For Optum Idaho, Quality Assurance and Performance Improvement  (QAPI) is not a department, but a central tenet in the way we conduct all aspects of our operation.  We are continually monitoring multiple areas of our performance; our impact on members, families, other stakeholders and providers; and constantly looking for ways to improve.

Our comprehensive QAPI program encompasses outcomes, quality assessment, quality management, quality assurance, and performance improvement.  The QAPI program includes data driven, focused performance improvement activities designed to meet the behavioral health needs of our members /member families, State of Idaho contract requirements and federal  regulations. 

Member input and guidance is critical to transform the mental health system, which is why we actively engage with members through various committees, boards and organizations to ensure their voice is a part of our decision-making process. We also conduct quarterly member satisfaction surveys that influence how we monitor and adjust our operations to help us meet and exceed performance metrics.

Upon request, Optum makes information available about the QAPI Program, including a description of the QAPI Program and a report on our progress in meeting goals.