Skip To Content
Click here to learn how to become an Optum Idaho network provider

Education and Training

Optum is pleased to work with our Optum Idaho Network to provide opportunities for both in-person and virtual trainings and meetings throughout the year. Please be sure to take note of registration requirements and details for each listed below. For trainings, most registrations will close the week prior to the offered training to allow for proper planning of webinar resources as well as provide participants with necessary information to join the sessions.

Connect with Us

If you have questions regarding trainings, email the Optum Idaho Education and Training Team at optum.idaho.education@optum.com.
If you have questions regarding OSSM or PCSP meetings, email Optum Person-Centered Service Planning at optum.idaho.pcsp@optum.com.

Training Resources and Guides

Optum Idaho Relias Learning

Optum Idaho Relias Learning is an online learning management system that is accessible anytime, anywhere. Optum Idaho Relias Learning offers some required service-specific endorsement trainings as well as continuing education unites (CEUs) on various behavioral health topics. The Optum Idaho Provider Network has access to over 1,200 trainings on Optum Idaho Relias Learning, including courses accredited by dozens of national and state licensing boards covering a broad array of topics. You'll find a few of the most frequently asked questions listed below. Visit the Relias Learner QuickStart Guide and learn more about how our Learning Management system can help you meet your professional needs!

Log into Optum Idaho Relias Learning 

Need to create an Optum Idaho Relias Learning account? Select this link: Email to fill out the request form. Please note that if any information is missing, it may delay the creation of your new account. Within three business days, you will receive a welcome email with your login and temporary password. If you do not receive an automatic email response, go to the Relias Website Login and click the Request New Account button. This will submit your request directly to the Education and Training Team.

Forgot your username or password? or aren’t sure if you created an account:

Forgotten Username
Email the Optum Idaho Education and Training Team to provide us with the required information, we will email you your login and temporary password within 48 hours of submission.

Forgotten Password:
• Click on Forgot Password
• Enter your username OR enter your last name and email address
• A temporary password will be sent to you

Learning module seems to be stuck and won't move forward? Try these steps:
• Use Google Chrome instead of Internet Explorer (IE)
• Clear all your cookies and history from your browser
• Close out and restart your browser
• Restart your computer

We are excited to have you as a member of our learning environment and look forward to supporting your educational interests and requirements.

Optum Idaho Relias Spotlight Series

The Optum Idaho Education and Training Team welcomes you to this exciting monthly educational bulletin that you will continue to see throughout 2021— The Optum Idaho Relias Spotlight Series. This popular series highlights a behavioral health topic area each month and invites you to explore a list of relevant courses available to the Provider Network on Optum Idaho Relias Learning. We hope you will take advantage of this monthly opportunity to expand your knowledge of best practices and strategies in order to effectively support clients in your practice, as well as earn some CEUs along the way.

Click on the links in the table below to explore the monthly topics and related educational opportunities:

OptumHealth Education

OptumHealth Education is a national eLearning portal that is targeted towards medical professionals (MD, PhD, R.N., P.A.) and offers CME and CEU based courses in behavioral health and related learning areas. Network providers can register for a free account at OptumHealth Education website.

Connect With Us

If you have questions regarding trainings, email the Optum Idaho Education and Training Team at optum.idaho.education@optum.com.
If you have questions regarding OSSM or PCSP meetings, email Optum Person-Centered Service Planning at optum.idaho.pcsp@optum.com.

Claims Conversion Training

Optum Idaho is transitioning their claims system from COSMOS to Facets as of Jan. 1, 2022. The claims system conversion will allow Optum Idaho to continue to pay claims in a prompt manner while improving some of the behind-the-scenes functionality and helps pave the way for future value-based payment arrangements.

The content of this training is ideal for billers, leaders and other back-office staff. We recognize your time is valuable and this training is a quick overview of the changeover, a reminder of best practices for getting claims paid quickly and an opportunity to ask any questions.

To view and sign up for the Claims Converstion training:

1. Log in to Optum Idaho Relias Learning
2. Click on Assignments
3. Click on Browse Elective Courses
4. Search for Optum Idaho Claims Platform Conversion 2022
5. Click the Green Enroll button

Crisis Prevention Institute (CPI) Trauma Verbal Intervention Training

Crisis Prevention Institute (CPI) Training teaches providers proven strategies to safely and effectively respond to anxious, hostile, or violent behavior while balancing the responsibilities of care. For additional information on CPI, please refer to the Provider Manual. 

CPI certification is required for all bachelor’s level paraprofessionals prior to the delivery and submission of claims for crisis services. A copy of a valid and current CPI card must be kept in the HR file for review during an audit. 

Optum Idaho offers CPI’s Trauma Verbal Intervention Training and certification at no cost to network providers. The training is completed in a blended learning environment via Relias e-Learning modules and a live webinar.

Registration through the Optum Idaho Education Department is available for the following courses:  

CPI FOUNDATION: Trauma Verbal Intervention Course 

  • Initial course intended for providers who have never taken the CPI Foundation Course. 
  • Four CEU’s offered. 

Click here to register for the CPI Foundation Course.

CPI REFRESHER: Trauma Verbal Intervention Course

  • Must hold a current CPI Certificate to be eligible to take this course. 
  • Two CEU’s offered. 

Click here to register for the CPI Refresher Course.

*Please Note: Optum Idaho offers Refresher classes for recertification once per quarter. This is only for those providers who have previously been trained by Optum Idaho in the CPI Trauma Verbal Intervention Foundations or Refresher Course. Certificates are valid for two years from the date of course. Renewal of the certificate must occur before it expires. Without a current CPI certification providers will NOT be able to provide or submit claims for crisis services. 

Once registered to take the course, you will receive confirmation of registration. The confirmation includes additional details on required steps to become certified including pre-course work, live webinar and final exam information.  

A complete list of the CPI Verbal Intervention trainings is show below.

FOUNDATION/FULL -- Four-hour Live EventsREFRESHER -- Two-hour Live Events
Jan. 10, 2024 9 a.m. - 1 p.m. MT
Feb. 13, 20249-11 a.m. MT
Feb. 14, 20249 a.m. - 1 p.m. MTMay 7, 20249-11 a.m. MT
March 13, 20249 a.m. - 1 p.m. MT  
April 10, 20249 a.m. - 1 p.m. MT
  
May 8, 20249 a.m. - 1 p.m. MT
  
June 12, 20249 a.m. - 1 p.m. MT
  

For questions, or to change your scheduled training, please contact the Optum Education & Training Team at optum.idaho.education@optum.com

Ethics

This is a new addition to the Provider Meetings & Trainings tab. Listed below are Relias courses on the topic of ethics, including course descriptions, the amount of continuing education units (CEU) available for each course and a link to access the courses on Relias. Based off the results from the Optum Idaho Provider Survey in October 2021, ethics was identified as the most popular topic of interest to gain additional training and information about. Please stay tuned for additional topics to be added on this page in the near future.

1. Applying Ethical Decision-Making in Clinical Practice (CEU: 1 hour):

In this course, you will learn about evidence-based ethical decision-making models and how to apply those models to various ethical dilemmas. Vignettes and interactive exercises provide the opportunity to apply these concepts when working in clinical practice.

2. Ethics and Law in Mental Health (CEU: 1 hour):

A local Idaho attorney presents information about how Duty to Warn became a mandated requirement for healthcare and behavioral health professions. The course also includes updated information on how to handle subpoenas and other situations involving providers with involvement with court cases.

3. Ethical and Legal Guidelines for Telehealth Service Delivery (CEU: 1.25 hours):

This course will offer a blend of ethical and legal information, clinical vignettes and strategies that can later be applied in therapeutic settings. The content of this course includes information about informed consent, confidentiality, privacy, boundaries, mandatory reporting and rules for sharing information. The course assumes the learner has a basic understanding of telehealth technologies and formats.

4. Ethics for Counselors (CEU: 2 hours):

This course explores the ethical codes that pertain to professional counselors, as well as key areas in which ethical issues arise. Participants will also learn how to identify ethical dilemmas that may not be specifically addressed in any code that participants can address using ethical decision-making processes.

5. Ethics for Marriage and Family Therapists (LMFT) (CEU: 2.25 hours):

The course is specific to LMFTs and covers a variety of helpful topics, such as responsibility for clients, confidentiality, professional capability, research, advertising and finances, ethics and technology and considerations that an LMFT clinical supervisor should have. 

6. Ethics for Psychologists (CEU: 2 hours):

This course is specific to psychologists and covers a variety of topics, such as responsibility for clients, confidentiality, professional competence, dual relationships, research, finances, ethics and technology and considerations when receiving or providing supervision. 

7. Ethics for Substance Use Disorder (SUD) Counselors (CEU: 2 hours):

This course is specific to SUD counselors. It reviews ethical codes for substance use counseling, informed consent, common ethical dilemmas for SUD counselors that include providing telehealth when not having appropriate training, texting and client welfare, social media and personal values and dual relationships.

8. Legal and Ethical Standards of Care in Behavioral Health (CEU: 2 hours):

This course reviews issues surrounding competence, informed consent, relationships and boundaries, privacy and confidentiality, federal privacy laws (HIPPA and 42 CFR Part 2) and violating standards of care. It is helpful in reviewing information that is essential regarding confidentiality and following standards of care. 

9. Navigating the Ehtics of Dual Relationships and Termination (CEU: 1.75 hours):

This course covers what a dual relationship is and how they can be harmful to members and providers. It also provides strategies to use to evaluate potential harm that may stem from a dual relationship and how one can apply ethical principles when deciding whether to terminate a treatment relationship.

10. Professional Ethics and Standards for Social Workers (CEU: 1.5 hours):

This course covers sources of ethical guidance for social workers, common ethical dilemmas social workers face, steps to take in ethical decision making, how to determine appropriate responses for ethical dilemmas in case examples and ways to advocate for clients and communities.

11. Boundary Risks for Behavioral Health Professionals (CEU: 0.75 hours):

This course provides information about boundaries and examples of how boundaries can be easily violated when working with individuals, especially in home and community settings, and situations when crossing a boundary may be acceptable.

12. Dual Relationships for Paraprofessionals (CEU: 0/75 hours):

The goal of this course is to provide paraprofessionals in health and human services settings with information on dual relationships. Paraprofessionals will learn how to know if they are helpful or harmful.

13. The Basics of Ethical Decision-Making (CEU: 0.5 hours):

This course is short, yet covers well the basics of the ethical decision-making process. It provides examples with scenarios that could likely happen with a paraprofessional with a member and how to best apply the steps of the ethical decision-making process to resolve ethical dilemmas and reestablish boundaries. 

14. Practice for Paraprofessionals for Managing Common Boudary Situations (CEU: 0 hours):

This course provides paraprofessionals in health and human services with case scenarios to practice managing common boundary situations. It covers common boundary situations that paraprofessionals are confronted with and strategies to avoid or minimize risks when confronted with common boundary situations. 

Mental Health First Aid Training

The goal of MHFA is to improve mental health literacy, reduce the stigma associated with mental illness, and provide people with the skills and knowledge to help individuals in crisis or who are developing a mental health problem. Optum Idaho pays for class registration, training materials and instruction for Idahoans who want to learn how to support an individual experiencing a mental health challenge.

WHY:

Most of us would know how to help if we saw someone having a heart attack: we’d start CPR, or at the very least, call 9-1-1. But too few of us would know how to respond if we saw someone having a panic attack or if we were concerned that a friend or co-worker might be showing signs of alcoholism. MHFA training helps take the fear and hesitation out of starting conversations about mental health and substance use problems by improving understanding. The trainings also provide an action plan that teaches people how to safely and responsibly identify and address a potential mental illness or substance use disorder.

Adult Mental Health First Aid teaches people how to recognize signs of mental health or substance use challenges in adults ages 18 and older, how to offer and provide initial help, and how to guide a person toward appropriate care if necessary. Topics covered include anxiety, depression, psychosis, and addictions.

Youth Mental Health First Aid (YMHFA) is designed to teach parents, family members, caregivers, teachers, school staff, peers, neighbors, health and human services workers, and other caring citizens how to help an adolescent (age 12-18) who is experiencing a mental health or addictions challenge or is in crisis. Youth Mental Health First Aid is primarily designed for adults who regularly interact with young people. The course introduces common mental health challenges for youth, reviews typical adolescent development, and teaches a five-step action plan for how to help young people in both crisis and non-crisis situations. Topics covered include anxiety, depression, substance use, disorders in which psychosis may occur, disruptive behavior disorders (including AD/HD) and eating disorders.

