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Optum follows national guidelines and policies to ensure the integrity of our network.  

Best Practice Guidelines

Click here to view the Optum Best Practice Guidelines which are located at our partner website, Provider Express.  

Level of Care Guidelines

Idaho Medicaid Supplemental Clinical Criteria (Optum Idaho Level of Care Guidelines) - Effective 10/1/2020

Network Provider Audit Tools

Network Provider Manual  

Provider Clinical Questions: (855) 202-0983  | Primary Care Provider Psychiatric Consult press option 1