Optum follows national guidelines and policies to ensure the integrity of our network.  

Best Practice Guidelines

Optum Best Practice Guidelines external link will open in a new window  are located at our partner website of Provider Express.  

Critical Incident Guide

This Quick Reference Guide includes all of the Critical Incident definitions, as well as the reporting process for Critical Incidents.  

Level of Care Guidelines

Network Provider Audit Tools

Provider Manual  

Provider Clinical Questions: (855) 202-0983  | PCP Psychiatric Consult press option 1