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Optum member Crisis Line Call (855) 202-0973, 24 hours a day, 7 days a week. TTY: 711
Idaho Department of Health and Welfare

Optum Idaho
322 E. Front Street, Suite 400
Boise, ID 83702

Member Questions Call Toll-Free:
(855) 202-0973

Provider Clinical Questions:
(855) 202-0983

Optum Public Toll Free Helpline:
(866) 342-6892

Optum Substance Use Treatment Helpline:
(855) 780-5955

National Suicide Prevention Hotline:
(800) 273-TALK (8255)

Optum Idaho


One person, one family, one community at a time. Every individual and every family has a unique road to wellness, health, and hope. Optum manages outpatient behavioral health benefits for Idaho Medicaid members. It is our commitment to help transform Idaho’s behavioral health outpatient system by focusing on helping people reach recovery in their own health journey.

Back to School Stress

Many kids often feel anxious about going back to school and with COVID-19 added to the mix, stress is on the rise for both parents and students. Optum Idaho encourages you to talk about Back to School Stress with your family, friends and school counselors and simply saying "Hello" is a good first step toward getting the conversation going. Click here for related information and resources.

To further assist you and your loved ones with achieving positive mental health throughout the year, Optum Idaho has created Hello Idaho!  This is a year-round statewide campaign providing tools for students, families, businesses and community members to help address and reduce both emotional and physical isolation. Click here to learn more.

Connect.  Reach Out.  Say Hello!

By working collaboratively with the State of Idaho to implement the goals set forth by the State and to deliver quality, efficient and effective changes, we will achieve better outcomes for Idahoans and transform the behavioral health system.


Help is always available! Clinicians are available 24/7 including holidays to provide immediate, seamless, in-the-moment support, as well as, crisis intervention and stabilization. Call us at 1 (855) 202-0973.