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Optum member Crisis Line Call (855) 202-0973, 24 hours a day, 7 days a week. TTY: 711

Optum Idaho
322 E. Front Street, Suite 400
Boise, ID 83702

Member Questions/Member Crisis Line Call Toll-Free 24/7:
(855) 202-0973

Provider Clinical Questions:
(855) 202-0983

Optum Substance Use Treatment Helpline:
(855) 780-5955

National Suicide Prevention Hotline:
(800) 273-TALK (8255)

We are dedicated to working in partnership with community stakeholders and providers to implement an accountable, outcomes-driven, recovery-centered system focused on improving member care.

Mental Health Awareness Month

Click here for a list of HOPE kite distribution sites, social media graphics and more ideas to participate in Mental Health Awareness Month 2022!

Learn how you can create healthy outcomes from positive experiences (H.O.P.E.) during mental health awareness month in May. H.O.P.E. Week is May 16-20, 2022 across Idaho, with many events planned, including Bikes, Hikes and Kites! We invite you to host, participate and provide positive experiences for your community. Your H.O.P.E. activity can be a one-day event or small activities each day of the week. Customize for your organization or community. Be sure to take photos or videos of yourself participating in H.O.P.E. Week, then post to social media using #hopeliveshere and #helloidaho! Click the links below to download flyers, social media graphics and a H.O.P.E. Week digital toolkit with ideas to help you engage in conversations around positive mental health.

H.O.P.E Week Digital Toolkit (Includes a statewide list of where to get FREE H.O.P.E. Week kites while supplies last!)

H.O.P.E. Week Bikes, Hikes & Kites flyer (English)

H.O.P.E. Week Bicicletas, Paseos y Cometas flyer (Spanish) 

H.O.P.E. Week Events Calendar from the Idaho Resilience Project

Download H.O.P.E. Week social media graphics and flyers to promote events and encourage mental health conversations

Discussion guide for hosting a community screening of the documentary, "Resilient Idaho: Hope Lives Here!"

Pass out these "HOPE Notes" to friends, family and co-workers to start a trend of kindness and hope! 

Mental Health First Aid (MHF)

Mental Health First Aid (MHFA) is a skills-based training course that teaches participants to identify, understand and respond to mental health and substance use challenges. Certified MHFA instructors are trained through the National Council for Well Being.

With Adult or Youth MHFA training, you will be equipped to offer assistance to a person who may be developing mental health or substance use challenges or experiencing a mental health crisis. The first aid is given until appropriate treatment and support are received or until the crisis resolves.

Who benefits from learning MHFA?
· Parents
· Teachers
· March: Trauma Informed Approaches 
· Fire/EMS
· Public safety personnel
· Veterans
· Older adults
· Higher education

To learn more, read the Mental Health First Aid flyer in English or Spanish

Documentaries: Adverse Childhood Experiences (ACEs) and Resilience

Movie Screenings: Optum has purchased screening rights to KPJR Film's documentaries: "Paper Tigers" and "Resilience." These films are available on DVD and free to screen for community organizations. Please download and complete the Movie Screening Request Form and then email the completed form to the Optum Idaho Communications Team.

In addition, "Resilience: Hope Lives Here" is available to watch on Idaho Public Television.