access to routine and preventative care to increase overall health outcomes and avoid costly ambulance bills or emergency room visits.

Link to the MTM website is accessible here:  

MTM telephone number: 1-877-503-1261  TTY: Dial 711


This online support group offers support external link will open in a new window with others who have gone through a similar situation you or a family member might be going through. These online forums are available to learn and to connect with others.


Intensive Outpatient Program (IOP) is a treatment program for Members with mental health or substance-related disorders. It treats moderate symptoms and is personalized for individual needs. IOP is meant to help participants gain knowledge and build skills for recovery. Programs are designed so Members can stay in their daily activities, such as work or school.

This brochure presented by Optum Idaho provides information for Members. 

external link will open in a new window This indicates that you are leaving our site and these links to others sites are for informational purposes only.

Help is always available! Clinicians are available 24/7 including holidays to provide immediate, seamless, in-the-moment support, as well as, crisis intervention and stabilization. Call us at 1 (855) 202-0973.

Member input and guidance is critical in helping us transform the mental health system. Your feedback is appreciated.