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GUIDELINES & POLICIES

Optum follows national guidelines and policies to ensure the integrity of our network.  

Best Practice Guidelines

Please view the Optum Best Practice Guidelines at our partner website for network providers only, Provider Express. 

Network Provider Audit Tools

Network Provider Manual  

Provider Manual
Provider Manual Change Index 
Provider Manual Appendix (Does not reflect any allowances made for COVID service delivery.)

If you have any questions, please contact your Provider Relations Advocate.

Provider Clinical Questions: (855) 202-0983  | Primary Care Provider Psychiatric Consult press option 1