DETAILS:

Upon completion of the course, a certificate with training hours listed will be available from the National Council for Mental Wellbeing. Professional Credit for a cost through NNU may be available and CEU’s may also be available. Contact your instructor for more details.

Adult MHFA training (This class is for adults who interact with ages 18 and older) includes: 

  • A two-hour pre-course work video is required to be completed 5 days prior to the Live Webinar
  • Six hours of virtual instructor led training

Youth MHFA training (This class is for adults who interact with youth ages 12-18) includes:

  • A two-hour pre-course work video is required to be completed 5 days prior to the Live Webinar
  • Six hours of virtual instructor led training 

HOW:

 

Mental Health in the Schools (MHS)

This Interconnected Systems Framework: Connecting the Dots of Mental Health in the Schools is a free three-part series specifically geared for providers in Idaho who are interested in delivering mental health services within a school setting. The three-part series includes three Optum Idaho Relias Learning modules each accompanied by a live virtual session.

The training includes three core topics:
· The Impact of Behavior in Schools
· Multi-tiered System of Support (MTSS) and Positive Behavioral Interventions and Supports (PBIS) Defined
· Interconnected Systems Framework (ISF): Interconnecting School Mental Health and Positive Behavioral Interventions and Supports (PBIS)

Exciting changes are coming soon to Mental Health in Schools training, stay tuned!

Research has indicated that approximately 1 in 5 students has a diagnosable behavioral health condition. To increase access to services for youth, Optum Idaho has developed a school-based model for behavioral and mental health service delivery. “A Toolkit for Behavioral and Mental Health Services in Idaho Schools” helps identify the requirements to establish collaboration between educators, family members and mental health professionals in order to provide youth with better access to mental health services. 

A printed copy of “A Toolkit for Behavioral and Mental Health Services in Idaho Schools” is available here. 

Optum Support and Services Manager (OSSM)

The Optum Support and Services Manager (OSSM) Training introduces the OSSM tool to Targeted Care Coordinators and other interested providers. This tool allows Targeted Care Coordinators to communicate with Child and Family Team members, schedule Child and Family Team meetings, and develop and submit person-centered service plans (PCSPs). The training also demonstrates features of the OSSM Individual and Support Team Portal, which is where other Child and Family Team members may view finalized PCSPs. This training is required for Targeted Care Coordinators and is available on Optum Idaho Relias Learning.

Peer Learning Collaboratives


If you are a credentialed/endorsed Peer Services provider (including Youth Support, Peer Support, Family Support, Recovery Coaching and their supervisors), you are eligible to enroll in Peer Learning Collaboratives (previously called “Peer Services coaching sessions”). We are excited to announce the new name of these calls, which more accurately describes what occurs. The Peer Learning Collaboratives may be appropriate if your agency is seeking opportunities for your leaders and staff members to put into practice what you have learned in training or to improve your implementation and delivery of Peer Services.  

Goals of the collaboratives include:

· Identifying strengths and needs related to implementation and delivery of services
· Providing constructive feedback about organizational structure that supports implementation and service delivery 
· Noting specific strategies for Peer Services professionals to apply skills learned to real-life scenarios
· Developing additional training and workforce development plans, based on needs 


Below are the dates and topics for upcoming Peer Learning Collaboratives, and each session lasts two hours. To enroll, please register here. These are planned for the third Wednesday of each month from 3-5 p.m. MT. This is an optional opportunity, and you may participate in as many or as few sessions as you like. Topics planned include:    

  • Dec. 17, 2023 3-5 p.m. MT: Compassion Fatigue and Vicarious Trauma
  • Jan.17, 2024 3-5 p.m. MT: Coping with Stress and Anxiety
  • Feb. 21, 2024 3-5 p.m. MT: Adverse Childhood Experiences (ACES)
Peer Services Supervisor Training

Optum Idaho has worked with our training partners (En Route, Path to Prime, and the Federation of Families) to develop optional training designed to assist supervisors of all Peer Services in Relias. The topics covered are: 

  • Similarities and differences of the roles of Peer Support, Youth Support, Family Support, and Recovery Coaching
  • Appropriate referrals for Peer Services
  • Essential supervisory skills, functions, and challenges
  • Agency readiness for Peer Services


If you are interested in enrolling in this training,
1.   Login to Relias - OptumHealth Idaho
2.   Once in Relias, CLICK on the Assignments tab found on the left-side of the screen.
3.   CLICK on the “Green +Browse Elective Courses” button close to the top of the screen.
4.   SEARCH for the course titled “Peer Services Supervisor Training”.
5.   ENROLL in the course by CLICKING on the Green “Enroll” Button.
6.   CLICK on “Back to My Learning” at the top of the page.
7.   SCROLL down to “Elective Courses”.
8.   FIND the “Peer Services Supervisor Training” and CLICK on “Take Now”.

If you have a question about this or any other Optum Idaho training course, please reach out to the Optum Idaho Education Training Team.

Program and Network Integrity (PNI): Fraud, Waste, and Abuse

Optum Idaho is committed to recovery, resiliency and person-centered care. To ensure the integrity of the behavioral health care system of Idaho, Optum has created a 35-minute comprehensive training on Program and Network Integrity (PNI) for all Network Providers in an effort to prevent potential fraud, waste and abuse in behavioral health services.

As a provider of services to Medicaid-eligible members and a vital part of the effort to prevent non-compliance, you are encouraged to take our PNI training available in Optum Idaho Relias Learning. This training covers various topics important to maintain program and network integrity and prevent potential issues in fraud, waste and abuse, including:

·  Current trends -- what we're doing well in Idaho
·  Ins and outs of the audit review process, including common audit findings
·  How to avoid common errors
·  How to file corrected claims or void claims
·  Ongoing resources for you as a provider

NOTE: This training can be used to fulfill the annual fraud, waste and abuse training requirements for you and your staff.

To view and sign up for the Optum Idaho Relias Learning course: 

    1. Login to Optum Idaho Relias Learning
    2. Click on Assignments
    3. Click on Browse Elective Courses
    4. Search for Optum Idaho Program & Network Integrity (PNI): Fraud, Waste, and Abuse Prevention
    5. Click the Green Enroll button

Quality of Care for Peer Services Training

The video will present information on Peer Support Services for Youth Support, Recovery Coaching, Adult Peer Support and Family Support.

The Optum Idaho clinical and quality auditing teams have developed a brief Quality of Care (QOC) training for Youth Support, Peer Support, Family Support, and Recovery Coaching services, that focuses on the following topics:

· Service appropriateness
· Strength and resiliency factors
· Recovery plans
· Documentation
· Authorizations/service request forms

This training is now available on Relias and all providers who are currently offering or supervising these services are encouraged to take this 60-minute training. Please follow the below instructions to access the QOC for Peer Services training.

    1. Log into Relias.
    2. Once in Relias, click on the "Assignments" tab found on the left-hand side of the screen.
    3. Click on the green "+ Browse Elective Courses" button close to the top of the screen.
    4. Search for the course titled "Quality of Care for Support Services”
    5. Enroll in the course by clicking on the green "Enroll" button.
    6. Click on "Back to My Learning" at the top of the page.
    7. Scroll down to "Elective Courses".
    8. Find "Quality of Care for Support Services" and click on "Take Now".

Have a question about this or other Optum Idaho training? Please reach out to the Optum Idaho Education and Training team.

REACH Disruptive Behavior Training Module

Optum Idaho partnered with the REACH Institute to develop a series of training modules designed to assist with children who display disruptive behavioral disorder (DBD) symptoms. These modules provide strategies and guidance to address a continuum of concerns for clinicians and mental health paraprofessionals as they work collaboratively with educators, and parents. Optum credentialled clinicians and paraprofessionals may access these modules on Optum Idaho Relias Learning

REACH Disruptive Behavior Training Modules include:

·  Optum Idaho: Understanding Disruptive Behavior Disorders in Children and Adolescents
·  Optum Idaho: Supporting Students with Disruptive Behavior Disorders
·  Optum Idaho: Assessing Disruptive Behavior Disorders in Children and Adolescents
·  Optum Idaho: Teaching Skills to Support Adolescents with Disruptive Behavior Disorders
·  Optum Idaho: Teaching Skills to Support Children with Disruptive Behavior Disorders
·  Optum Idaho: Teaching Skills to Support Parents with Disruptive Adolescents
·  Optum Idaho: Teaching Skills to Support Parents with Disruptive Children

Respite

As part of the Youth Empowerment Services (YES) program, individual and group Respite services are now available to children and adolescents with Serious Emotional Disturbance (SED) who meet Medicaid 1915(i) eligibility requirements when established by Liberty Healthcare. To qualify for individual and group Respite, children and adolescents must receive a Child and Adolescent Needs and Strengths (CANS) assessment and a Comprehensive Diagnostic Assessment (CDA).  Based on these assessments, diagnostic and functional criteria will indicate Class Membership and a Person-Centered Plan will be developed with the child or adolescent by the Division of Behavioral Health (DBH) staff. Respite must be identified on this plan as a necessary service, based on the child’s individual needs.

As a Medicaid reimbursed service, providers interested in rendering this service after June 30, 2018 will be required to be part of the Optum Network, and respite workers must complete a web-based training that outlines the service requirements and expectations. There is also a supervisor-specific training recommended for supervisors of respite workers.

Both trainings are now available on Relias.  To locate, simply search for Respite. Once completed, providers should submit the proof of training to their Provider Relations Advocate so their Optum contract and fee schedule can be updated.

You must have a Relias account in order to access and complete this training, and all Optum Idaho Network Providers are eligible for their own account, free of charge. 

If you have questions, please call your Provider Relations Advocate or Optum at 1-855-202-0983, extension 1

Skills Training and Development (STAD)

The training required to receive the Optum Idaho Skills Training and Development (STAD) endorsement differs according to the provider's professional role. Please identify which of the options below best represents your qualifications and proceed to follow the related instructions:

Please note: If you do not yet have a Relias account, please visit https://optumidaho.training.reliaslearning.com to create an account before proceeding to identify your qualifications and related training requirements from the information noted below.

STAD Qualifications / Instructions:

  • If you have a BA degree in a health and human services (HHS) field, and do not have any additional license or certification in your field or 2 years of experience in a HHS field, click here to e-mail the Optum Education and Training Team to request to be enrolled in the required foundational courses. We will respond to your request within 48-72 hours. Upon being enrolled in the first portion, you will be able to self-enroll in the second portion of required training.

  • If you have a BA degree in a health and human services (HHS) field plus 2 years of experience in a HHS field, log in to Optum Idaho Relias Learning to enroll in the STAD modules.

  • If you have a BA degree in a health and human services (HHS) field plus license or certification in your field, (i.e., you are certified as CPRP or CFRP by the Psychiatric Rehabilitation Association (PRA)), log in to Optum Relias Learning to enroll in the STAD modules.

  • If you are a Licensed Professional, you do not need to enroll in any additional training.
  •  

     

    Specific Populations

    This is a new addition to the Provider Meetings & Trainings tab. Listed below are Relias courses on the topic of specific populations including LGBTQ+, Native Americans and older adults. You will find course descriptions, the amount of continuing education units (CEU) available for each course and a link to access the courses on Relias.

    Based off the results from the Optum Idaho Provider Survey in October 2021, specific populations were identified as another popular topic of interest to gain additional training and information. Please stay tuned for additional topics to be added on this page in the near future.

    1. The Lesbian, Gay, Bisexual, Transgender, and Queer (LGBTQ) Community, Part 1 (CEU: 1.5 hours)

    This is a recorded module from the Optum Idaho Conference 2021. This course provides information on terms, skills, and resources to continue learning in relation to providing care for LGBTQIA+ individuals.

    2. An Overview of Trauma Disorders in Adults for Paraprofessionals, Opens In New Window (CEU: 1 hour)

    This module presents an overview of the lesbian, gay, bisexual, transgender, and queer (LGBTQ) community and its contentious history with the healthcare systems. Definitions of key concepts related to sexuality and gender variables and general implications for clinical education, practice, and research will be discussed.

