Optum member Crisis Line Call (855) 202-0973, 24 hours a day, 7 days a week. TTY: 711
Idaho Department of Health and Welfare

Optum Idaho
322 E. Front Street, Suite 400
Boise, ID 83702

Member Questions Call Toll-Free:
(855) 202-0973

Provider Clinical Questions:
(855) 202-0983

Optum Public Toll Free Helpline:
(866) 342-6892

Optum Substance Use Treatment Helpline:
(855) 780-5955

National Suicide Prevention Hotline:
(800) 273-TALK (8255)

Optum Idaho

Stay informed on COVID-19

Optum is providing support and resources to help people stay up to date on coronavirus disease (COVID-19).
The Coronavirus (COVID-19) outbreak continues to be an evolving situation nationally as well as in Idaho. Optum Idaho is working closely with the Idaho Department of Health and Welfare to monitor the situation.
If you are a member, you may call our Optum Member Crisis Line (open 24/7) at 1-855-202-0973 or click here for more information.
If you are a provider, you may call our Provider Helpline at 1-855-202-0983 or click here for more information.

You may also select the following for additional Information:
The State of Idaho’s Official COVID-19 page
The Center for Disease Control COVID-19 page

The Idaho Department of Health and Welfare (IDHW) Division of Behavioral Health COVID-19 page
The IDHW COVID-19 Hotline number, 1-888-330-3010, is staffed Monday through Friday, 8am - 6pm MST.

One person, one family, one community at a time. Every individual and every family has a unique road to wellness, health, and hope. Optum manages outpatient behavioral health benefits for Idaho Medicaid members. It is our commitment to help transform Idaho’s behavioral health outpatient system by focusing on helping people reach recovery in their own health journey.

May is Mental Health Awareness Month

You are not alone.  We are all in this together.  Mental Health conditions impact and connect us all.  Let’s work together to destigmatize mental health issues so people like you can help themselves, their families, their communities and the world.
Click here
for self-care tips on how you can support your mental health and wellbeing. 

By working collaboratively with the State of Idaho to implement the goals set forth by the State and to deliver quality, efficient and effective changes, we will achieve better outcomes for Idahoans and transform the behavioral health system.


Help is always available! Clinicians are available 24/7 including holidays to provide immediate, seamless, in-the-moment support, as well as, crisis intervention and stabilization. Call us at 1 (855) 202-0973.