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Optum member Crisis Line Call (855) 202-0973, 24 hours a day, 7 days a week. TTY: 711
Idaho Department of Health and Welfare

Optum Idaho
322 E. Front Street, Suite 400
Boise, ID 83702

Member Questions Call Toll-Free:
(855) 202-0973

Provider Clinical Questions:
(855) 202-0983

Optum Public Toll Free Helpline:
(866) 342-6892

Optum Substance Use Treatment Helpline:
(855) 780-5955

National Suicide Prevention Hotline:
(800) 273-TALK (8255)

Optum Idaho

One person, one family, one community at a time. Every individual and every family has a unique road to wellness, health and hope. Optum manages outpatient behavioral health benefits for Idaho Medicaid members. It is our commitment to help transform Idaho’s behavioral health outpatient system by focusing on helping people reach recovery in their own health journey.

Family connections, meaningful traditions and fun are supposed to be what the holidays are all about. Unfortunately, for many, depression, stress and isolation can fill the holiday season and take a toll. Overall mental health and wellbeing should be a gift you give yourself. To learn more about ways to reduce holiday stressors and stay well during this season, visit the American Psychological Association’s website at

Hello Idaho!

Connect. Reach out. Say "Hello"!  Hello Idaho! is a statewide campaign developed to encourage people to reach out, connect and create a culture of inclusion. Click here to learn more and view the tools that have been created to help students, businesses and community members reduce both emotional and physical isolation. 

Hello Idaho!

By working collaboratively with the State of Idaho to implement the goals set forth by the State and to deliver quality, efficient and effective changes, we will achieve better outcomes for Idahoans and transform the behavioral health system.


Help is always available! Clinicians are available 24/7 including holidays to provide immediate, seamless, in-the-moment support, as well as, crisis intervention and stabilization. Call us at 1 (855) 202-0973.