    3. LGBTQIA+ Panel (CEU: 1 hour)

    This is a recorded module from the Optum Idaho Conference 2021 that includes a panel of members within the LGBTQIA+ community. Panel members provide information on overview of gender and sexuality, the concept of allyship, and address how professionals can support LGBTQIA+ people and their practice.

    4. Overcoming Barriers to LGBTQ+ Affirming Behavioral Health Services (CEU: 1.5 hours)

    This course will help you to improve your ability to understand the unique needs of LGBTQ+ populations and provide affirming care that addresses those needs. It reviews some foundational terms and issues pertaining to inclusive language, discusses the barriers that individuals frequently encounter when attempting to access healthcare, and strategies you can implement to help individuals overcome such barriers.

    5. Prevalence and Treatment of Substance Use Disorders in the LGBTQ+ Community (CEU: 1.25 hours) 

    In this course, you will learn the best practices for providing relevant, effective substance use treatment to LGBTQ+ populations.

    6. Working More Effectively with the LGBTQ+ Community (CEU: 2 hours) 

    In this course, you will learn how to practice more affirmatively by addressing the behavioral health needs of LGBTQ+ populations and how to employ relevant, evidence-based interventions effectively. This course will primarily focus on lesbian, gay, bisexual, transgender, and queer adults but the knowledge you gain can be applied to additional gender identities, sexual orientations and age groups.

    7. Working More Effectively with LGBTQ+ Children and Youth (CEU: 1.25 hours)

    In this course, you will receive basic information on gender and sexual identities in LGBTQ+ children and youth to better inform your practice. The course will also discuss the effects of institutional, cultural, and social discrimination on LGBTQ+ youth as well as the impact of complex trauma. It will explore assessment practices, treatment models and methods for building resilience in LGBTQ+ children and youth.

    8. Behavioral Health Challenges in Tribal Communities (CEU: 1 hour)

    This is a recorded module from the Optum Idaho Conference 2021. Through this presentation, you will gain an understanding of disparities in Tribal communities, gain an understanding of the role of historical trauma among Native people and recognize the range of social, political, and economic conditions in Tribal communities.

    9. Understanding the Native American Experience: Coeur d’Alene Perspective on Behavioral Health and Wellness (CEU: 1 hour) 

    This is a recorded module from the Optum Idaho Conference 2021. Through this presentation, learners will be introduced to a brief history of the Coeur d’Alene Tribe and learn what it was like to grow up on a Reservation. Learners will also learn the differences in defining and attaining emotional health from a Native American perspective and what the Coeur d’Alene Tribe is doing to promote health for its membership.

    10. Depression and Suicidality in Older Adults (CEU: 1.25 hours) 

    This course will provide an overview of some physical, cognitive, and psychosocial factors that could be contributing to depression in an older adult, as well as important information on recognizing risk factors and warning signs of depression in this population. Additionally, information related to evidence-based treatment strategies for older adult populations will be discussed along with the importance of monitoring treatment adherence.

    11. Identifying and Treating Anxiety Disorders Among Older Adults (CEU: 1.25 hours) 

    This course is designed to help behavioral health professionals identify the most common types and hallmark symptoms of anxiety disorders specific to older adults. Didactic information, interactive exercises, and case vignettes will teach you the fundamentals of anxiety disorders among older adults. You will also learn the most effective interventions available. After taking this course you will be better equipped to apply your new skill set by providing appropriate information, support, and resources to the older adults with whom you work.

    12. In Session: Practicing Clinical Skills to Prevent Suicide in Older Adults (CEU: 1 hour) 

    This course will provide you with an opportunity to apply your existing knowledge of suicide prevention to assess and intervene with an at-risk older adult, Jimmy. By interacting with him in a simulated therapy session, you will see how your selection of responses impacts his level of risk and his outcome. Supervisory input will also help guide you through this simulation exercise. If you have not participated in in-depth training on suicide risk assessment and interventions, we recommend that you review our other suicide prevention courses first. After learning about evidence-based approaches for reducing suicide risk, you can then use this simulation to reinforce your knowledge.

    13. Older Adults and Behavioral Health Issues (CEU: 1.5 hours) 

    The goal of this educational program is to provide entry-level nurses, social workers, alcohol and drug counselors, and professional counselors in health and human services settings with information on unique stressors experienced by older adults that contribute to behavioral health disorders, challenges of diagnosis and treatment in older adult populations, and strategies to minimize such challenges.

    14. Screening and Assessing for Substance Use Disorders in Older Adults (CEU: 1.25 hours) 

    In this course, you will learn to screen, assess, and diagnose SUDs in older adults. The goal of this course is to provide professionals in addictions, behavioral health counseling, marriage and family therapy, nursing, psychology, and social work in health and human services settings with current information related to diagnosing and assessing substance use disorders in older adults.

    15. Strategies for Addressing Loneliness in Behavioral Health Settings (CEU: 1 hour) 

    The goal of this course is to provide addictions, behavioral health counseling, marriage and family therapy, psychology, and social work professionals in health and human services settings with the skills for identifying and intervening to reduce loneliness and its associated negative outcomes.

    Targeted Care Coordination (TCC)

    Requirements: Providers must have a bachelor’s degree or higher in a human services field and be operating under supervisory protocol within the Optum Idaho Network. Providers must also complete the required training plan in order to receive the Optum Idaho Targeted Care Coordination Endorsement.

    The Training Plan contains the following steps:

    1. Optum Idaho Endorsement: General Foundation
         a. Training plan is 11.2 hours and contains 13 courses focused on general behavioral health topics

    2. Optum Idaho Endorsement: Targeted Care Coordination
         a. This training plan is 3.5 hours and contains courses focused on the specific TCC service in Idaho
              i. Optum Idaho Targeted Care Coordination (3.5 hours)
                 NOTE: Optum Supports and Services Manager (OSSM) Tutorial (.5 hour) is an optional course available upon request in Relias
     

    CANS Certification: If the prospective TCC will be completing CANS assessments, they must also obtain their CANS Certification which is accessed through praedfoundation.org.

    Enrollment: Providers wishing to enroll as a Targeted Care Coordinator in the Optum Network and start the training process, need to email the Optum Idaho Education inbox at optum.idaho.education@optum.com with the subject line, “Targeted Care Coordination". In the body of the email, providers should include full name, Relias username, agency, and the email they prefer for ongoing communication. The Optum Idaho Education Team will then assign the training plan to the provider in their Relias account.


    The Targeted Care Coordination webpage has additional TCC resources:
    ·  Targeted Care Coordination Toolkit
    ·  CANS Appendix
    ·  OSSM Instruction Manual
    ·  Person-Centered Service Plan (PCSP) form in English and Spanish
    ·  PCSP OSSM Consent Form
    ·  OSSM Platform access
    ·  Targeted Care Coordination agencies

    Additional information on the Person-Centered Service Plan (PCSP) can be found
    here.

     
    Therapeutic After-School and Summer Programs (TASSP)

    Therapeutic After-School and Summer Programs (TASSP) are structured programs which consist of a range of individualized therapeutic, recreational and socialization activities for youth. These individual and group therapeutic experiences assist youth in developing social, communication, behavior and basic living skills; as well as psychosocial and problem-solving skills.

    Therapeutic After School and Summer Programs (TASSP) are a collaboration between provider agencies, community-based organizations, professionals, and/or other entities. The informational session will explain the goal of TASSP, how to create TASSP programs and services, and new resources for providers to provide structured treatment services during afterschool, summer or out of school time.

    We are offering three (3) virtual sessions for you to attend.

    Click on one of the links below to register for the session of your choice. You will be emailed a link prior to the session.

    June 22, 2021 11am –12pm (MT)

    July 13, 2021 11am – 12pm (MT)

    August 24, 2021 11am – 12pm (MT)

    Trauma-Informed Care

    This is a new addition to the Provider Meetings & Trainings tab. Listed below are Relias courses on the topic of trauma-informed care, including course descriptions, the amount of continuing education units (CEU) available for each course and a link to access the courses on Relias. Based off the results from the Optum Idaho Provider Survey in October 2021, trauma-informed care was identified another popular topic of interest to gain additional training and information about. Please stay tuned for additional topics to be added on this page in the near future.

    1. An Introduction to Trauma-Informed Care (CEU: 1.5 hours)

    In this course you will examine best practices as well as how to avoid actions that may be unknowingly harmful to clients. Importantly, you will learn what it means to provide trauma-informed care, and why you should use this approach with every client you serve as well as with colleagues and staff.

    2. An Overview of Trauma Disorders in Adults for Paraprofessionals (CEU: 1 hour)

    This course is designed to help you understand trauma and learn trauma-informed approaches to best support your clients. You will learn the basics of trauma disorders including post-traumatic stress disorder, acute stress disorder and adjustment disorders.

    3. Diagnosing and Treating Post-Traumatic Stress Disorder (CEU: 1.75 hours)

    The goal of this educational program is to provide information on the diagnostic criteria for acute stress disorder and post-traumatic stress disorder (PTSD), steps in the diagnostic process and psychological and pharmacological interventions to treat PTSD.

    4. Engaging Family Members in Crisis Planning (CEU: 1 hour)

    The goal of this course is to provide information on current strategies and recommendations for family crisis planning. This course will help you to recognize antecedents to crises so that you can respond more quickly, create a plan to help decrease the number and severity of dangerous incidents and help families use community resources and self-sufficiency to cope with family emergencies. You will learn techniques that can help you work with families as partners in developing a family crisis plan. You will also learn the structure and components of a family crisis plan, as well as when and how to revise these plans.

    5. Externalizing and Disruptive Behavior Disorders in Children and Adolescents (CEU: 1.75 hours)

    This course will provide information about several evidence-based interventions that could help you assist youth and families that are struggling with the impact of externalizing disorders. It will also discuss mitigating factors such as trauma history and how this could impact treatment strategies.

    6. Impact of Psychological and Physical Trauma (CEU: 1.5 hours)

    This course provides information on specific ways that psychological and physical trauma can impact the developing brain during childhood and adolescence, as well as how trauma affects the mature, adult brain. It also explores some general treatment considerations that you should be aware of, so that you can more effectively support individuals who have experienced trauma.

    7. Implementation of Trauma-Informed Care Systems (CEU: 1 hour)

    This course will provide information on trauma-informed care, its guiding principles and how it can be applied to systems of care. The Six Core Principles of Trauma-Informed Care will be discussed, as well as how to monitor your organization’s progress. Lastly, you will learn critical elements of the organizational change process and how to leverage them to better inform and manage the implementation of trauma-informed care.

    8. Interventions for Treating Post-Traumatic Stress Disorder (CEU: 1 hour)

    In this course you will learn about three interventions that are the most supported by research and recommended as first-line treatment for adults with post-traumatic stress disorder (PTSD): Cognitive Processing Therapy (CPT), Prolonged Exposure (PE) and Eye Movement Desensitization Reprocessing (EMDR) (Department of Veterans Affairs, n.d.). These three treatments are considered trauma-focused therapies; their primary focus is on the client’s memories or interpretations of the trauma event or events. All three treatment approaches are based on the cognitive-behavioral theory of emotions; however, each treatment type differs in application of the theory. Case examples will be used to demonstrate how the key techniques of each approach can be applied in your setting. 

    9. Overview of How Behavioral Health Disorders are Impacted by Trauma (CEU: 1.5 hours)

    This course offers you the unique perspective of examining how specific behavioral disorders, such as substance use disorders, eating disorders, depressive disorders and anxiety disorders, are impacted by trauma. It also covers the assessment and treatment of individuals with behavioral health disorders that are impacted by trauma.

    10. Self-Care and Trauma Work: What No One Wants to Say (CEU: 1 hour)

    This is a recorded module from the Optum Idaho Conference 2021. Learning objective for this course are defining true self-care; the role of self-care in ethical practice; and practicing self-care in the treatment of trauma. 

    11. Substance Use and Trauma (CEU: 1.5 hours)

    This course provides information on trauma; how trauma can influence the development of substance use disorders; the importance of implementing trauma-informed care; and recommended treatment modalities to address both trauma and substance use.

