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Hello Idaho! Optum Idaho Behavioral Health Plan Home

Call the Optum Idaho Member Crisis Line at 1-855-202-0973
Click here to register for upcoming free Optum Mental Health First Aid classes!
Idaho Department of Health and Welfare
Click here to learn how to join the Optum Idaho Provider Network

Optum Idaho
322 E. Front Street, Suite 400
Boise, ID 83702

Member Questions/Member Crisis Line Call Toll-Free 24/7:
(855) 202-0973

Provider Clinical Questions:
(855) 202-0983

Optum Substance Use Treatment Helpline:
(855) 780-5955

National Suicide Prevention Hotline:
(800) 273-TALK (8255)

Need support now? If you or someone you know is in a crisis or struggling, help is available immediately, any time, regardless of health insurance status. Call or text 988 or chat at

One person, one family, one community at a time. Every individual and every family has a unique road to wellness, health and hope. Optum manages outpatient behavioral health benefits for Idaho Medicaid members and provides free resources to promote mental health awareness and reduce stigma for all Idahoans. It is our commitment to help transform Idaho’s behavioral health system by focusing on helping people reach recovery in their own health journey.

Click the grey box above this banner for a list of all Hello Idaho! resources to download and print to support mental well-being and recovery
Mariel Hemigway filming Hello Idaho! video spots in Boise's Baggley Park.

Hello Idaho! was developed to help reduce isolation and encourage everyone to reach out and connect with those around them. This year-round campaign provides tools for students, businesses and community members to talk about mental health and help reduce both emotional and physical isolation. It's easy! Connect.  Reach Out.  Say Hello! 

Hello Idaho! is partnering with Idaho actress, writer and mental health advocate Mariel Hemingway and the Mariel Hemingway Foundation to promote hope and health across Idaho.  

Actress and writer Mariel Hemingway, granddaughter of acclaimed author Ernest Hemingway, grew up in Ketchum, Idaho where she also raised her family and makes her home today. She was nominated for an Academy Award in 1979 at age 16 and has appeared in more than 50 films and TV programs, most recently in the 2021 screen version of the book, “Grace and Grit,” something she demonstrates regularly as a tireless crusader and comforter for those facing mental health and substance use recovery challenges. In addition to her grandfather, six members of the Hemingway family have died of suicide or overdose, and she has written of her own experiences with pain, heartache and struggling with depression and anxiety. Learn more about Mariel Hemingway and the Mariel Hemingway Foundation. 

If you or someone you know is thinking about suicide, start by simply saying hello and listening. There are resources to help.Call the Idaho Suicide Prevention Hotline at (800) 273-8255 or text (208) 398-4357. You don't have to be considering self-harm to call. If you or a loved one need to talk, call now.

Substance addiction is a treatable condition and recovery is for everyone. To learn about recovery centers in Idaho, visit or call 2-1-1 in Idaho for resource information. If you or someone you know has Medicaid and is struggling with substance use, call Optum Idaho's Member Crisis Line at (800) 202-0973.

Click here to watch Hello Idaho! videos on YouTube
Click here to learn more about Optum's free self-help phone app to feel better!

You have the right to get help and information in your language at no cost. Click here to view the Optum Nondiscrimination Notice and Language Services. To request an interpreter, call (855) 202-0973.


Help is always available! Clinicians are available 24/7 including holidays to provide immediate, seamless, in-the-moment support, as well as, crisis intervention and stabilization. Call us at 1 (855) 202-0973.