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Optum member Crisis Line Call (855) 202-0973, 24 hours a day, 7 days a week. TTY: 711
Idaho Department of Health and Welfare

Optum Idaho
322 E. Front Street, Suite 400
Boise, ID 83702

Member Questions Call Toll-Free:
(855) 202-0973

Provider Clinical Questions:
(855) 202-0983

Optum Public Toll Free Helpline:
(866) 342-6892

Optum Substance Use Treatment Helpline:
(855) 780-5955

National Suicide Prevention Hotline:
(800) 273-TALK (8255)

Optum Idaho Behavioral Health - Home

One person, one family, one community at a time. Every individual and every family has a unique road to wellness, health and hope. Optum manages outpatient behavioral health benefits for Idaho Medicaid members. It is our commitment to help transform Idaho’s behavioral health outpatient system by focusing on helping people reach recovery in their own health journey.

Say Hello to Sanvello! Premium version free to Idaho Medicaid Members

Hello Idaho! The holiday season can present challenges to many Idahoan’s emotional health and recovery journeys, especially in the current environment. That’s why Optum Idaho is pleased to share a new resource, Optum’s digital behavioral therapy treatment support self-help smartphone app called “Sanvello.” Sanvello offers clinical techniques to help dial down the symptoms of stress, anxiety and depression. It's there with powerful tools to help when and where you need it. Stay engaged each day for benefits you can feel.

The basic version of Sanvello is free to anyone, and to better support some of our most vulnerable Idahoans, we offer the full-featured, premium version of the app at no extra charge to all Idaho Medicaid Members and members of other select health care plans. The premium version can be activated simply by entering your Idaho Medicaid ID or other qualified health insurance plan information in the app. We invite you to try out Sanvello yourself by downloading it for free on the App Store (Apple) or Google Play (Android) and watching this video tour of Sanvello.

If you or someone you know is thinking about suicide, start by simply saying hello and listening. There are resources to help.Call the Idaho Suicide Prevention Hotline at (800) 273-8255 or text (208) 398-4357. You don't have to be considering self-harm to call. If you or a loved one need to talk, call now.

Substance addiction is a treatable condition and recovery is for everyone. To learn about recovery centers in Idaho, visit or call 2-1-1 in Idaho for resource information. If you or someone you know has Medicaid and is struggling with substance use, call Optum Idaho's Member Crisis Line at (800) 202-0973.

To learn more ways to reduce isolation and encourage conversations around mental well-being, visit\helloidaho

Hello Idaho!

Hello Idaho! was developed to help reduce isolation and encourage everyone to reach out and connect with those around them. This year-round campaign provides tools for students, businesses and community members to talk about mental health and help reduce both emotional and physical isolation.

Connect.  Reach Out.  Say Hello! 

Click here to receive a free toolkit and learn more.

Hello Idaho logo

You have the right to get help and information in your language at no cost. Click here to view the Optum Nondiscrimination Notice and Language Services. To request an interpreter, call (855) 202-0973.


Help is always available! Clinicians are available 24/7 including holidays to provide immediate, seamless, in-the-moment support, as well as, crisis intervention and stabilization. Call us at 1 (855) 202-0973.