    12. Trauma-Informed Care: Implications for Clinicians and Peer Support Specialists (CEU: 1.5   hours)

    In this course you will explore key components to trauma-informed practice, including the move from pathologizing post-traumatic symptoms toward understanding them as adaptive, normal responses. You will examine the core competencies of a trauma-informed practitioner and what it means to apply trauma-informed principles across all stages of treatment. Lastly, you will learn trauma-specific, evidence-based best practices.

    13. Understanding and Addressing Racial Trauma in Behavioral Health (CEU: 1.5 hours)

    This course will move beyond a discussion of diversity and cultural competence by exploring current research and best practices for identifying implicit bias, understanding cultural contexts and effectively addressing racial trauma with clients.

    This course assumes the learner has a basic knowledge of trauma, its characteristics and diagnostic criteria for related disorders.

    Youth Support

    Optum Idaho is providing another Youth Support endorsement training opportunity, which is scheduled for Oct.24-27, 2023, from 9 a.m. – 2:30 p.m. MT (with a 30-minute lunch break). Individuals who are accepted into the training will be required to attend a tech check Thursday, Oct. 19 at either 9 a.m. MT or 5:30 p.m. MT.

    An exam will take place on the last day of training. The exam will begin by 2:30 p.m. MT on Oct. 27 and it will not be timed. Trainees will stay on Zoom to take the exam and will be able to leave the training once they have completed the exam. The deadline to apply is Oct. 5, 2023.

    If you are interested in providing this service, and you meet the required qualifications listed below, we encourage you to participate, as you must have your Youth Support  endorsement to render this service to members. As a reminder, a Youth Support  provider must have an existing Peer Support Certification. Youth Support endorsement is Optum Idaho-issued and only valid within Idaho Medicaid.

    Provider Qualifications:

    1. Minimum of a high school diploma (or equivalent)
    2. Current Idaho Peer Support Specialist Certification: https://www.bpahealth.com/idaho-peer-cert/ 
    3. Lived experience with serious emotional disturbance (SED) or SED co-occurring with substance use disorder (SUD) as a youth or adolescent (standalone SUD lived experience is not eligible)
    4. Recovery for a minimum of one year
    5. Successfully passing a screening process
    6. It is recommended that providers of this service are between the ages 21-30 and have a strong personal connection to current youth culture to connect with youth on a peer-to-peer level based on shared knowledge and experience

    Endorsement:

    The Optum Idaho YS endorsement is granted upon completion of all the following:

    1. Obtain and maintain an Idaho Peer Support Specialist Certification, which must be current and valid prior to enrolling in online training
    2. Complete this enrollment form
    3. Complete screening interview with YS Trainer: Providers must successfully pass the screening
    4. Full attendance at a live webinar training over a four-day period
    5. After full completion, provider logs into Relias to print their endorsement certificate

    The cost of training supplies and materials is $50 per person for providers who successfully pass the applicant screening process (the remaining cost of training is covered by Optum). Instructions for payment to the Idaho Federation of Families will be provided upon acceptance into the YS endorsement training.

    For more information on other Peer training, such as Family Support and Peer Support, please contact:

    BPA Health Peer and Family Support Certification
    Phone: 208-947-1300
    Email: info@idahopeercert.com
    Website: www.idahopeercert.com

    Training Opportunities from Optum Idaho Partners

    Child and Adolescent Needs and Strengths (CANS) -- Webinar Content

    CANS training opportunities include:

    CANS Overview Training Video
    In this training video we discuss the CANS Assessment tool, what it is, how it is used, how it fits in with the YES System of Care and when more robust training opportunities will be available. Access the Youth Empowerment Services training video.  

    Division of Behavioral Health Education
    For questions about upcoming CANS training, email the Division of Behavioral Health at yes@dhw.idaho.gov.

    CANS Certification
    Providers must complete the CANS certification through the Praed Foundation. The cost to complete the CANS certification online is $12.00 annually. Individuals should allow approximately 8 hours of uninterrupted time to complete the certification.

    For information on upcoming CANS certification trainings, visit the Idaho Transformation Collaboration Outcomes Management (TCOM) Institute.

    Additional information on the CANS can be found on the Praed Foundation website at Praedfoundation.org.

    Agency Listing
    Please email Praed at support@tcomtraining.com with your agency name to have your agency added to the dropdown listing of Idaho providers. For more information about the Praed Foundation and the information contained on their website, please reach out to support@tcomtraining.com.

    ICANS
    To get set up on the ICANS platform, providers are required to sign and submit an Agency Agreement, Authorized User Agreement for each staff, and attend ICANS System training. For more information, please navigate to icans.dhw.idaho.gov for the Calendar of trainings and Resources and User Guide tabs for all system requirements, electronic system manual, and additional information. For help with this process, contact the Automation Help Desk, at the Division of Behavioral Health, at (208) 332-7316 or submit a ticket via email at icanshelpdesk@dhw.idaho.gov.

    Region 10 Opioid Summit Sponsored by the Idaho Department of Health and Welfare, Division of Behavioral Health -- August 2021

    This Region 10 Opioid Summit is an opportunity for professionals from Alaska, Idaho, Oregon, Washington, Indian Nations, urban Indian health programs and recognized American Indian organizations to meet, learn what others are doing to address the opioid crisis and form new partnerships. Continuing Education Units (CEU) will also be offered to attendees.

    Virtual, August 3-5, 2021

    Alaska, Idaho, Oregon, Washington, Indian Nations, urban Indian health programs, recognized American Indian organizations

    The Idaho Department of Health and Welfare, Division of Behavioral Health covered the registration fee for all Idahoans.

    For more information visit http://region10opioidsummit.org/registration-2/.

    Using the Power of Group: An Experiential Training for Group Facilitators, Northwest ATTC Network -- September 2021

    In two half-day workshops, attendees will review core group concepts and learn ways to use this knowledge to enhance your group members’ experiences. A unique opportunity for attendees is to participate in an experiential group during the training to gain first-hand experience of what it is like to be a member of a virtual group.

    September 15 and September 22, 2021

    For more information visit https://www3.thedatabank.com/dpg/423/personal2.asp?formid=nwmeet&c=20210809153515949306.

    Previous Trainings and Meetings

    2021 Training Session Information

    Crisis Prevention Institute (CPI): Verbal Intervention Training -- Multiple Dates 2021

    Crisis Intervention services are available 24/7 and provide face-to-face intervention for members experiencing a mental health crisis. Crisis Intervention is provided in the location where the crisis is occurring. Crisis Intervention addresses the immediate safety and well-being of the member, family and community. Crisis Intervention assesses, intervenes and coordinates with the member’s current behavioral health provider and/or provides referrals to behavioral health and/or emergency services.

    Up to two providers at any combination of license level (i.e., two CPI-certified paraprofessionals, two master’s level clinicians, one CPI-certified paraprofessional and one Ph.D., etc.) may bill simultaneously for providing Crisis Intervention to a member.

    Optum Idaho offers Crisis Prevention Institute (CPI) Verbal Intervention training and certification at no cost to all in-network providers. These trainings are offered in a blended learning environment with on-demand training modules via Optum Idaho Relias Learning prior to a live (webinar) certification. 

    DateTimeLocationTopic
    1/20/20212-4 p.m. MTWebinarCPI Refresher
    2/18/20219 a.m. - 1 p.m. MTWebinarCPI Foundation
    3/24/20212-4 p.m. MTWebinarCPI Refresher
    4/21/20219 a.m. - 1 p.m. MTWebinarCPI Foundation
    5/19/20212-4 p.m. MTWebinarCPI Refresher
    6/23/20219 a.m. - 1 p.m. MTWebinarCPI Foundation
    7/21/20212-4 p.m. MTWebinarCPI Refresher

    Mental Health in Schools (MHS) -- Multiple Dates 2021

    Interconnected Systems Framework: Connecting the Dots of Mental Health in the Schools is a free three-part series specifically geared for providers in Idaho who are interested in delivering mental health services within a school setting. The three-part series includes three Optum Idaho Relias Learning modules each accompanied by a live, virtual session.

    To request a printed copy of “A Toolkit for Behavioral and Mental Health Services in Idaho Schools” email mhsidaho@optum.com.

    DateLocationLearning TopicPresenter
    2/23/2021 and 2/25/2021WebinarThe Impact of Behavior in SchoolsDr. Katie Azevedo
    3/23/2021 and 3/25/2021WebinarMulti-tiered System of Support (MTSS) and Positive Behavioral Interventions and Supports (PBIS) DefinedDr. Katie Azevedo
    4/1/2021WebinarInterconnected Systems Framework (ISF): Interconnecting School Mental Health and Positive Behavioral Interventions and Supports (PBIS)Dr. Katie Azevedo

    Motivational Interviewing (MI) for Individual Service Planning (ISP), Northwest ATTC Network -- July 2021

    Using Motivational Interviewing (MI) in Individual Service Planning is a (virtual) workshop designed to increase providers capacity to deliver evidence-based practice, especially when treating youth who have SUDs. This workshop will explore the value of having an individual service plan (ISP) and build upon foundational MI skills and apply them to service planning.

    This one-day virtual training is for individuals who have attended an introductory course in Motivational Interviewing (MI). Participants will have a number of opportunities to practice skills development through interactive group exercises. MI principles and general guidelines for service planning will be reviewed, and participants will be guided to be able to demonstrate ways to use MI to meet the requirements and practice constructing an individual service plan.

    July 20, 2021 for Idaho providers only.

    For more information visit https://attcnetwork.org/.

    Provider Meet and Greet -- Multiple Dates 2021

    January 28, 2021

    Whether you missed it or would just like to see it again, the January 2021 Provider Meet and Greet recording is available on demand.

    May 20, 2021

    May 20 2021 Optum Idaho Provider Virtual Meet and Greet Session on Therapeutic After School and Summer Program (TASSP) - Optum Enterprise Video On Demand (uhc.com)

    This is a recording of the May 20, 2021 Optum Idaho Behavioral Health Plan network providers meet and greet meeting, which featured a presentation on new resources for providers to add Therapeutic After School and Summer Programs (TASSP) to their practice to support Idaho members. These programs include qualified behavioral health professionals who work in collaboration with community professionals in order to meet each child’s behavioral, emotional and psychosocial goals as outlined on their treatment plan. For more information, email optum.idaho.tassp@optum.com.

    Nov. 18, 2021

    Nov. 18, 2021 Optum Idaho Virtual Meet and Greet Session on Health Disparities for the LBGTQIA+ Community    

    This is a recording of Optum Idaho Behavioral Medical Director Julie Wood, M.D. and general adult psychiatrist, hosting our Fall 2021 Provider Meet & Greet. Dr. Wood shared detailed information about health disparities for the LGBTQIA+ population, discussed a related case history and provided available resources. 

    Recovery Coaching Training, Recovery Idaho -- July 2021

    Course attendees need to have two years of sobriety. Cost of training was $75.00 for 30 hours of Core and 16 hours of Ethics.

    July 26 – 31, 2021 in Twin Falls, Idaho

    Recovery Oriented System of Care (ROSC) Equity Summit, Northwest ATTC Network -- June 2021

    A three-day interactive summit designed for behavioral health systems and stakeholders to address and navigate the complexities of addressing race equity and the intersection of recovery-oriented systems of care. Participants will leave with an increased understanding of equity and the root causes of behavioral health disparities. It will offer health administrators, organizational leaders and community stakeholders a clear, practical framework for addressing inequities at the individual, system, and community levels.

    July 15 – 17, 2021

    For more information visit https://attcnetwork.org/.

    Therapeutic After School and Summer Program (TASSP) -- Multiple Dates 2021

    Therapeutic After-School and Summer Programs (TASSP) are structured programs which consist of a range of individualized therapeutic, recreational and socialization activities for youth. These individual and group therapeutic experiences assist youth in developing social, communication, behavior and basic living skills, as well as psychosocial and problem-solving skills.

    Therapeutic After School and Summer Programs (TASSP) are a collaboration between provider agencies, community-based organizations, professionals and/or other entities. The informational session will explain the goal of TASSP, how to create TASSP programs and services, and new resources for providers to provide structured treatment services during afterschool, summer or out of school time.

