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Optum member Crisis Line Call (855) 202-0973, 24 hours a day, 7 days a week. TTY: 711
Idaho Department of Health and Welfare

Optum Idaho
322 E. Front Street, Suite 400
Boise, ID 83702

Member Questions Call Toll-Free:
(855) 202-0973

Provider Clinical Questions:
(855) 202-0983

Optum Public Toll Free Helpline:
(866) 342-6892

Optum Substance Use Treatment Helpline:
(855) 780-5955

National Suicide Prevention Hotline:
(800) 273-TALK (8255)

Optum Idaho


One person, one family, one community at a time. Every individual and every family has a unique road to wellness, health, and hope. Optum manages outpatient behavioral health benefits for Idaho Medicaid members. It is our commitment to help transform Idaho’s behavioral health outpatient system by focusing on helping people reach recovery in their own health journey.

October is Domestic Violence Awareness Month

According to the Centers for Disease Control and Prevention, 23% of U.S. women and 14% of U.S. men will experience physical violence by a partner during their lifetime.* The need for education and awareness of these disturbing facts continues. Optum Idaho's Hello Idaho! campaign is designed to address isolation and to stay connected. Say “Hello,” to begin the conversation about how to stop the cycle of domestic violence, and where to find help if you or someone you know is trying to leave a violent relationship.

Click here for more information or to request Hello Idaho! materials for Domestic Violence Awareness Month.

To learn more about how you can stop domestic violence, visit the Idaho Coalition Against Domestic Violence and Sexual Assault at or the National Council Against Domestic Violence at

Connect.  Reach Out.  Say Hello!

Hello Idaho!

By working collaboratively with the State of Idaho to implement the goals set forth by the State and to deliver quality, efficient and effective changes, we will achieve better outcomes for Idahoans and transform the behavioral health system.

*Center for Disease Control and Prevention, “Preventing Intimate Partner Violence Across a Lifespan: A Technical Package of Programs, Policies and Practices.” 2017 p.7
Optum provides health and well-being information and support as part of a patient’s health plan. It does not provide medical advice or other health services, and is not a substitute for a doctor’s care.


Help is always available! Clinicians are available 24/7 including holidays to provide immediate, seamless, in-the-moment support, as well as, crisis intervention and stabilization. Call us at 1 (855) 202-0973.