GUIDELINES & POLICIES
Optum follows national guidelines and policies to ensure the integrity of our network.
Best Practice Guidelines
Optum Best Practice Guidelines 
are located at our partner website of Provider Express.
Critical Incident Guide
This Quick Reference Guide includes all of the Critical Incident definitions, as well as the reporting process for Critical Incidents.
Level of Care Guidelines
LEVEL OF CARE GUIDELINES DOCUMENTS
- CBRS Adults LOCG July 2017 (321.84 KB)
- CBRS Children and Adolescents LOCG July 2017 (328.3 KB)
- Case Management LOCG July 2017 (322.04 KB)
- Common Service Criteria LOCG July 2017 (512.86 KB)
- Extended Outpatient LOCG July 2017 (325.89 KB)
- Family Support Services LOCG July 2017 (324.3 KB)
- ID Respite LOCG (307.64 KB)
- Level of Care Guidelines Introduction (73.68 KB)
- MH Intensive Outpatient Program Level of Care Guidelines (324.98 KB)
- Outpatient LOCG July 2017 (335.36 KB)
- Peer Support LOCG July 2017 (345.36 KB)
- Psychological And Neuropsychological Guidelines (92.43 KB)
- SUD Intensive Outpatient Program Level of Care Guidelines (329.39 KB)
- Skills Training and Development LOCG July 2017 (321.22 KB)
Network Provider Audit Tools
NETWORK PROVIDER AUDIT TOOLS DOCUMENTS
- Optum Idaho Case Management Record Tool 2018.pdf (35.26 KB)
- Optum Idaho CBRS Adult Record Tool 2018.pdf (22.44 KB)
- Optum Idaho CBRS Youth Record Tool 2018.pdf (26.16 KB)
- Optum Idaho Clinician Site Tool 2018.pdf (31.59 KB)
- Optum Idaho Family Support Services Record Review Tool 2018.pdf (30.5 KB)
- Optum Idaho Family Support Services Site Audit Tool 2018.pdf (37.22 KB)
- Optum Idaho Peer Support Record Tool 2018.pdf (25.85 KB)
- Optum Idaho Organizational Provider Tool 2018.pdf (53.1 KB)
- Optum Idaho Peer Support Site Audit Tool 2018.pdf (33.63 KB)
- Optum Idaho Treatment Record Review Tool 2018.pdf (53.51 KB)
Provider Manual
Provider Clinical Questions: (855) 202-0983 | PCP Psychiatric Consult press option 1