    DateTime Location
    6/22/202111 a.m. - 12 p.m. MTWebinar
    7/13/202111 a.m. - 12 p.m. MTWebinar
    8/24/202111 a.m. - 12 p.m. MTWebinar

    Youth Support -- Multiple Dates 2021

    Optum is providing another opportunity to obtain the Youth Support (YS) endorsement training. If you are interested in providing this service, we encourage you to participate, as you must have your YS endorsement to render this service to members. As a reminder, a YS provider must have an existing Peer Support Certification. Youth Support endorsement is Optum Idaho-issued and only valid within Idaho Medicaid.

    Live webinars are scheduled from 10 a.m. – 1:30 p.m. MT. Participants need to attend all four half days of training plus a required technology check.

    Completion of an enrollment form is required.

    DateTimeLocation
    January 26-29, 202110 a.m. - 1:30 p.m. MTWebinar
    August 10-13, 202110 a.m. - 1:30 p.m. MTWebinar
    2020 Training Session Information

    Compassion Fatigue and the Behavioral Health Workforce, ATTC Network -- Multiple Dates 2020

    This five-part Curriculum Infusion Package (CIP) on Compassion Fatigue and the Behavioral Health Workforce was developed in 2020 by the Pacific Southwest Addiction Technology Transfer Center (PSATTC). Part 1 provides a brief overview of the behavioral health workforce and associated shortages, and introduces the demands on the workforce. Part 2 focuses on compassion fatigue and secondary traumatic stress. Part 3 provides a brief overview of how organizations can help individuals avoid experiencing burnout. Part 4 focuses on actions that behavioral health professionals can take to prevent compassion fatigue. Part 5 focuses on self-care as an ethical duty in order to manage compassion fatigue.

    For more information on ATTC Pandemic Response Resources, click here

    COVID-19: ECHO Idaho Training Opportunities -- Multiple Dates 2020

    Led by a rotating panel of experts, ECHO Idaho helps participants learn best practices for responding to the COVID-19 pandemic in Idaho. Connect with colleagues from around the state to ask questions and learn best practices from experts in the field.

    Two sessions each week: Tuesdays 12-1 p.m. MT, Fridays 1-2 p.m. MT

    Please register at ECHO Idaho for the ongoing sessions.

    For more information, visit https://www.uidaho.edu/academics/wwami/echo/covid-19.

    COVID-19: Relias Training Courses for Healthcare Professionals and Individuals

    Relias is offering a free webinar series to help healthcare professionals and individuals understand, prepare for, and prevent the spread of the novel Coronavirus (COVID-19).

    Topics include:

    • Understanding Coronavirus and How to Keep You and Yours Safe
    • Actions Home Health Clinicians Can Take to Prevent the Spread of COVID-19... and more
       

    Visit Relias for more information and to register.

    The below free healthcare and infection control courses can help ensure that you and your practice are up to date on your pandemic preparedness and infection prevention protocols and are doing your part to control and prevent the spread of COVID-19.

    Available courses include:

    • Hand Hygiene: The Basics
    • Infection Control: The Basics
    • Infection Control for Healthcare Professionals
    • Transmission-based Precautions
    • Preparing for Pandemic Influenza... and more


    Visit Relias for more information and to register. 

    COVID-19: Various Webinars and Resources -- Recorded Webinars

    For the general public, the mental health effects of COVID-19 are as important to address as are the physical health effects. And for the one in five who already have mental health conditions – or the one in two who are at risk of developing them – we need to take personal, professional and policy measures now to address them. To aid individuals and communities during this time, MHA has compiled a range of resources and information for mental health providers, parents and community members.

    Webinars and Resources:


    COVID-19: SMI Advisor -- an APA and SAMHSA Initiative -- Recorded Webinars

    Recorded Webinars on COVID-19 can be viewed by visiting https://smiadviser.org/.
     

    Some COVID-19 topics include:

    • Managing the Mental Health Effects of COVID-19
    • Telepsychiatry in the Era of COVID-19


    Crisis Prevention Institute (CPI) Nonviolent Crisis Intervention Training -- Multiple Dates 2020

    Optum offers CPI’s Nonviolent Crisis Intervention training and certification at no cost to all in-network providers. Bachelor's level paraprofessionals are required to have a CPI Nonviolent Crisis Intervention certification in order to bill crisis services (Crisis Intervention or Crisis Response). Bachelor's level paraprofessionals working in a Crisis Center are also required to have certification in Nonviolent Crisis Intervention. Master's level clinicians are not required to obtain the CPI certification to bill for crisis services, but may choose to become certified through Optum at no cost.

    Nonviolent Crisis Intervention training is offered in a blended learning format, which means that there are two parts to the training consisting of online modules completed prior to an in-person certification. Participants must complete the online modules on Relias before the in-person certification.

    RegionDateTimeLocation
    61/24/20209 a.m. - 1 p.m. MTHampton Inn, 151 Vista Drive, Pocatello, ID 83201
    41/27/20209 a.m. - 1 p.m. MTHoliday Inn, 2970 W Elder Street, Boise, ID 83705
    52/6/20209 a.m. - 1 p.m. MTCrisis Center of South Central Idaho, 570 Shoup Avenue W, Twin Falls, ID 83301
    12/11/202012-4 p.m. PTHoliday Inn Express, 2300 W Seltice Way, Coeur d'Alene, ID 83814

    *Do not register directly with CPI. Providers who receive the training and certification directly from CPI cannot be reimbursed by Optum for certification costs. Providers who have already been certified directly through CPI are not required to re-take the course through Optum, though this training can be used to renew an existing certification. Please email optum.idaho.education@optum.com for any questions about CPI certification.

    Medicaid Expansion: What Providers Need to Know -- Recorded Webinar

    This pre-recorded webinar is designed to assist you in supporting your clients as we expand Medicaid coverage in Idaho. The webinar, hosted by Senior Clinical Trainer at Optum Idaho, Rina Lingelbach, provides an overview of Medicaid Expansion eligibility, enrollment and steps to access services. The goal is to help orient providers with the changes that are happening, the transitions that can be expected, and the Medicaid Expansion resources that are available for a variety of questions and needs. Please keep in mind that this is only an overview. Further information can be obtained from the resources provided throughout and at the end of this webinar.

    Medicaid Expansion: What Providers Need to Know Recorded Webinar

    In order to access the recorded webinar, you will need an active Optum Idaho Relias account.

    Medication Assisted Treatment (MAT), ECHO Idaho -- September 2020

    Earn your MAT Waiver to prescribe and dispense buprenorphine in this two-part training:

    • Live four-hour seminar using video conferencing
    • Online modules you complete on your own


    Join with Zoom from anywhere! Participants must be able to join using a webcam on Tuesday, September 22, 2020, from 12:30-5 p.m. MT.

    The training, led by Dr. Magni Hamso and Dr. Todd Palmer, is for physicians, nurse practitioners, physician assistants and anyone interested in auditing the training.

    Both portions of the training are free and approved for CME credits. Physicians who complete the training qualify for the waiver to prescribe and dispense buprenorphine. Nurse practitioners, certified nurse midwives, clinical nurse specialists, certified registered nurse anesthetists and physicians assistants will also qualify for the waiver after an additional 16 hours of training.

    Optum Supports and Services Manager (OSSM) -- Multiple Dates 2020

    Optum Supports and Services Manager (OSSM) is the platform used by Targeted Care Coordinators (TCCs) to submit person-centered service plans (PCSPs) to Optum for review of compliance to the Code of Federal Regulations (CFR).

    Optum has scheduled some monthly calls for TCCs for any questions about OSSM or the PCSP form. These calls will not have a structured agenda, but rather allow for any open-ended discussion with the Optum PCSP team.

    If you have PCSP or OSSM questions that cannot wait for the monthly meeting, please contact Optum by emailing optum.idaho.pcsp@optum.com or calling 1-855-202-0983, option 1. If there are other questions that do not specifically relate to the PCSP form or OSSM, please contact your Provider Relations Advocate.

    DateTimeLocation
    1/6/20202-3 p.m. MTWebinar
    2/4/202011 a.m. - 12 p.m. MTWebinar
    3/5/202010-11 a.m. MTWebinar
    4/7/2020 (cancelled)11 a.m. - 12 p.m. MTWebinar
    5/5/2020 (cancelled)9-10 a.m. MTWebinar

    Person-Centered Thinking Training -- Multiple Dates 2020

    Optum and The Institute for Person-Centered Practices are excited to offer brand new Person-Centered Thinking training opportunities. At the core of Person-Centered Thinking (PCT) is the notion that treating others with dignity and respect will empower them to set and reach their own personal goals. You can expect to learn the latest techniques and application in Person-Centered Thinking that will allow you to add value to client interaction.  

    Any provider working with a client population within the Optum network, regardless of education level or licensure, is invited to benefit from the Person-Centered Thinking training course as a means of increasing skill level that increases patient decision making and empowerment.

    The training in PCT consists of two parts:
    1.  Optum Idaho Person-Centered Thinking online training modules on Relias
    The purpose of the Person-Centered Thinking training modules is to orient you – whether you are a provider, supervisor, or staff of various roles -- to the person-centered thinking philosophy that supports the delivery of person-centered care.

    2.  A two-day live webinar learning intensive
    We invite you to join us for this one-of-a-kind live webinar training experience -- two full days of learning and practicing how to use a variety of person-centered tools to discover information leading to plans that support a person to have a better life as they define it.

    DateTimeLocation
    9/29/2020 and 9/30/20209 a.m. - 5 p.m. MTWebinar
    11/10/2020 and 11/11/20209 a.m. - 5 p.m. MTWebinar

    CEUs available
    CEUs for both the online modules and live webinar training are approved by the National Association of Social Workers-Idaho Chapter, and by the Idaho Licensing Board of Professional Counselors and Marriage and Family Therapists. Other professionals are invited to contact their board and verify that their continuing education plans meet their board’s requirements.

    Program & Network Integrity (PNI): Fraud, Waste and Abuse -- September 2020

    At Optum Idaho, we are committed to ensuring the integrity of the behavioral health care system of Idaho. To help maintain integrity of our providers and agencies, we are offering comprehensive training in Program and Network Integrity for all providers in the network to understand and prevent potential fraud, waste and abuse in behavioral health services.

    As a provider of services to Medicaid-eligible members and a vital part of the effort to prevent non-compliance and possible fraud, waste and abuse, you are invited to attend our upcoming training. Upon attending this training, you will leave with a thorough understanding of various topics important in helping to maintain program and network integrity and prevent potential issues in fraud, waste and abuse, including:

    • Current trends -- what we are doing right in Idaho
    • Ins and outs of the audit review process, including common audit findings
    • How to avoid common errors
    • How to file corrected claims or void claims
    • Ongoing resources for you as a provider


    We will be sending you a handout to supplement the training that is presented during the webinar. Please provide your mailing address to us by clicking here

    If you are unable to attend one of the training sessions, an on-demand recording of the training will be posted our our Relias e-learning platform within 72 hours of the live sessions.

    DateTimeLocation
    9/22/20206-7:30 p.m. MTWebinar
    9/24/202012-1:30 p.m. MTWebinar

    Rx Drug Abuse and Heroin Summit -- April 2020

    In lieu of an in-person event this year, Rx Summit will take place as a virtual experience – full of video content, live streaming with Q&A sessions. This virtual event will be held during the originally scheduled dates of April 14-16. To learn more, visit www.rx-summit.com.

    Telehealth: Addiction Technology Transfer Center (ATTC) Network Trainings -- Multiple Resources

    The Addiction Technology Transfer Center (ATTC) Network, the Center for Excellence on Protected Health Information (CoE-PHI), the National Consortium of Telehealth Resource Centers, and the Center for the Application of Substance Abuse Technologies (CASAT) at the University of Nevada - Reno (UNR) are facilitating a FREE, national online discussion and resource sharing opportunity for substance use disorder (SUD) treatment providers and peer support specialists faced with transitioning their services to the use of telephone and videoconferencing methods in response to COVID-19 social distancing guidelines.

    Click here for more information on ATTC's Telehealth Learning Series.

    For more information on ATTC Pandemic Response Resources, click here.

    Telehealth: ECHO Idaho -- Recorded Webinar

    Learn from subject matter experts in Idaho as they discuss using telehealth to treat behavioral health in the time of COVID-19. This webinar includes discussion on regulatory changes in Idaho, clinical best practices and confidentiality concerns, among other topics.

