Optum member Crisis Line Call (855) 202-0973, 24 hours a day, 7 days a week. TTY: 711
Idaho Department of Health and Welfare

Optum Idaho
322 E. Front Street, Suite 400
Boise, ID 83702

Member Questions Call Toll-Free:
(855) 202-0973

Provider Clinical Questions:
(855) 202-0983

Optum Idaho - Upcoming trainings:

Youth Support Community Engagement/Education Event - The purpose of this training is to educate Members, families, providers, and other community stakeholders about Youth Support. These events are not required to obtain the Youth Support Endorsement, but may be beneficial to agency owners and/or supervisors. All events are limited to 60 attendees.

Dates and Locations
Idaho Falls:  July 29, 2019 (8:45 a.m. – 4:15 p.m. MT)                     Hilton Garden Inn, 700 Lindsay Blvd
Coeur d’Alene:  August 14, 2019 (8:45 a.m. – 4:15 p.m. PT)            Best Western Plus, 506 Appleway Ave
Boise:  August 20, 2019 (8:45 a.m. – 4:15 p.m. MT)                         Hilton Garden Inn, 7699 W Spectrum St
Registration link: https://www.surveymonkey.com/r/JS255GZ

Idaho Behavioral Health Plan

One person, one family, one community at a time. Every individual and every family has a unique road to wellness, health, and hope. Every community has its own ways to support and assist the people who live there.

Optum manages outpatient behavioral health benefits for Idaho Medicaid members. It is our commitment to help transform Idaho’s behavioral health outpatient system by focusing on helping people reach recovery in their own health journey.

By working collaboratively with the State of Idaho to implement the goals set forth by the State and to deliver quality, efficient and effective changes, we will achieve better outcomes for Idahoans and transform the behavioral health system.


Help is always available! Clinicians are available 24/7 including holidays to provide immediate, seamless, in-the-moment support, as well as, crisis intervention and stabilization. Call us at 1 (855) 202-0973.