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Optum member Crisis Line Call (855) 202-0973, 24 hours a day, 7 days a week. TTY: 711
Idaho Department of Health and Welfare

Optum Idaho
322 E. Front Street, Suite 400
Boise, ID 83702

Member Questions Call Toll-Free:
(855) 202-0973

Provider Clinical Questions:
(855) 202-0983

Optum Public Toll Free Helpline:
(866) 342-6892

Optum Substance Use Treatment Helpline:
(855) 780-5955

National Suicide Prevention Hotline:
(800) 273-TALK (8255)

Optum Idaho

One person, one family, one community at a time. Every individual and every family has a unique road to wellness, health and hope. Optum manages outpatient behavioral health benefits for Idaho Medicaid members. It is our commitment to help transform Idaho’s behavioral health outpatient system by focusing on helping people reach recovery in their own health journey.

May is Mental Health Awareness Month! #KitesForHope

Mental Health is a topic that all of us want to feel comfortable discussing, although many find it difficult to start the conversation! 

May is national Mental Health Awareness Month and Optum Idaho wants to provide even more opportunities to help initiate and continue the dialog around positive mental health by partnering with The Idaho Resilience Project to bring your community, "Kites For Hope," a positive, friendly and unifying way to reach out, reconnect and say, "Hello Idaho!"

The Idaho Resilience Project and Optum Idaho is distributing 7,000 “Kites For Hope” in May to communities, organizations, schools and libraries throughout the state. On Friday, May 21, 2021, choose your favorite kite-flying location and join us in a day to reconnect and "Lift Each Other Up" while flying “Kites For Hope” to raise awareness that mental health impacts the wellbeing and quality of life of every Idaho adult, child and family! 

Post photos of your kites and kite-flying on your favorite social media platform and tag @optumidaho and @idahoresilienceproject or use the hashtags #kitesforhope, #lifteachotherup, #resilientcommunities, #resilientidaho and #hopeliveshere.

To download a #KitesForHope Mental Health Awareness Month 2021 flyer, click here

To download a #KitesForHope kid's coloring page for Mental Health Awareness Month 2021, click here.

To download a National Mental Health Awareness Children's Activity Workbook, click here.

Hello Idaho!

Hello Idaho! was developed to help reduce isolation and encourage everyone to reach out and connect with those around them. This year-round campaign provides tools for students, businesses and community members to talk about mental health and help reduce both emotional and physical isolation.

Connect.  Reach Out.  Say Hello! 

Click here to receive a free toolkit and learn more.

Hello Idaho logo

You have the right to get help and information in your language at no cost. Click here to view the Optum Nondiscrimination Notice and Language Services. To request an interpreter, call (855) 202-0973.


Help is always available! Clinicians are available 24/7 including holidays to provide immediate, seamless, in-the-moment support, as well as, crisis intervention and stabilization. Call us at 1 (855) 202-0973.