    Telebehavioral Health in the Time of COVID-19 Recorded Webinar

    Telehealth: Mental Health America (MHA) National Webinars, Live Events, and Workshops -- Multiple Webinars

    For the general public, the mental health effects of COVID-19 are as important to address as are the physical health effects. And for the one in five who already have mental health conditions – or the one in two who are at risk of developing them – we need to take personal, professional and policy measures now to address them. To aid individuals and communities during this time, MHA has compiled a range of resources and information for mental health providers, parents and community members.

    MHS is hosting Telehealth Learning and Consultation (TLC) Tuesdays. 

    DateTimeLocationTopic
    4/21/202011 a.m. - 12 p.m. ETWebinarTelehealth with Children and Adolescents
    4/28/202011 a.m. - 12 p.m. ETWebinarTelehealth Troubleshooting

    More information is available at https://mhanational.org/covid19##WebinarsLiveEventsWorkshops

    Telehealth: National Council for Behavioral Health -- Recorded Webinars

    Engaging Children and Youth in Telehealth

    As telehealth and telemedicine become a normal part of our day-to-day life, we’re learning tips and tricks for making virtual sessions more interactive and effective. However, engaging children and youth virtually can require different skills and techniques to ensure a supportive and productive session. This conversation, coming up on Tuesday, May 12 from 3-4 p.m. ET, will build on the previous session focused on children, youth and families. The National Council for Behavioral Health hopes that you can join them to discuss best practices and strategies for delivering telehealth services to youth.

    Leveraging Peer Support Skills in COVID-19

    During COVID-19, the lived experience and unique skill sets of peer support workers have been critical in supporting outreach and recovery to the most vulnerable. Join the National Council for Behavioral Health for two sessions focused on peer support workers. During these sessions, the National Council for Behavioral Health invites you to share how you’re engaging and supporting individuals and wants to learn how they can support and advocate for you and your peer support team to safely engage in the COVID-19 response.

    Visit the National Council for Behavioral Health for more information and additional resources.

    Telehealth: Northwest Regional Telehealth Resource Center (NRTRC) TAO Virtual Conference -- April 2020

    The 2020 NRTRC conference will be held virtually in 2020. The conference is titled “Telehealth 20/20: New Perspectives, Innovation Insights and Expanded Vision of Care Delivery.”

    NRTRC has 20 presentations to meet a range of interests and needs. Attend the full conference or pick and choose the sessions most relevant to you.

    Registration is FREE and More information is available at https://nrtrc.org/

    Telehealth: Relias Training Courses -- Multiple e-Learning Courses

    This telehealth series covers the use of electronic information and telecommunications technologies to support long-distance clinical health care, patient and professional health-related education, public health and health administration.

    Five modules cover the following topics:

    • Telephone Triage: Informing nurses about the growing specialty of telephone triage nursing.
    • Telemedicine: Virtual Visits with Patients: This module providers healthcare providers with information about telemedicine, including types of telemedicine, clinical us-age and supporting technologies.
    • Best Practices for Developing Telehealth: Discusses various modalities of telehealth treatment and most effective approaches.
    • Implementation Guidelines for Telehealth Practitioners: Discusses the logistical elements of implementing a telehealth program into clinical practice and determining readiness in getting started.
    • Telehealth in Clinical Practice: Gain knowledge of using telehealth technologies for behavioral health services, including potential advantages and challenges.


    Visit Relias for more information and to register.

    Telemental Health (TMH) Live Q & A Sessions -- March 2020

    As indicated in the Idaho Department of Health and Welfare communications from March 16 and March 18, providers may temporarily offer services via Telemental Health (TMH) until further notice. In these live Q&A sessions, we are here to answer any questions you may have about offering services via TMH or telephonically.
     

    DateTimeLocation
    3/20/202012 p.m. MTWebinar
    3/24/202012 p.m. MTWebinar
    2019 Training Session Information

    Child and Adolescent Needs and Strengths (CANS) -- Multiple Dates 2019

    The CANS is the State-approved functional assessment tool required by July 1, 2019. Optum is offering a series of three separate in-person CANS trainings at four locations throughout the state facilitated by the Praed Foundation. Providers may opt to attend one or all of the available classes based on their interest. The courses do not replace certification, but are designed to support providers who intend to become CANS certified. Network providers will need to be CANS certified and registered within ICANS by June 30, 2019.

    To register, click on the location desired. The registration page will open in a new window.

    CANS Certification
    Description: An overview of the CANS. Designed for providers seeking to become CANS certified. This program has been approved for 5 hours at BSW level, 5 hours at MSW level and/or 5 hours at the MSW-Clinical level by the National Association of Social Workers-Idaho Chapter, and may be applied toward the continuing education requirements for social work license renewal.*
     

    RegionDateTimeLocation
    41/22/20199 a.m. - 4 p.m. MTBoise
    32/4/20199 a.m. - 4 p.m. MTNampa
    72/19/20199 a.m. - 4 p.m. MTIdaho Falls
    13/4/20199 a.m. - 4 p.m. MTCoeur d'Alene

    CANS Booster
    Description: A more in-depth look at the CANS. Designed for providers who have previously taken CANS trainings. This program has been approved for 2.75 hours at BSW level, 2.75 hours at MSW level and/or 2.75 hours at the MSW-Clinical level by the National Association of Social Workers-Idaho Chapter, and may be applied toward the continuing education requirements for social work license renewal.*

    RegionDateTimeLocation
    41/23/20191-5 p.m. MTBoise
    32/5/20191-5 p.m. MTNampa
    72/20/20191-5 p.m. MTIdaho Falls
    13/5/20191-5 p.m. MTCoeur d'Alene

    CANS in Practice
    Description: Designed for providers seeking guidance on adopting the CANS into their daily practice. This program has been approved for 5 hours at BSW level, 5 hours at MSW level and/or 5 hours at the MSW-Clinical level by the National Association of Social Workers-Idaho Chapter, and may be applied toward the continuing education requirements for social work license renewal.*

    RegionDateTimeLocation
    41/24/20199 a.m. - 4 p.m. MTBoise
    32/6/20199 a.m. - 4 p.m. MTNampa
    72/21/20199 a.m. - 4 p.m. MTIdaho Falls
    13/6/20199 a.m. - 4 p.m. PTCoeur d'Alene

    *CEU preapproval applies to Nampa, Idaho Falls, and Coeur d'Alene sessions.

    CANS General Certification: TCOM Pre-Conference -- April 2019

    Providers who have not participated in the in-person Child and Adolescent Needs and Strengths (CANS) workshops have one last chance to attend before the July 1, 2019, CANS requirement date! The CANS functional assessment tool is the state-approved assessment tool for children receiving Medicaid behavioral health services starting July 1, 2019. Optum Idaho is offering two FREE in-person CANS General Certification Training Workshops in Boise, Idaho on April 29 & 30, 2019. The Praed Foundation is facilitating this workshop as part of the TCOM pre-conference.

    The training will cover the CANS and its purpose, the role of structured assessments, preparation for the on-line certification test and a brief overview of the connection between CANS and treatment planning. The course does not replace certification, but is designed to support providers who intend to become CANS certified through the on-line CANS certification test through Praed. Network providers who serve children will need to be CANS certified and registered within ICANS by June 30, 2019. This training is open to all levels of Optum network providers.

    These trainings are FREE and in-person. 

    DateTimeLocation
    4/29/20199 a.m. - 4 p.m. MTHoliday Inn Express and Suites, Boise Airport, Nez Perce Room, 3050 S. Shoshone, Boise, ID 83705
    4/30/2019 (FULL)9 a.m. - 4 p.m. MTRed Lion Boise Downtowner, Selway/Sawtooth Room, 1800 Fairview Ave., Boise, ID 83702

    Crisis Prevention Institute (CPI) Nonviolent Crisis Intervention Training -- Multiple Dates 2019

    Optum will offer CPI’s Nonviolent Crisis Intervention training and certification at no cost to all in-network providers throughout 2019. This training is offered in a blended learning format, with the training modules completed on-demand via the Relias e-learning platform prior to an in-person certification. The course is available now on Relias.

    Participants must complete the online modules before the in-person certification. The deadline for bachelor’s level paraprofessionals to complete the online modules and the in-person certification is April 1, 2019.
     

    RegionDateTimeLocation
    72/25/20191 p.m. MTHilton Garden Inn, 700 Lindsay Boulevard, Idaho Falls, ID 83402
    12/26/20198 a.m. PTBest Western Edgewater Resort, 56 Bridge Street, Sandpoint, ID 83864
    52/28/20199 a.m. MTJerome Country Club, 649 Golf Course Road, Jerome, ID 83338
    23/1/20191 p.m. PTBest Western University Inn, 1516 West Pullman Road, Moscow, ID 83843
    53/5/20191 p.m. MTBest Western Inn & Convention Center, 800 N. Overland Avenue, Burley, ID 83318
    43/5/20191 p.m. MTHoliday Inn, 2970 West Elder Street, Boise, ID 83705
    63/6/20191 p.m. MTHampton Inn & Suites, 151 Vista Drive, Pocatello, ID 83201
    73/7/20198 a.m. MTHilton Garden Inn, 700 Lindsay Boulevard, Idaho Falls, ID 83402
    43/8/20191 p.m. MTOxford Inn & Suites, 1426 S. Entertainment Avenue, Boise, ID 83709
    23/11/20191 p.m. PTClearwater River Casino, 17500 Nez Perce Road, Lewiston, ID 83501
    63/12/20191 p.m. MTHampton Inn & Suites, 151 Vista Drive, Pocatello, ID 83201
    33/12/20198 a.m. MTHampton Inn & Suites, 5750 E. Franklin Road, Nampa, ID 83687
    13/19/20191 p.m. PTRed Lion Templin's on the River, 414 E. 1st Street, Post Falls, ID 83854
    33/20/20191 p.m. MTClarion Inn, 1249 Tapadera Avenue, Ontario, OR 97914

    Optum Supports and Services Manager (OSSM) -- December 2019

    Optum Supports and Services Manager (OSSM) is the platform used by Targeted Care Coordinators (TCCs) to submit person-centered service plans (PCSPs) to Optum for review of compliance to the Code of Federal Regulations (CFR).

    Optum has scheduled some monthly calls for TCCs for any questions about OSSM or the PCSP form. These calls will not have a structured agenda, but rather allow for any open-ended discussion with the Optum PCSP team.

    If you have PCSP or OSSM questions that cannot wait for the monthly meeting, please contact Optum by emailing optum.idaho.pcsp@optum.com or calling 1-855-202-0983, option 1. If there are other questions that do not specifically relate to the PCSP form or OSSM, please contact your Provider Relations Advocate.

    DateTimeLocation
    12/4/20191-2 p.m. MTWebinar

    YES Navigation Series Part 3: Optum's Level of Care Guidelines, Fee Schedule and Provider Manual -- March 2019

    The YES Navigation Series reviews information from Optum’s Level of Care Guidelines, Fee Schedule, and Provider Manual. The trainings are beneficial for agency owners, managers, clinicians, paraprofessionals, and billing & administrative staff.

    YES Navigation Series – Part 3 Training is offered via two live webinars in March 2019. This training outlines how the individual YES services work within the YES System of Care. The training provides an overview of services being enhanced on April 1, 2019, as well as information on future service implementations. The webinars include time for a live Question & Answer session. 

    Please join us for one of the dates and times listed below by registering for the session that works best for you. 

    DateTimeLocation
    3/28/20198:30-10 a.m. MTWebinar
    3/29/201910-11:30 a.m. MTWebinar

    YES Navigation Series Part 4: Regional Training and Targeted Care Coordination Toolkit Training -- May 2019

    Please join us for this two-part in-person training opportunity. Providers may attend one or both of these trainings.

    The YES Navigation Series – Part 4 will be from 10:30 a.m. to 12 p.m. and outlines how the individual YES services work within the YES System of Care. The training also provides an overview of services that were updated on April 1, 2019 and an overview of Targeted Care Coordination rolling out June 1, 2019.

    The Targeted Care Coordination (TCC) Toolkit Training will be from 12 p.m. to 2 p.m. and outlines TCC tasks throughout the Child and Family Team process, TCC components, and TCC Toolkit documents. Bachelor level or higher providers, or Certified Case Managers (CCM) with the Commission for Case Manager Certification (CCMC) who would like to become Targeted Care Coordinators are required to participate in Toolkit training along with the Optum Idaho Endorsement: General Foundation (on Relias) before implementing the service which goes live June 1, 2019. This is phase one of a two-phased training for TCC.

