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Optum Idaho Member Questions and Crisis Hotline Call 855-202-0973, 24 hours a day, 7 days a week. TTY: 711

Optum Idaho
322 E. Front Street, Suite 400
Boise, ID 83702

Member Questions/Member Crisis Line Call Toll-Free 24/7:
(855) 202-0973

Provider Clinical Questions:
(855) 202-0983

Optum Substance Use Treatment Helpline:
(855) 780-5955

National Suicide Prevention Hotline:
(800) 273-TALK (8255)


Click here to contact Optum Idaho's Regional Representatives

Optum Idaho believes that every community deserves a system of care that supports well-being while enhancing the success of all stakeholders. Optum brings a structured approach to improving community care systems.

Optum Idaho has local and regional field staff throughout our Idaho communities to help ensure members achieve success throughout their recovery journey. Our regional staff includes field care coordinators, provider quality specialists, network managers, community program managers, and a member outreach manager. To locate your Optum Idaho Regional Representative, please refer to the Regional Representation Flyer.

Address (No public access)
Optum Idaho
322 E Front Street
Ste 400
Boise, ID 83702

Phone: 855-202-0973 (Member Toll-Free)
Phone: 855-202-0983 (Provider Clinical Questions)
Fax: 844-268-6719

Member and Family Affairs
For comments, questions and other inquiries, please click here.

Media Contact
Chris Smith
Strategic Communications Director
Optum Idaho
Phone: (208) 914-2241


For Developers: Optum Idaho Interoperability APIs

Optum Idaho Interoperability APIs enable Idaho members to consent to have their data shared with third-party applications. It also allows third-party application owners to connect to provider directories, further referred to as “public non-member specific data.”

To learn more about Optum Idaho Interoperability APIs, how to register your application to use Optum Idaho Interoperability APIs and the latest release notes, please see Optum Idaho Interoperability API Information.

For Optum Idaho Members wishing to view or share their personal health information using a digital device, please read "View or Share Your Personal Health Information" on the Optum Idaho For Members page. 


Help is always available! Clinicians are available 24/7 including holidays to provide immediate, seamless, in-the-moment support, as well as, crisis intervention and stabilization. Call us at 1 (855) 202-0973.