Optum member Crisis Line Call (855) 202-0973, 24 hours a day, 7 days a week. TTY: 711

Optum Idaho
322 E. Front Street, Suite 400
Boise, ID 83702

Member Questions Call Toll-Free:
(855) 202-0973

Provider Clinical Questions:
(855) 202-0983

Optum Public Toll Free Help Line:
(866) 342-6892

Optum Substance Use Treatment Helpline:
(855) 780-5955

National Suicide Prevention Hotline:
(800) 273-TALK (8255)


We are dedicated to working in partnership with community stakeholders and providers to implement an accountable, outcomes-driven, recovery-centered system focused on improving member care.

Optum is committed to collaborating with the State's regional health boards and Idaho communities to improve the overall behavioral health system to benefit members.  As part of our engagement with the regional behavioral health boards, we provide quarterly updates and information for increased awareness on how Optum is meeting or exceeding our contract commitments to improve the system of care.  Consistent with our objective to provide relevant and transparent information to all stakeholders, you may view the Statewide Reporting here which includes performance metrics as provided to stakeholder partners. 

Below are some additional resources that you may find helpful:

Video - Medicaid Expansion Access 2020: The video below highlights available services related to Medicaid Expansion 2020 and shows how to access those services and help someone who is suffering from a behavioral health crisis.


Movie Screenings - "Paper Tigers" and "Resilience: The Biology of Stress and the Science of Hope" are both available in dvd format. These cover topics on resilience and recovery and are available for loan. If interested, please complete this form and email to idaho.communications@optum.com.