    Lunch will be served (11:30 a.m. to 12:00 p.m.) and a panel of Optum Clinical and Network subject matter experts will be on hand to answer questions.

    RegionDateTimeLocation
    35/13/201910:30 a.m. - 2 p.m. MTSouthwest District Health, 13307 Miami Lane, Caldwell, ID 83607
    15/15/201910:30 a.m. - 2 p.m. PTRed Lion, 414 E. 1st Avenue, Post Falls, ID 83854
    25/16/201910:30 a.m. - 2 p.m. MTClearwater River Casino, 17500 Nez Percen Road, Lewiston, ID 83501
    45/20/201910:30 a.m. - 2 p.m. MTRiverside Hotel, 2900 W. Chinden Boulevard, Boise, ID 83714
    55/21/201910:30 a.m. - 2 p.m. MTHilton Garden Inn, 1741 Harrion Street N., Twin Falls, ID 83301
    75/22/201910:30 a.m. - 2 p.m. MTHilton Garden Inn, 700 Lindsay Boulevard, Idaho Falls, ID 83402
    65/23/201910:30 a.m. - 2 p.m. MTRed Lion Pocatello, 1555 Pocatello Creek Road, Pocatello, ID 83201

    Youth Support Training -- Multiple Dates 2019

    Provider Requirements - All of the following are required for participation in this training:

    • Minimum of a high school diploma (or equivalent)
    • Current Peer Support Certification
    • Lived experience with a SED diagnosis and/or Substance Use Disorder as a youth or adolescent
    • Has been in recovery for a minimum of one year
       

    It is recommended that providers of this service are between 21-30 years of age.

    Youth Support Training
    This in-person training is an intensive all-day training that includes exploration of safe sharing of lived experience as a youth or adolescent with a SED diagnosis and/or Substance Use Disorder, and how shared experience can be used to build mutuality and connection. The online Youth Support training modules are a prerequisite to the in-person Youth Support training.  The successful completion of the online modules and the in-person training will provide a Youth Support Endorsement for qualified individuals only. This training is limited to 30 participants at each location.

    This training will cover the following topics:

    • Roles and responsibilities of the youth support provider
    • Youth support skills and core competencies
    • Engaging youth and empowering youth voice
    • Strategic use of storytelling
    • Working with families, teams, providers and system partners
    • Youth support provided in groups

     

    RegionDateTimeLocation
    7 (FULL)7/30/20198:45 a.m. - 4:15 p.m. MTHilton Garden Inn, 700 Lindsay Boulevard, Idaho Falls, ID 83402
    18/15/20198:45 a.m. - 4:15 p.m. PTBest Western Plus, 506 Appleway Avenue, Coeur d'Alene, ID 83814
    4 (FULL)8/21/20198:45 a.m. - 4:15 p.m. MTHilton Garden Inn, 7699 W Spectrum Street, Boise, ID 83709

    Youth Support Community Engagement/Education Events -- Multiple Dates 2019

    The purpose of this training is to educate members, families, providers and other community stakeholders about Youth Support. These events are not required to obtain the Youth Support Endorsement but may be beneficial to agency owners and/or supervisors. These events are limited to 60 attendees.

    RegionDateTimeLocation
    77/29/20198:45 a.m. - 4:15 p.m. MTHilton Garden Inn, 700 Lindsay Boulevard, Idaho Falls, ID 83402
    18/14/20198:45 a.m. - 4:15 p.m. PTBest Western Plus, 506 Appleway Avenue, Coeur d'Alene, ID 83814
    48/20/20198:45 a.m. - 4:15 p.m. MTHilton Garden Inn, 7699 W Spectrum Street, Boise, ID 83709
    2018 Training Session Information

    Children & Adolescent with Disruptive Behavior Disorder -- Multiple Dates 2018

    Optum Idaho is excited to announce a series of evidence-based practice webinars and e-learning modules for providers working with children and adolescents with disruptive behavior disorder in partnership with the Resource for Advancing Children’s Health (REACH) Institute. Optum Idaho is partnering with the REACH Institute to offer access to the best, evidence-based therapies to improve the behavioral health of children and adolescents in the State of Idaho.

    The CE* based education courses will be offered in a six part webinar series starting in October 2018 conducted by a panel of distinguished REACH National Experts. The trainings will be structured around understanding and assessing disruptive behavior disorder as well as teaching skills to parents, children and adolescents. The webinars and e-learning courses will be targeted to both Master’s level clinicians and certified paraprofessionals teaming together to work within the family system as defined by the member. The primary mission of REACH is to ensure that the most effective, scientifically-proven mental health care reaches all children and families.
     

    DateTimeLocationLearning TopicPresenter
    10/10/201812-1 p.m. MTWebinarUnderstanding Disruptive Behavior DisordersJohn Lochman, Ph.D.
    10/17/201812-1 p.m. MTWebinarAssessing Disruptive BehaviorLisa Hunter-Romanelli, Ph.D.
    10/23/201812-1 p.m. MTWebinarTeaching Skills to Support Child Clients with Disruptive Behavior DisordersJohn Lochman, Ph.D.
    10/31/201812-1 p.m. MTWebinarTeaching Skills to Support Adolescent Clients with Disruptive Behavior DisorderJohn Lochman, Ph.D.
    11/7/201812-1 p.m. MTWebinarTeaching Skills to Support Parents with Disruptive ChildrenEliot Goldman, Ph.D.
    11/14/201812-1 p.m. MTWebinarTeaching Skills to Support Parents with Disruptive AdolescentsEliot Goldman, Ph.D.

    *Please Note: The Skills Building: Children & Adolescents with Disruptive Behavior Disorder is a continuing education series and is meant to be taken in full. In order to receive the full 6 hours of continuing education credit, participants must complete all webinars in the series. If, for some reason, you cannot attend all webinars, you will receive CE hours only for the webinars attended. Certificates will be issued within one week of the final webinar in the series (by 11/21/18).

    If a participant or potential participant in any of the Skills Building: Children & Adolescents with Disruptive Behavior Disorder webinars would like to express a concern about his/her experience with the REACH Institute (the developer of these webinars), he/she may call or email Lisa Hunter Romanelli, Ph.D. at 646-603-6891 or lisa@thereachinstitute.org.  Although we do not guarantee a particular outcome, the individual can expect us to consider the complaint, make any necessary decisions, and respond within 2 weeks.

    Skills Building: Children & Adolescents with Disruptive Behavior Disorder has been approved by NBCC for NBCC credit. The REACH Institute is solely responsible for all aspects of the program. NBCC Approval No. SP-3153.

    Presenters:

    Eliot Goldman, Ph.D.

    Dr. Goldman is a Research Scientist for the Mental Health Innovation Lab at the New York City Department of Health and Mental Hygiene and Assistant Professor at Columbia University. He has extensive experience as a workshop leader, supervisor and consultant to child clinicians. He has been involved in several projects as a senior consultant, program coordinator and/or trainer in disseminating evidence based treatments to community clinicians. He is a co-author of REACH’s Disruptive Behavior Disorders Intervention Manual.

    John E. Lochman, Ph.D., ABPP

    Dr. Lochman, is a Professor and Doddridge Saxon Chairholder in Clinical Psychology at The University of Alabama, where he also directs the Center for Prevention of Youth Problem Behavior (CPYBP). He received the 2011 Distinguished Career Award from the Clinical Child and Adolescent Psychology Division of the American Psychological Association.

    Lisa Hunter Romanelli, Ph.D.

    Dr. Hunter Romanelli is REACH’s Executive Director and a practicing clinical child psychologist with expertise in cognitive behavioral therapy. Prior to joining REACH in 2007, she worked at Columbia University College of Physicians and Surgeons as an Assistant Professor of Clinical Psychology in Psychiatry and Director of School-Based Mental Health Programs at the Center for the Advancement of Children’s Mental Health.

    Children's Skills Building/CBRS -- May 2018

    In collaboration with the Psychiatric Rehabilitation Association (PRA), Optum provided a training on Children’s Skills Building/CBRS on May 15 and 17.

    Skills Building is a service that focuses on members’ identified strengths and functional needs. Specifically, Skills Building is behavioral, social, communication, rehabilitation, and/or basic living skills training designed to build a Member’s competency and confidence while increasing functioning and decreasing mental health and/or behavioral symptoms. Training is related to goals identified in the individualized treatment plan. Examples of areas that may be addressed include self-care, behavior, social decorum, avoidance of exploitation, anger management, budgeting, development of social support networks, and use of community resources.

    Topics discussed include: 

    • Teaming approach between providers
    • Definition of Skills Building and why we are transitioning
    • Documentation, including treatment planning, Level of Care Guidelines, and Service Request forms
    • Fee schedule and code changes


    Both clinicians and paraprofessionals will gain valuable information that will guide implementation and delivery of the new service. 

    Evidence-based Practice (EBP) Series for Children & Adolescents with Serious Emotional Disturbance (SED) -- Multiple Dates 2018

    Optum Idaho is excited to announce a series of evidence-based practice webinars and e-learning modules for children and adolescents with serious emotional disturbance (SED), in partnership with the Resource for Advancing Children Health (REACH) Institute. The CEU-based education courses were offered in a five-part webinar series starting January 2018. They were conducted by a panel of distinguished REACH National Experts with a focus on: depression, anxiety, trauma, early childhood mental health and disruptive behavior disorders.

    The foundational trainings were structured around diagnosis, assessment and treatment, targeted to Master's level clinicians working with children and adolescents with SED. The primary mission of REACH is to ensure that the most effective, scientifically-proven mental health care reaches all children and families. Optum Idaho is partnering with the REACH Institute to offer access to the best, evidence-based therapies to improve the mental health of children and adolescents in the State of Idaho.

    DateTimeLocationLearning TopicAge RangePresenter
    1/10/201812-1 p.m. MTWebinarDepression13-18 yearsKevin Stark, Ph.D. and Lisa Hunter-Romanelli, Ph.D.
    1/24/201812-1 p.m. MTWebinarAnxiety13-18 yearsWendy K. Silverman, Ph.D., ABPP and Lisa Hunter-Romanelli, Ph.D.
    2/7/201812-1 p.m. MTWebinarTrauma13-18 yearsChristopher M. Layne, Ph.D. and Lisa Hunter-Romanelli, Ph.D.
    2/14/201812-1 p.m. MTWebinarTrauma6-12 yearsJulie Kaplow, Ph.D., ABPP and Lisa Hunter-Romanelli, Ph.D.
    3/7/201812-1 p.m. MTWebinarEarly Childhood Mental Health: Trauma0-5 yearsRobin H. Gurwitch, Ph.D. and Lisa Hunter-Romanelli, Ph.D.
    3/21/201812-1 p.m. MTWebinarDisruptive Behavior6-12 yearsJohn E. Lochman, Ph.D., ABPP

    Program & Network Integrity: Coding and Auditing for Behavioral Health Services -- December 2018

    Optum invites all Optum Idaho providers and their staff to attend our upcoming webinar titled "Program & Network Integrity: Coding and Auditing of Behavioral Health Services."

    Please join us as we discuss: 

    • Revised approach to Fraud, Waste, Abuse and Error
    • Current trends in the Idaho market
    • Common audit findings
    • Highlights of the audit review process


    We have scheduled two sessions in December.
     

    DateTimeLocation
    12/11/201810-11 a.m. MDTWebinar
    12/13/20182-3 p.m. MDTWebinar

    YES CANS Workshop -- Multiple Dates 2018

    The Praed Foundation developed the Child and Adolescent Needs and Strengths (CANS), which will be the approved assessment tool to measure child and family strengths and needs for children and adolescent Members up to 18 years of age. Beginning July 1, 2018, Network Providers who are CANS certified will be reimbursed by Optum for using the CANS assessment tool, along with the Comprehensive Diagnostic Assessment (CDA). It is critical that you transition to using the CANS, as it will be the required state approved assessment tool for all children and adolescents served under the Idaho Behavioral Health Plan as of July 1, 2019. At that time, Optum Idaho will no longer reimburse for the CAFAS, PECFAS, and CALOCUS, and services for child and adolescent Members will not be reimbursed without a completed CANS.

