Optum member Crisis Line Call (855) 202-0973, 24 hours a day, 7 days a week. TTY: 711
Idaho Department of Health and Welfare

Optum Idaho
322 E. Front Street, Suite 400
Boise, ID 83702

Member Questions Call Toll-Free:
(855) 202-0973

Provider Clinical Questions:
(855) 202-0983

Optum Public Toll Free Help Line:
(866) 342-6892

Optum Substance Use Treatment Helpline:
(855) 780-5955

National Suicide Prevention Hotline:
(800) 273-TALK (8255)

Optum Idaho

Stay informed on COVID-19

Optum is providing support and resources to help people stay up to date on coronavirus disease (COVID-19).
The Coronavirus (COVID-19) outbreak continues to be an evolving situation nationally as well as in Idaho. Optum Idaho is working closely with the Idaho Department of Health and Welfare to monitor the situation.
If you are a member who needs information, please click here.
If you are a provider, please click here.

You may also visit the following sites for additional Information:
State of Idaho’s Official Novel Coronavirus (COVID-10) page at coronavirus.idaho.gov.
The Center for Disease Control’s Coronavirus page at cdc.gov/coronavirus/2019

One person, one family, one community at a time. Every individual and every family has a unique road to wellness, health, and hope. Optum manages outpatient behavioral health benefits for Idaho Medicaid members. It is our commitment to help transform Idaho’s behavioral health outpatient system by focusing on helping people reach recovery in their own health journey.

Alcohol Addiction - Help is available

This month we focus on alcohol use disorder in teens and adults. Click here to learn more if you or a loved one are suffering from alcohol addiction.

By working collaboratively with the State of Idaho to implement the goals set forth by the State and to deliver quality, efficient and effective changes, we will achieve better outcomes for Idahoans and transform the behavioral health system.


Help is always available! Clinicians are available 24/7 including holidays to provide immediate, seamless, in-the-moment support, as well as, crisis intervention and stabilization. Call us at 1 (855) 202-0973.