    Optum is partnering with Medicaid to assist providers with the transition to CANS by offering FOUR regional training workshops. These sessions will offer flexible, foundational training for clinicians, paraprofessionals, and administrative staff. This will ensure that Providers have access to training, clinical application, supervision, and consultation support to successfully implement key guiding principles of CANS in clinical practice. This information will also be useful in obtaining CANS certification.

    CourseLengthTarget ParticipantBoiseBoisePocatelloMoscow
    CANS General Overview1 dayAll staff4/30/20185/7/20186/11/20186/18/2018
    CANS Treatment PlanningHalf-dayMLC (1), CS (2)5/1/20185/8/20186/12/20186/19/2018
    CANS Supervisor Half-dayCS5/1/20185/8/20186/12/20186/19/2018
    CANS Trainer (3)1 dayMLC, CS5/2/20185/9/20186/13/20186/20/2018
    TCOM AdministratorsHalf-dayLeadership staff5/3/20186/21/20186/20/20186/27/2018
    CANS Data ReportsHalf-dayMLC, CS7/23/20187/24/20187/25/20187/26/2018

    (1) Master's level clinicians
    (2) Clinical supervisors
    (3) Trainer has additional requirements to obtain Praed Trainer certification

    The Praed Foundation also offers on-demand training for Providers who may not have the flexibility to attend in-person training or who may live outside the training locations. General information about online CANS training and certification is located at www.praedfoundation.org.[SC1]

    All Providers, regardless of participation at the in-person workshops or through on demand trainings, will need to obtain online certification for an annual fee of $12 and can do so at www.schoox.com.

    YES Navigation Series Part 1 -- July 2018

    Thank you for joining us for further conversation about the YES system of care. A panel of Optum Clinical and Network subject matter experts were on hand to answer questions. If you have a question pertaining to new/updated YES system of care services, please reach out to optum.idaho.yes@optum.com.

    Continuing Education Units (CEUs) were offered. This was the first in a series of trainings about the YES system of care.

    RegionDateTimeLocation
    17/10/201811 a.m.-1 p.m. PTRed Lion, 414 E. 1st St., Post Falls, ID 83854
    27/11/201811 a.m. - 1 p.m. MTClearwater River Casino, 17500 Nez Perce Rd., Lewiston, ID 83501
    37/27/201811 a.m. - 1 p.m. MTSouthwest District Health, 13307 Miami Ln., Caldwell, ID 83607
    47/26/201811 a.m. - 1 p.m. MTRiverside Hotel, 2900 Chinden Blvd., Boise, ID 83714
    57/24/201811 a.m. - 1 p.m. MTJerome Country Club, 649 Golf Course Rd., Jerome, ID 83338
    6 & 77/23/201811 a.m. - 1 p.m. MTShoshone Bannock Hotel, 777 Bannock Hall, Fort Hall, ID 83203

    YES Navigation Series Part 2 -- Multiple Dates 2018

    Please join us for a 1.5-hour webinar: YES Navigation Series Part 2. This webinar will include review of the YES system of care, previously implemented services, and new/updated services and supports that will be available October 1, 2018. The goal is for Providers to have the information and resources needed to incorporate the YES system of care into their practice of current and new services in order to enhance the care of youth throughout Idaho. 

    DateTimeLocation
    9/12/20188-9 a.m. MTWebinar
    9/18/201812-1:30 p.m. MTWebinar

    Additionally, please join us for further conversation about the YES system of care. We will be discussing YES Navigation from 10:00-11:30 am MT and Motivational Interviewing training will be from 12:00 - 2:00 p.m. MT. Lunch will be served, and a panel of Optum Clinical and Network subject matter experts will be on hand to answer questions. Continuing Education Units (CEUs) will be offered. Please see the information below about when the training will be in your area:
     

    RegionDateTimeLocation
    110/11/201810 a.m. - 2 p.m. PTRed Lion, 414 E. 1st St., Post Falls, ID 83854
    210/10/201810 a.m. - 2 p.m. PTClearwater River Casino, 17500 Nez Perce Rd., Lewiston, ID 83501
    310/15/201810 a.m. - 2 p.m. MTSouthwest District Health, 13307 Miami Ln., Caldwell, ID 83607
    410/4/201810 a.m. - 2 p.m. MTRiverside Hotel, 2900 W Chinden Blvd., Boise, ID 83714
    510/5/201810 a.m. - 2 p.m. MTJeromne Country Club, 649 Golf Course Rd., Jerome, ID 83338
    6 & 710/2/201810 a.m. - 2 p.m. MTShoshone Bannock Hotel, 777 Bannock Hall, Fort Hall, ID 83203
    2017 Training Session Information

    Integrated Treatment Planning for Intensive Outpatient Program (IOP) -- October 2017

    On October 27, Optum offered a live webinar hosted by Dr. Matt Niece (Director of Counseling Services at Boise State University). This training covers the core competencies required to start, monitor, evaluate, and close out integrated treatment planning for a member who is receiving IOP services. Evidence-based practices are addressed as well as screening and discharge criteria, risk assessment, and best practices for documentation.

    You can review the slide deck by clicking on the link below, or find the recorded Webinar on Relias.


    Intensive Outpatient Program (IOP) Phase 2 -- August 2017

    On August 15, 2017 Optum hosted a webinar to inform Providers about the Intensive Outpatient Program and to introduce the Readiness Assessment Tool.  You can review the slide deck below. The link to the Readiness Assessment, which will close August 29, can be found here at  http://respond.altarum.org/s3/iopassessment.


    Program & Network Integrity (PNI): Coding and Auditing of Behavioral Health Services -- April 2017

    On April 18 and 19, 2017, Optum Idaho hosted a training session providing an overview of current trends in the Idaho market, common audit findings, highlights of the audit review process, and the revised approach to Fraud, Waste, Abuse, and Error.


    Relias and OptumHealth Education Information -- July 2017

    On July 25 and July 27, 2017, Optum hosted trainings about our eLearning portals -  Relias and OptumHealth Education. Training highlighted Relias Targeted User Curriculums -enrolled by license or job type - and an introduction to the Optum Health Education eLearning portal.


    Virtual Introduction Process -- March 2017

    On March 15, 2017, Optum and Altarum Institute hosted a Virtual Introduction video to inform Providers about the Intensive Outpatient Program (IOP), introduce the Readiness Assessment Tool and explain the credentialing process.


    YES Foundational Training -- November 2017

    The State of Idaho is in the process of designing and implementing a new children’s mental health system of care for children and youth with Serious Emotional Disturbance (SED) called YES - Youth Empowerment Services. The YES project has been authorized by the Idaho Department of Health and Welfare (IDHW) as part of the settlement agreement resulting from the Jeff D. class action lawsuit. The YES system of care will provide a new way for families to access mental health services for their children, will be strengths-based, family-centered, and will incorporate a new collaborative team approach that focuses on providing individualized care for children.

    On November 14 and 16, Optum Idaho hosted a two part informational session covering an introduction to the Youth Empowerment Services (YES) project in the State of Idaho, and overview of the system of care, and information on the process to access services.

    The webinars have been recorded and are now available in Relias.  

    For additional questions regarding YES, please see our YES FAQs Page.

    2016 Training Session Information

    On November 16th and 17th, Optum hosted the Provider Training titled Activation: The "Secret Sauce to Promote Recovery and Wellness"  pdf and its relevance to member care in Idaho. Select the link above to view or dowload the PDF of the trainig slide deck.

    Optum hosted a review of Clinical Model 2.1 and one year trends in utilization since the version went into effect in 2015.  To view the slide deck containing data slides, Click to view the Clinical Model- One Year Trends pdf slide presentation shown during the sessions. 

    Optum reviewed the importance of coordinating care, and related provider contractual obligations which concluded on June 24, 2016. Click to view the  Importance of Coordinating Care slide presentation shown during the sessions. 

    Optum held Family Support Services training which concluded on April 28, 2016. Click to view the  Family Support Services pdf  presentation shown during the sessions.

    Optum held Management of Members with High Care Needs based training which concluded on January 28, 2016. Click to view the Management of Members with High Care Needs pdf  presentation shown during the sessions.

    2015 Training Session Information

    Optum held Recovery and Resiliency based training related to the role of Peer Support Services in an individual’s recovery journey which concluded on October 21, 2015.  Click to view the Peer Support Services pdf presentation shown during these sessions.  For more information on offering Peer Support Services within your agency’s array of services please contact your Regional Network Manager.

    Optum offered training sessions on the use of the General Organization Index Scale (GOI) to address an agency’s readiness for Evidence Based Practices concluding October 1, 2015.  Click to view the General Organization Index Scale (GOI) pdf presentation and the GOI Too pdfl shown during these sessions.

    William Sonis, MD, Distinguished Life Fellow of the American Academy of Child and Adolescent Psychiatry presented diagnosis, case formulation and nationally accepted practices that relate to the treatment of Disruptive Behavior Disorders which concluded on September 10, 2015.  Click to view the Approach to Treatment of Disruptive Behavior Disorders presentation shown during these sessions pdf.

    Training sessions to the 2015 Level of Care Guidelines concluded July 31, 2015. Click to view the Level of Care Guideline pdfpresentation shown during the sessions. Additionally, the updated Level of Care Guideline document can be found on the Guidelines and Policies submenu of the “Providers” tab

    Clinical Model Improvements/changes sessions concluded July 16, 2015.  View the Clinical Model Improvement pdf presentation shown during the sessions.  Additionally, the example service request forms mentioned in the training can be found on the forms menu of this website.

    Cultural Competency training sessions concluded June 12, 2015.  View the Cultural Competency pdf presentation shown during these sessions.

    ALERT Program training sessions concluded on March 25, 2015.  View the ALERT Program pdf presentation shown during these sessions.

    Program & Network Integrity: Coding and Auditing of Behavioral Health Services training sessions concluded on February 19th, 2015.  View the Coding and Auditing of Behavioral Health Services pdf presentation shown during these sessions.

    Medical Necessity webinars were held December 9th-10th as well as January 6th-7th, 2015. View the Medical Necessity presentation pdf shown during these sessions.

    2014 Training Session Information

    Peer Support Services Requirement overview sessions were held December 2, 2014 through December 4, 2014. View the Peer Support Services Requirement presentation pdf shown during these sessions.

    Medical Necessity and Transformation of the Idaho Treatment System provider forums were held February 3rd through the February12, 2014. View the Medical Necessity and System Transformation presentation pdf shown during these sessions.

    A Claims Submission and Fee Schedule overview was conducted August 20th through August 22, 2014.  The Claims Submission and Fee Schedule overview training deck is now available - view the Claims Submission training deck pdf.

    View the Clinical Model Training pdf slide deck and the Secure Message Center reference pdf guide.

    The Cultural Competency overview was conducted May 28th through May 30, 2014. View the Cultural Competency presentationpdf shown during these sessions.

    ALERT Program training was held March 11th through March 13, 2014. View the ALERT Program presentation pdf shown during these sessions.

    2013 Training Session Information

    Provider claims training sessions were held on October 2nd through October 4th, 2013.  The Claims Submission and Fee Schedule overview training deck is now available - view the Claims Submission training deck pdf.

    IDHW Medicaid Eligibility Program's training sessions were held on October 9th. View the Eligibility Training Presentation pdf shown during this session.

    ID Provider Express Eligibility training sessions were held on October 10th and 11th, 2013. View the PE Eligibility Training Presentationpdf shown during these sessions.

    ID Provider Express Long Form Claim training sessions were held on October 16th through 18th, 2013. View the PE Long Form Claim Training Presentation pdf shown during these sessions.

    *Please note that the above resources have been compiled from external sources and organizations. Network providers remain responsible for meeting Medicaid/Optum requirements. If you have any questions about serving Medicaid members during this time, please contact your Provider Relations Advocate for support.

    Provider Clinical Questions: (855) 202-0983  | Primary Care Provider Psychiatric Consult press option 1

    Optum is pleased to work with our network to provide opportunities for both in-person and virtual trainings and meetings throughout the year. Please be sure to take note of registration requirements and details for each listed below. For trainings, most registrations will close the week prior to the offered training to allow for proper planning of webinar resources as well as provide participants with necessary information to join the sessions.